Michaelleen Hughes
Summary
Proven success in enhancing supplier relationships and streamlining procurement at LJ Walch Co., Inc., I excel in vendor management and problem-solving. Leveraged Microsoft Excel for efficient order tracking, achieving significant cost savings. My customer service expertise ensures satisfaction and loyalty, embodying a customer-focused approach with impactful results.
Overview
18
18
years of professional experience
Work History
Purchasing Specialist - Reworks Coordinator
LJ Walch Co., Inc.
08.2017 - 12.2023
- Enhanced supplier relationships through effective communication and negotiation tactics, leading to improved contract terms.
- Streamlined purchasing processes by implementing efficient procurement strategies, resulting in cost savings.
- Maintained accurate records of all purchasing activities, ensuring compliance with company policies and industry regulations.
- Managed purchase orders from initiation to closure, ensuring accuracy and adherence to established policies and procedures.
- Collaborated cross-functionally to ensure timely delivery of materials and services for project completion.
- Resolved discrepancies between invoices and purchase orders in a timely manner.
- Maintained complete documentation and records of all purchasing activities.
- Communicated frequently with stores and vendors to manage orders and verify revisions on purchase orders.
- Computed and created purchase orders in
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Computed and created purchase orders in Quantum to monitor stock levels, verify purchase requisitions, and expedite customer orders.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Sourced and qualified bidders, obtained favorable pricing and finalized contracts.
- Collaborated with internal departments to identify and manage demand for material and services.
- Accepted and processed supply requests from staff, and placed orders per procedures.
- Searched for hard-to-find items and found high-quality, reliable vendors.
Customer Service Manager - Repair Dept.
LJ Walch Co., Inc.
11.2011 - 08.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Customer Service Representative - Repair Dept.
LJ Walch Co., Inc.
10.2006 - 11.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained up-to-date knowledge of product and service changes.
- Developed and updated databases to handle customer data.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Receptionist
LJ Walch Co., Inc.
07.2005 - 10.2006
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained visitor log for entering and leaving facility for security purposes.
Education
High School Diploma -
North Salinas High School
Salinas, CASkills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Vendor Relationship Management
- Order tracking
References
William Luty - President
LJ Walch Co., Inc.
510-579-0512
Robert Calvo - Director of Product Services
LJ Walch Co., Inc.
209-247-8983
Gary Young - Vice President of Production
LJ Walch Co., Inc.
209-679-1814
Nick Rinta - Chief Inspector/Quality Assurance Manager
LJ Walch Co., Inc.
209-471-2176
Deloris Dutra - Personal Reference
209-482-0531
Diane McFarlin - Personal Reference
817-908-1577
Timeline
Purchasing Specialist - Reworks Coordinator
LJ Walch Co., Inc.
08.2017 - 12.2023
Customer Service Manager - Repair Dept.
LJ Walch Co., Inc.
11.2011 - 08.2017
Customer Service Representative - Repair Dept.
LJ Walch Co., Inc.
10.2006 - 11.2011
Receptionist
LJ Walch Co., Inc.
07.2005 - 10.2006
High School Diploma -
North Salinas High School
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