Michael "Mandy" Amdahl
Albuquerque,NM
Summary
Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community. Works great under pressure and remains calm during emergencies.
Mentored new teachers, showcasing leadership and fostering educational excellence at Western Heights Learning Center.
Experienced elementary teacher offers demonstrated communication and multitasking abilities.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Emergency Communications Dispatcher
Bernalillo County Emergency Communications
06.2024 - Current
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Handled high-stress situations calmly, providing clear instructions to callers during emergencies.
- Monitored Police and Fire radios to provide assistance to responding personnel.
Teacher
Western Heights Learning Center
08.2006 - 06.2024
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
Education
Associates Equivalent Credits Transferred To UNM - Elementary School Teaching
Central New Mexico Community College
Albuquerque, NMNo Degree - Elementary Education
University of New Mexico
Albuquerque, NMSkills
- Information gathering
- Accuracy and precision
- High Typing Speed
- Proficient Written Communication
- Skilled in Prioritizing Multiple Responsibilities
Languages
Spanish
Limited Working
Timeline
Emergency Communications Dispatcher
Bernalillo County Emergency Communications
06.2024 - Current
Teacher
Western Heights Learning Center
08.2006 - 06.2024
Associates Equivalent Credits Transferred To UNM - Elementary School Teaching
Central New Mexico Community College
No Degree - Elementary Education
University of New Mexico
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