Michaella Simone
Whitestone,USA
Summary
Dedicated and compassionate healthcare professional with over 8 years of experience as an Emergency Medical Technician (EMT) and more than 10 years as a veterinary and medical receptionist. Skilled in delivering high-quality patient care in fast-paced environments, coordinating clinical operations, and providing exceptional customer service. Demonstrates strong communication, multitasking, and problem-solving abilities, with a proven track record of supporting both human and animal healthcare teams. Committed to maintaining professionalism, empathy, and efficiency in all aspects of patient and client interactions.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Housemen / EMT
Jericho Fire Department
10.2023 - Current
- Inspected public areas regularly for cleanliness and functionality; reported any maintenance issues or safety hazards immediately
- Assisted with setting up and tearing down equipment for events and meetings, ensuring all items were properly stored afterwards
- Provided emergency medical care to patients in accordance with established protocols and procedures
- Administered medications, performed CPR, and utilized advanced life support techniques as necessary
- Documented accurate patient information including vital signs, treatments provided, and response to interventions for proper record-keeping purposes
- Maintained cleanliness of ambulances and stocked them with necessary supplies for immediate use during emergencies
- Assisted in the lifting, moving, and transporting of patients using proper body mechanics to prevent injury to both the patient and self
Emergency Medical Technician
NewYork-Presbyterian Hospital
08.2019 - Current
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Enhanced equipment readiness by rigorously inspecting, maintaining, and restocking ambulance supplies and tools as needed.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Reduced on-scene time by implementing efficient triage and treatment strategies, enabling quicker transport to medical facilities.
- Collaborated with law enforcement and fire department personnel to secure accident scenes, enhancing operational safety for all involved.
Emt-b
St. Barnabas Health System (Seniorcare EMS)
08.2018 - 08.2021
- Streamlined communication with other healthcare professionals by effectively relaying vital signs and pertinent information upon arrival at hospitals or other treatment facilities.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Responded to 911 calls for medical emergencies.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Upheld legal compliance standards by adhering to established protocols regarding documentation, treatment procedures, and communication practices within the EMS system.
Secretary
New York Internal Medicine
08.2017 - 08.2018
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Improved billing processes by diligently verifying insurance coverage, submitting claims, and following up on unpaid balances.
- Boosted patient retention by providing exceptional customer service and building rapport with each individual.
- Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
Receptionist
The Pet Doctor of Flushing
09.2006 - 08.2012
- Managed multi-line phone system to handle client inquiries and appointment scheduling efficiently.
- Assisted veterinary staff with administrative tasks, enhancing overall clinic operations and productivity.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Supported veterinary team with efficient management of supplies, ensuring all necessary materials were available for procedures.
- Maintained cleanliness and organization in examination rooms and animal care areas.
- Provided compassionate care to animals, ensuring comfort during procedures and recovery.
- Educated pet owners on post-treatment care and general health maintenance practices.
Education
Certification in Emergency Medical Services -
St. John's University
Fresh Meadows, NY08.2018
Skills
- Emergency medical care
- Cardiopulmonary resuscitation
- Medical terminology
- Ambulance operations
- Pre-hospital care
- Medical recordkeeping
- Emergency vehicle operation
- Customer service
- Office administration
- Veterinary medical records software
Certification
- BLS Certification
- EMT-B
Timeline
Housemen / EMT
Jericho Fire Department
10.2023 - Current
Emergency Medical Technician
NewYork-Presbyterian Hospital
08.2019 - Current
Emt-b
St. Barnabas Health System (Seniorcare EMS)
08.2018 - 08.2021
Secretary
New York Internal Medicine
08.2017 - 08.2018
Receptionist
The Pet Doctor of Flushing
09.2006 - 08.2012
Certification in Emergency Medical Services -
St. John's University