Michaelle A. Vinals Soler

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Solved problems with products and services by providing customers with technical support.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Investigated and resolved customer inquiries and complaints quickly.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Pay Roll, invoices, contracts, estimates...

• Resolved financial discrepancies and customer billing issues with timely attention.
• Coordinated with vendors and suppliers to facilitate timely payments.
• Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Defined clear targets and objectives and communicated to other team members.
• Established team priorities, maintained schedules and monitored performance.
• Maintained computer and physical filing systems.
• Created, maintained and updated filing systems for paper and electronic documents.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Evaluated employee performance and coached and trained to improve weak areas.
• Achieved results by working with staff to meet established targets.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Conducted routine inspections to check quality and compliance with established specifications.
• Educated staff on organizational mission and goals to help employees achieve success.