Volunteering
Michaelle Bernards
Cornelius,OR
Summary
An analytical and highly adaptable professional with a comprehensive background in implementing and evaluating systems to enhance quality and efficiency. Proficient in tailoring end-user needs to long-term solutions for intricate IT challenges. Demonstrates a consistent track record of success. Adept troubleshooter dedicated to pinpointing, isolating, and rectifying technical issues. Well-versed in Agile and Waterfall methodologies, holding PMP and CSM certifications. An effective communicator known for fostering and fortifying relationships across departments to promote unified, strategic operations. A methodical and goal-driven Senior Program Manager with an advancing Project and Program Management career trajectory. An inspiring and cooperative leader, adept at overseeing, guiding, and directing large groups of vendors, contractors, and off-site personnel. Dedicated to maintaining a robust work ethic and equipped with outstanding technical problem-solving and troubleshooting abilities.
Overview
22
22
years of professional experience
2
2
Certifications
Work History
Principal Program Manager
Progressive Leasing
Draper, UT
10.2022 - Current
- Skillfully directed and oversaw the implementation of complex multidisciplinary programs and projects.
- Executed program management and project delivery strategies, ensuring timely and budget-conscious achievement of objectives.
- Implemented detailed project management methodologies to optimize efficiency and ensure successful project outcomes.
- Established effective communication with stakeholders across all organizational levels.
- Maintained regular updates on progress against timelines and budgets.
- Ensured completion of projects while adhering to scope, timeline, budget constraints, quality standards and customer satisfaction targets.
- Worked collaboratively with other departments (marketing, sales, and operations) to achieve successful project outcomes.
Senior Manager, Project Management
OnShift
Cleveland, OH
12.2021 - 08.2022
- Supervised a team of implementation project managers in achieving success with all activities necessary for launching new clients.
- Created and applied approaches to augment operational efficiency, lower costs, and maximize productivity.
- Led and supervised a team of 10+ employees, providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Ensured seamless coordination between internal departments resulting in on-time and cost-effective project completion.
IT Project Manager
Eclipse senior living
Lake Oswego, OR
12.2017 - 12.2021
- Managed all aspects of project lifecycle.
- Managed large-scale IT projects from start to finish while meeting all deadlines.
- Developed comprehensive status reports outlining achievements in adhering to project timelines and budget limitations.
- Facilitated collaboration between business users and technical teams, resulting in the development of customer-centric solutions.
- Ensured effective communication with stakeholders regarding project goals, changes in scope, updated timelines, and adjustments in resource allocation.
IT Manager - IT Project Manager
Holiday Retirement
Lake Oswego, OR
05.2006 - 07.2017
- The principal leader of the ERP and support systems team, including internal and external teams of analysts and developers
- Oversight of all project life-cycle activities and the delivery of business system solutions.
Project Manager - Business Systems Consultant
Wells Fargo Bank
Beaverton, OR
10.2002 - 03.2006
- Successfully headed multiple departmental and cross-functional projects involving comprehensive project planning, plan revisions, budget management, timeline adherence
- Contributed to cross-functional teams in the development of innovative solutions for complex problems.
- Properly documented all project documents such as specifications, change orders, and invoices.
- Created and presented project summaries to executive leadership team.
- Collaborated with senior management on long-term strategic planning for projects at various stages of development and execution.
Education
Master of Business Administration - Project Management
Capella University
Bachelor of Science - Business
Capella University
Project Management (Certification) -
Portland Community College
Skills
- Project Management
- Program Management
- HCM/ERP Systems
- Solutions Testing
- Technical Troubleshooting
- Software Requirements
- Quality Assurance
- Testing Methodologies
- Project Plan Design
- Solution Optimization
- Cross-Team Collaboration
- Agile and Waterfall methodologies
- PMP and CSM certified
- Communication
- Leadership
- Relationship/Partner Management
- Financial Stewardship
- Training
- Enterprise-wide Leadership
- Controls Automation
- Vendor Negotiations
- Internal Efficiencies
- Global Management
- Efficiency & Quality Improvements
- Operations Support
- Systems Enhancement
- Requirements Gathering
- Scope Definition
- Cross-functional team leadership
- Business Analysis
- Portfolio Management
- Software Development Lifecycle
- Stakeholder Management
- Change Management
- Project Leadership
- Risk Management
- Problem-solving skills
- Relationship Management
- Progress Monitoring
- Scope Management
- Personnel Management
- Issue Resolution
- Analytical Skills
- Agile Methodology
- Project Coordination
- Status Updates
- Contingency Planning
- Employee Motivation
Certification
- Certified Scrum Master (CSM) - ACTIVE
- Project Management Professional (PMP) - ACTIVE
Career Accomplishments
- Deployed new solution specifications for all new features and integrations to ensure adherence to service levels.
- Revitalized project management processes using PMP standards.
- Integrated Agile and Waterfall methodologies into project management processes.
- Created and implemented solutions to reduce costs and increase internal and external client efficiencies.
- Managed cross-functional teams to ensure successful global implementations.
- Played an essential role in transitioning multiple systems to ensure company efficiencies and increase revenue.
- Implemented Workday Human Capital Management (11 workstreams) in 7 months.
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Company CultureWork from home optionPersonal development programsInterests
Community Activities
Sports
Hiking
Camping
Farming
Timeline
Principal Program Manager
Progressive Leasing
10.2022 - Current
Senior Manager, Project Management
OnShift
12.2021 - 08.2022
IT Project Manager
Eclipse senior living
12.2017 - 12.2021
IT Manager - IT Project Manager
Holiday Retirement
05.2006 - 07.2017
Project Manager - Business Systems Consultant
Wells Fargo Bank
10.2002 - 03.2006
Master of Business Administration - Project Management
Capella University
Bachelor of Science - Business
Capella University
Project Management (Certification) -
Portland Community College