Professional consultant committed to delivering impactful results. Known for optimizing operations and fostering productive client interactions and satisfactions. Highly reliable team player with flexible approach to changing needs, emphasizing strategic planning and effective communication.
Hi, I’m
Michael Jones
Birmingham,AL
Summary
Overview
20
years of professional experience
4
Certification
Work History
Wilson Computer Support
Senior IT Field Consultant
09.2023 - Current
Job overview
- Achieves high levels of client satisfaction by rapidly resolving concerns or issues with a solution-focused approach.
- Collaborates closely with cross-functional teams to develop comprehensive strategies for addressing client challenges.
- Consistently exceeds performance targets due to diligent planning, execution, monitoring, and evaluation of field consultant activities.
- Maintains up-to-date knowledge of market trends and developments, adjusting strategies as needed to stay competitive and compliant in the industry.
- Facilitates effective communication between clients and internal teams, ensuring alignment on project goals and expectations.
- Provides expert guidance on industry standards and best practices, elevating the quality of service offered to clients.
- Develops strong relationships with clients, ensuring ongoing business opportunities and referrals.
Freelance
VoIP Network Engineer
11.2018 - 09.2023
Job overview
- Sales, setup, configuration, deployment, and ongoing routine maintenance of multiple linux-based open source FreePBX/Asterisk VOIP phone systems for local clients around Birmingham, AL
- Utilizes Amazon Web Services for hosted network and compute workloads including VPCs, CloudWatch, custom AMIs, EC2, EFS storage, and SQL database resources
- Linux OS administration including patches, updates, and release upgrades, and advanced system firewalls
- Establish SIP trunking services, phone number ports, toll-free, fax, text messaging, extensions, chat, and unified communication portals (UCP)
- 24-hour availability to customers for timely support ticket resolution including on-site troubleshooting and diagnosis
- Develop custom node.js utilities for monitoring and reporting server, network, SIP trunk, and remote extension statuses to real-time CloudWatch Dashboards
Sedona Technologies
IT Field Technician
02.2023 - 05.2023
Job overview
- Arrange and perform on-site installations of desktop workstations, printers, scanners, and various other networking equipment for insurance company branch agencies
- Supports agent and staff during installs
- Carefully documents equipment and inventory for asset management
- Shipping & return of old hardware to Deployment Services
Medical Resources, Inc
Chief Executive Officer
03.2014 - 11.2018
Job overview
- Delegated responsibilities and oversaw daily operations of the business including licensing, provider credentialing, accreditations, warehousing, inventorying, billing, accounting, payroll, business analytics, marketing, and human resources
- Drove organizational transformation by aligning vision and mission with business strategies.
- Streamlined operations for improved efficiency, reducing overall costs and increasing profitability.
- Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
- Improved operational efficiency by redesigning internal processes and implementing cutting-edge technology solutions.
- Managed high-performing teams to successfully execute corporate objectives and drive organizational success.
- Participated in various national and state associations, buying alliances, and attended industry-related education conferences, and maintained ongoing familiarity with changes in healthcare policies and practices on a national, state, and local level
Medical Resources, Inc
Billing Manager/Administrator
01.2008 - 03.2014
Job overview
- Performed and oversaw the revenue cycle for routine Medicaid, Medicare, and commercial insurance billing functions
Medical Resources, Inc
IT Manager
01.2005 - 03.2014
Job overview
- Responsible for researching, selecting, implementing, troubleshooting, and ongoing maintenance of all business technology systems including on-premises data center, VOIP phone system, Windows Server, remote VPN connections, networking, multi-function printers, scanners, desktop PCs, and cabling
- Developed custom software applications using various languages (Java, Javascript, ColdFusion etc) for analytics and integrations with vendor software systems
Medical Resources, Inc
Service Representative
01.2005 - 01.2008
Job overview
- Fulfilled patient and/or caregiver customer service requests including order fulfillment and delivery
Education
Hewitt-Trussville High SchoolTrussville, AL
High School Diploma
05-2002
University Overview
Skills
- Compute
- Networking
- Database
- Applications/APIs
- Verbal and written communication
- Training and development
- Team leadership & development
- Multitasking and organization
- Attention to detail
- Time management
- Client rapport
- Cost analysis
Certification
- AWS Certified SysOps Administrator - Associate, expires 06/28/26
- AWS Certified Developer - Associate, expires 06/15/26
- AWS Certified Solutions Architect - Associate, expires 05/23/26
- AWS Certified Database - Specialty, expires 08/16/2026
Personal Information
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Senior IT Field Consultant
Wilson Computer Support
09.2023 - Current
IT Field Technician
Sedona Technologies
02.2023 - 05.2023
VoIP Network Engineer
Freelance
11.2018 - 09.2023
Chief Executive Officer
Medical Resources, Inc
03.2014 - 11.2018
Billing Manager/Administrator
Medical Resources, Inc
01.2008 - 03.2014
IT Manager
Medical Resources, Inc
01.2005 - 03.2014
Service Representative
Medical Resources, Inc
01.2005 - 01.2008
- AWS Certified SysOps Administrator - Associate, expires 06/28/26
- AWS Certified Developer - Associate, expires 06/15/26
- AWS Certified Solutions Architect - Associate, expires 05/23/26
- AWS Certified Database - Specialty, expires 08/16/2026
Verification upon request
Hewitt-Trussville High School
High School Diploma
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