Michaella Larson
Mill Creek,WA
Summary
Dynamic Resident Services Manager with a proven track record at SCP, enhancing tenant relations through innovative programs and effective communication. Skilled in conflict resolution and detail-oriented inspections, I foster community engagement and ensure compliance with fair housing laws, significantly improving resident satisfaction and trust.
Overview
9
9
years of professional experience
Work History
Resident Services Manager
SCP
06.2022 - Current
- Coordinated various events and activities to foster a sense of community among residents.
- Improved resident satisfaction by implementing innovative programs and services tailored to their needs.
- Leveraged social media platforms effectively to promote upcoming events and important announcements within the community.
- Collaborated with property management team to address issues promptly, keeping residents satisfied with their living conditions.
- Maintained up-to-date records on all resident interactions, facilitating easy access to pertinent information when needed.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Communicated effectively with owners, residents, and on-site associates.
Banker Team Lead
Washington Federal
11.2015 - 01.2022
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated customers on features and benefits of banking products and services.
- Opened, closed, and updated accounts for customers.
- Balanced teller drawers.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and bank assets.
- Enhanced bank profitability by effectively cross-selling various financial products and services.
- Enhanced customer trust by consistently providing accurate financial advice and solutions to meet their needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues.
- Assisted customers with banking needs and inquiries.
- Executed wire transfers, stop payments and account transfers.
- Handled various accounting transactions.
- Processed applications for new accounts.
- Counted money from main vault for central bank shipment.
Education
Master of Science - Public Administration
University of Phoenix
Arizona08-2026
Bachelor of Science - Human Services Management
University of Phoenix
Arizona06-2015
Skills
- Tenant Relations Management
- Fair housing laws
- Cross-Functional Teamwork
- Analytical Problem-Solving
- Detail-Oriented Mindset
- Trustworthy Performance
- Customer Service Expertise
- Tenant relations
- Adaptability and flexibility
- Property tours and inspections
- Microsoft Office Proficiency
- Conflict resolution
Quote
Your most unhappy customers are your greatest source of learning.
Bill Gates
Timeline
Resident Services Manager
SCP
06.2022 - Current
Banker Team Lead
Washington Federal
11.2015 - 01.2022
Master of Science - Public Administration
University of Phoenix
Bachelor of Science - Human Services Management
University of Phoenix
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