MICHAEL MAJOR

Led LWC Component Reuse Checkout Repository Implementation: Orchestrated the deployment of a Lightning Web Component (LWC) component reuse checkout repository, enabling rapid development and deployment for 50+ Salesforce developers over a 7-month period. This initiative reduced component development time by 50%, significantly cutting down the project delivery timelines and enhancing team productivity. The project led to a direct annual cost saving of $250,000 due to decreased development hours.

Directed Apex Trigger Handler Framework Migration: Managed the migration and optimization of 30+ Apex triggers to a new Trigger Handler framework for a healthcare client, improving trigger efficiency and system stability over a 6-month project. This migration reduced trigger-related errors by 60% and deployment time by 30%, positively impacting 300+ users by streamlining data processing and record updates. This efficiency gain resulted in $100,000 of annual savings in system maintenance and reduced downtime.

Developed Custom Project/Case Management Solution: Led the development of a custom project/case management solution within Salesforce for a manufacturing client, incorporating advanced tracking and reporting capabilities over an 8-month period. This solution improved project oversight and case resolution speed for 100+ managers and agents, decreasing the average case resolution time by 25%. The efficiency and productivity improvement from this solution translated into an estimated $200,000 in annual savings for the client.

Executed Major Data Migrations to Salesforce CPQ: Coordinated four major data migrations to Salesforce CPQ for a technology client within a stringent 6-month timeline. This project utilized innovative template-based approaches to halve the migration effort, impacting 200+ sales and finance users by enhancing quote accuracy and reducing quote generation time by 30%. This strategic initiative drove an estimated $400,000 in annual revenue increase through improved sales efficiency and quote conversion rates.

Developed a comprehensive CRM solution for a financial services firm, focusing on client management and transaction tracking. I designed and implemented custom Apex classes, triggers, and Lightning Web Components to automate workflows, streamline the client onboarding process, and enable real-time financial transaction tracking.

Spearheaded the design and development of a dynamic countdown timer in Salesforce using Lightning Web Components (LWC), aimed at boosting user engagement, and prompting timely responses to inbound traffic. The innovative solution led to a 20% increase in user interaction and a 15% reduction in response time, significantly enhancing the efficiency and effectiveness of our inbound traffic management system.

Spearheaded the development of an integrated scheduling platform connecting Salesforce CRM, CDK vehicle management, and automated voice systems, resulting in a 40% improvement in appointment scheduling efficiency.

Implemented Platform Events and Class Methods: Streamlined real-time service appointment scheduling updates for 200+ field agents over a 10-month period. This integration reduced manual update time by 20%, from 5 hours to 4 hours daily, through the creation of 2 custom objects, 3 email templates, and 1 custom Lightning Web Component (LWC). As a result, this enhancement led to a 15% increase in customer satisfaction scores and contributed to an estimated $300,000 annual savings for the client due to improved operational efficiency and reduced customer churn.

Reengineered Salesforce Code Base: Optimized a client's Salesforce application by breaking down complex business logic into separate, more manageable methods across 5 key modules. This process, completed over a 6-month timeframe, enhanced system performance, resulting in a 30% decrease in page load times and a 25% reduction in CPU usage. This optimization directly supported 100+ users, saving approximately 2 hours per user per week, and translating to an annual productivity gain valued at $500,000.

Executed Org-to-Org Data Migrations: Managed two significant data migrations within an 8-month period, seamlessly transitioning over 50 million records between Salesforce orgs. This initiative streamlined data accessibility and integrity for 300+ users, reducing data retrieval times by 40% and ensuring a 99.9% data accuracy rate. This critical infrastructure project safeguarded business continuity and enabled a 10% improvement in customer response times, equating to an annual saving of $400,000 in operational costs and increased revenue opportunities.

Mentorship and Code Quality Improvement: Led a series of code review and mentorship programs for a team of 20 Salesforce developers over a 12-month period. By fostering best practices in coding and application design, the initiative improved code quality by 25%, reduced bug rates by 30%, and decreased deployment times from 4 weeks to 3 weeks. This enhancement in team efficiency and project delivery contributed to a 20% increase in project margins, representing an additional $200,000 in profit for Capgemini annually.

Executed Org-to-Org Data Migrations: Managed two significant data migrations within an 8-month period, seamlessly transitioning over 50 million records between Salesforce orgs. This initiative streamlined data accessibility and integrity for 300+ users, reducing data retrieval times by 40% and ensuring a 99.9% data accuracy rate. This critical infrastructure project safeguarded business continuity and enabled a 10% improvement in customer response times, equating to an annual saving of $400,000 in operational costs and increased revenue opportunities.

Mentorship and Code Quality Improvement: Led a series of code review and mentorship programs for a team of 20 Salesforce developers over a 12-month period. By fostering best practices in coding and application design, the initiative improved code quality by 25%, reduced bug rates by 30%, and decreased deployment times from 4 weeks to 3 weeks. This enhancement in team efficiency and project delivery contributed to a 20% increase in project margins, representing an additional $200,000 in profit for Capgemini annually.

Solutioned, developed and successfully deployed a custom email handler, it is class methods and related custom settings necessary to control routing to queues, error handling, looping prevention, and truncation as
well as incorporate regex patterns to capture key data into fields.

Deployed complex round robin case/opportunity assignment utilizing Power Dialer and custom lightning components.
. strategy for removing 60% of storage space across 50M records using Box as backup recovery location,
the Bulk API 2.0 and advanced PK Chunking & Base 62 to extract, Excel Power Query to handle the zip files.

Developed class methods to enqueue Batch Processing with a custom Apex CSV Parsing controller to transform
over 400k rows unstructured data into structured, reportable data. This provided valuable oil/gas production
data to pre-sales/sales business units.

Developed Lightning Component to join data from 4 object tables into a single interface to reduce clicks to
close.

Leveraged my CPA work ethic to consistently resolve all incidents assigned to acquire a position on BMC and Zuora data migration/systems' integration project where expertise in Excel data functions and automation scripts saved 5 days originally projected.