Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Michaelle Suvernay

Miami

Summary

Developed customer service and administrative skills in healthcare setting, seeking to transition into new field. Proven ability to manage patient interactions and streamline office operations. Excels in environments requiring attention to detail and effective communication.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Open Kitchen Cook

On The Go (OTG) Management EWR Airport
05.2024 - Current
  • Cleaned and sanitized work areas, utensils and equipment.
  • Boosted customer satisfaction with timely meal preparation, meeting strict deadlines during peak service hours.
  • Collaborated with fellow kitchen staff, effectively managing multiple tasks for seamless operations.
  • Maintained a clean and organized workspace, adhering to strict health and safety standards for optimal kitchen performance.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
  • Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Cook

Blaze Pizza
11.2023 - 05.2024
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Customer Service Representative

Cammile La Vie
04.2023 - 11.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

High School Diploma -

West Side High School
Newark, NY

Associate of Science - Nursing

Miami Dade College
Miami, FL
07-2027

Skills

  • Quality assurance
  • Language fluency
  • Active listening
  • Critical thinking
  • Relationship building
  • Conflict resolution
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Multitasking
  • Calm under pressure

Certification

  • CHHA - Certified Home Health Aide

Languages

English
Native or Bilingual
French
Professional Working
Creole
Native or Bilingual

Timeline

Open Kitchen Cook

On The Go (OTG) Management EWR Airport
05.2024 - Current

Cook

Blaze Pizza
11.2023 - 05.2024

Customer Service Representative

Cammile La Vie
04.2023 - 11.2023

High School Diploma -

West Side High School

Associate of Science - Nursing

Miami Dade College

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