Developed and implemented family-based intervention strategies to reduce conflict and improve communication.
Evaluated effectiveness of interventions by closely monitoring client progress towards achieving goals outlined in treatment plans.
Conducted comprehensive assessments of clients’ needs and developed individualized treatment plans for each family.
Collaborated on IEPs with school staff to ensure the needs of the child were being met.
Wrote individualized treatment plans based on data analysis and needs of the family and child.
Consulted with parents, teachers and other school personnel to determine causes of problems, such as truancy, and misbehavior and to implement solutions.
Facilitated effective communication between parents, students, school personnel, community partners and other stakeholders.
Participated in weekly team meetings to share updates and discuss strategy.
MENTAL HEALTH TREATMENT TECHNICIAN
Mississippi Department of Mental Health
10.2017 - 05.2019
Adhered to all relevant regulations regarding patient confidentiality and HIPAA compliance.
Provided crisis intervention services when needed by responding quickly to emergency situations.
Monitored patients’ physical and emotional well-being and reported unusual behavior or physical ailments to medical staff.
Carried out safety rounds and supervised activities.
Restrained violent or suicidal patients using appropriate verbal or physical means.
CUSTOMER SERVICE REPRESENTATIVE
JCPenny
10.2015 - 08.2017
Developed strong customer relationships and loyalty through effective communication.
Addressed customers courteously using suitable methods and problem-solving skills.
Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.