Michaella Kidwell
Parker,CO
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant
Self-Employed
07.2022 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Monitored and ordered supplies and materials to keep office well stocked.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Demonstrated adaptability by quickly mastering new software applications as needed for various tasksprojects.
Insurance Agent
AO - AIL
01.2021 - 04.2022
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
Assistant Manager
Lollipop Park
02.2018 - 05.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Manager
Dairy Queen Grill & Chill
07.2017 - 02.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and implemented business strategies to achieve business goals and stay competitive.
Birthday Party Hostess
Boondocks Food And Fun
01.2017 - 11.2017
- Protected young guests by monitoring activities and maintaining strong perimeter for activities.
- Helped clients plan themed events for young children, teenagers and milestone adult birthday parties.
- Maintained party areas during busy events for as many as [Number] guests.
- Coordinated refreshments and food for indoor, outdoor and special location parties.
- Reset party rooms between events by collecting trash, wiping down surfaces and sweeping floor.
- Resolved conflicts to restore customer satisfaction and promote loyalty to company brand.
- Kept facilities clean and prepared party areas promptly for upcoming events.
- Managed time effectively, enabling smooth transitions between party segments and timely completion of events.
- Collaborated with team members to deliver exceptional service, resulting in repeat bookings and positive reviews.
- Enhanced guest experience by providing attentive and personalized service during birthday parties.
- Demonstrated adaptability by accommodating last-minute changes or requests from clients without compromising event quality.
- Developed strong rapport with clients by actively listening to their needs and promptly addressing concerns.
Education
High School Diploma -
Endeavor Academy
Centennial, CO05.2018
Skills
- Fast Learner
- Time Management
- Computer Skills
- Team Collaboration
- Data Entry
- Verbal and written communication
- Relationship Building
- Customer Service
- Efficient multitasking
- Product and service knowledge
- Complex Problem-Solving
- Strong organizational skills
Certification
- Licensed Health, Life, AD&D Insurance - 3 years
- CBCS - Certified Billing and Coding Specialist
Timeline
Assistant
Self-Employed
07.2022 - Current
Insurance Agent
AO - AIL
01.2021 - 04.2022
Assistant Manager
Lollipop Park
02.2018 - 05.2019
Manager
Dairy Queen Grill & Chill
07.2017 - 02.2018
Birthday Party Hostess
Boondocks Food And Fun
01.2017 - 11.2017
High School Diploma -
Endeavor Academy