Michaella Hulsey
Clarkesville,GA
Summary
Compassionate patient representative with background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
Longstreet Clinic
Demorest, Georgia
06.2024 - Current
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Collaborated with clinical and administrative staff to meet patient needs.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Provided administrative support for patient care staff.
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Facilitated communication between patients and healthcare teams, acting as a primary point of contact.
- Explained policies, procedures and services to patients.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
Registration Representative
Longstreet Clinic
Gainesville, Georgia
09.2023 - 06.2024
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
- Contacted insurance carriers to verify coverage, copays and deductible information for patients.
- Reviewed patient information and verified accuracy of demographic data in order to register patients.
- Gathered personal and insurance information from each patient.
Registrar
Habersham Medical Center
Demorest, GA
07.2022 - 09.2023
- Answered questions and fulfilled requests with friendly, knowledgeable service.
- Collected, evaluated, and stored documents securely in permanent records.
- Proofread documents carefully to check the accuracy and completeness of all paperwork.
- Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
- Maintained HIPAA compliance and integrity of hospital policies and procedures.
- Performed data entry tasks to update patient information in the system.
- Assisted with compiling documents required for insurance claims processing.
Resident Assistant
Black Bear Lodge
Sautee, GA
06.2020 - 06.2022
- Maintained clean and well-organized environment for patient happiness and safety.
- Served as positive role model for diverse group of individuals.
- Delivered high-quality care to patients.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Completed daily patient welfare checks and coordinated with facility staff to meet all resident needs.
Registrar
Northeast Georgia Medical Center
Gainesville, GA
06.2017 - 08.2019
- Collected, evaluated and stored documents securely in permanent records.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
- Asked various questions from clients to obtain the information necessary for paperwork.
- Advised patients of monies required to be paid prior to services.
- Contacted insurance carriers to verify coverage, copays and deductible information for patients.
- Maintained HIPAA compliance and integrity of hospital policies and procedures.
- Welcomed patients to facility and assisted with registration sign-in process.
Education
High School Diploma -
North Hall High School
Gainesville, GA05.2015
Skills
- Patient scheduling
- Referral management
- HIPAA compliance
- Insurance verification
- Customer service
- Interdepartmental collaboration
- Conflict resolution
- Communication skills
- Time management
- Active listening
- Punctual and hardworking
- Excellent communication
- Caring and empathetic
- Outbound calling
References
References available upon request.
Timeline
Patient Care Coordinator
Longstreet Clinic
06.2024 - Current
Registration Representative
Longstreet Clinic
09.2023 - 06.2024
Registrar
Habersham Medical Center
07.2022 - 09.2023
Resident Assistant
Black Bear Lodge
06.2020 - 06.2022
Registrar
Northeast Georgia Medical Center
06.2017 - 08.2019
High School Diploma -
North Hall High School
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