Michaelle Badiau
Apopka,FL
Summary
Professional Clinic Manager with strong emphasis on team collaboration and achieving results. Skilled in healthcare administration, patient relations, and operational efficiency. Reliable and adaptable, ensuring smooth clinic operations and staff cohesion. Focused on delivering high-quality care and optimizing clinic performance.
Overview
24
24
years of professional experience
Work History
Clinic Manager
All Care Medical and Wellness Center
03.2019 - Current
- Hired, trained and supervised employees to maintain team of high performers.
- Reduced wait times for appointments by streamlining front office processes, enhancing overall patient satisfaction levels.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge of industry standards and best practices.
Receptionist
Unity Pain and Rehab
06.2012 - 12.2015
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Served as a Haitian Creole translator.
Receptionist
Wellness Pain and Rehab
01.2007 - 01.2012
- Welcomed patients with friendly greeting, scheduled appointments, handled patient complaints, created and maintained client's files and records, document patient data on computer system.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled assignments independently with good judgement and critical thinking skills.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Administrative Assistant and Translator
Immediate Health Care
06.2001 - 03.2002
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Translated Haitian Creole to English.
- Corresponded to insurance companies to acquire claims for new patients.
Education
Bachelor of Arts - Business
Columbia College
Orlando, FL05-2013
Massage Therapist Student -
Florida College of Natural Health
Orlando, FL06-2009
Skills
- Administrative leadership
- HIPAA compliance
- Employee training
- Clinical management
- Patient care coordination
- Scheduling
- Healthcare administration
- Back office
- Records management
- Patient flow
- Decision-making
- Critical thinking
- Employee performance evaluations
- Employee supervision
- Staff management
- Schedule management
- Patient relations
- Human resources management
- Budget development
- Patient advocacy
Timeline
Clinic Manager
All Care Medical and Wellness Center
03.2019 - Current
Receptionist
Unity Pain and Rehab
06.2012 - 12.2015
Receptionist
Wellness Pain and Rehab
01.2007 - 01.2012
Administrative Assistant and Translator
Immediate Health Care
06.2001 - 03.2002
Bachelor of Arts - Business
Columbia College
Massage Therapist Student -
Florida College of Natural Health
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