Michael Mercado
Loganville,GA
Summary
Experienced Talent Acquisition professional with over ten years of TA experience, including 13 years in HR. Demonstrated expertise in recruiting operations, strategies, and diverse processes. Recognized for dedication, leadership, and mentoring abilities. Proven track record of establishing effective partnerships to align recruitment strategies with organizational goals, enhancing employer branding and talent attraction. A results-oriented leader and problem-solver poised to contribute value to your organization. Proficient in cutting-edge ATS / HRIS systems such as iCIMS, ADP, Jobvite, Taleo, BrassRings, SAP SuccessFactors & Workday, and Microsoft products, including CRM, effectively optimizing recruitment processes. Bilingual in English and Spanish.
Overview
22
22
years of professional experience
1
1
Language
Work History
Sr. Talent Acquisition Business Partner
Southeast Connections LLC
09.2023 - Current
- Collaborated with departmental managers to assess recruitment needs and establish hiring requirements.
- Crafted detailed job descriptions to attract top-tier talent.
- Utilized external candidate databases and targeted advertisements to engage candidates.
- Identified and engaged with a diverse pool of qualified candidates through various sourcing channels.
- Partnered with the Leadership team to execute a Workforce Plan Strategy.
- Screened applications, conducted interviews, and administered assessments to evaluate candidate suitability.
- Conducted in-depth interviews in collaboration with hiring managers and performed reference checks.
- Presented informative and persuasive job offers to top candidates
- Orchestrated and facilitated new hire orientation meetings and managed associated paperwork.
- Engaged in continuous professional development to stay abreast of industry trends
- Provided recruiting support in the Georgia, Alabama, Arkansas, and Tennessee markets.
Sr. Talent Acquisition - Strategic Business Partner
Spectrum Enterprises
11.2022 - 09.2023
- Implemented a comprehensive sourcing strategy, increasing diverse candidate applications.
- Improved interview-to-offer conversion rate by 15%, leading to more successful hires.
- Designed targeted marketing campaigns on LinkedIn, boosting inbound applications from top-tier talent.
- Developed and executed an employee referral program, increasing qualified referrals and cost savings.
- Introduced metrics-driven reporting dashboards to track recruitment metrics, enabling data-driven decision-making.
- Implemented a personalized communication strategy, reducing candidate drop-off rates.
- Leveraged social media platforms to engage college students and recent graduates, increasing applications.
- Ensured seamless onboarding experience for new hires, reducing time-to-productivity and improving retention rates.
- Established partnerships with cross-functional departments to align recruitment strategies with organizational goals.
- Acted as a liaison between hiring managers and candidates, decreasing time-to-hire and enhancing candidate experience.
- Provided recruiting support in FL, TX, OH, NC, NY, and CA markets.
Talent Strategy and Acquisition Manager
Service King Collision Center
10.2021 - 10.2022
- Strategized with leadership across 350 U.S. locations to align talent acquisition with business goals.
- Designed recruitment blueprints to enhance diversity, fostering an inclusive culture and increasing workforce representation.
- Orchestrated a Metrics Program, refining acquisition methods, reducing time-to-fill, and improving cost-per-hire metrics.
- Directed recruitment initiatives, including international talent scouting and social media campaigns, securing top-tier candidates and boosting brand visibility.
- Conducted Competitive Market Analysis, incorporating fresh marketing techniques to attract industry leaders and expedite talent acquisition.
- Integrated Advanced Tracking Mechanisms for global recruitment metrics, tailoring international talent strategies for efficiency.
- Established partnerships with academic institutions nationwide for campus recruitment, cultivating a forward-looking talent pool.
- Championed Recruitment Ventures in Latin America, onboarding 35+ international professionals through strategic marketing and digital avenues.
Field TA Business Partner - Southeast Market
Service King Collision Center
04.2018 - 10.2021
- Directed Talent Acquisition across 16 locations, including key cities such as Jacksonville, Orlando, and Tampa, while supporting markets in Atlanta, Nashville, North Carolina, and Texas.
- Partnered with Collision Center Leaders and HR Experts to devise tailored recruitment strategies, ensuring the sustained attraction of skilled professionals.
- Leveraged Industry-Specific Tools and Channels to scout premier candidates, prioritizing social media, career events, and employee referrals.
- Maximized Google Maps to streamline targeted efforts, aligning sourcing strategies with potential passive candidate hotspots.
- Fostered seamless communication across the organizational hierarchy in Florida, gathering insights to foster a retention-friendly environment.
- Employed Advanced Search Strategies like Boolean methodologies to optimize outreach to passive candidates.
- Optimized Job Postings with Indeed Analytics, refining postings based on candidate interactions and engagement metrics.
- Developed relationships with colleges and universities to attract top talent and collaborated with recruiting marketing on targeted advertising campaigns.
Field TA Business Partner - Central Market
Service King Collision Repair
05.2017 - 04.2018
- Drove growth for Collision Repair Center, recruiting top talent for 8 San Antonio metro area locations and supporting markets like Austin, Dallas, Houston, and Phoenix.
- Implemented Rigorous Candidate Assessments, including pre-employment tests and skills evaluations, enhancing hire quality.
- Enhanced Referral Contributions through new initiatives, diversifying talent reservoirs, and amplifying recruitment rates.
- Spearheaded International Hiring Initiative, recruiting auto body technicians from Puerto Rico, streamlining interviews to onboarding.
- Launched Progressive Recruitment Campaigns with testimonials and virtual events, attracting premier talent and showcasing dedication to skill growth.
- Leveraged Specialized Recruitment Avenues such as niche job portals and industry forums, minimizing hiring lead times.
- Analyzed market trends to develop proactive recruitment strategies, ensuring attraction of top-tier candidates.
- Established relationships with trade associations and professional networks to expand talent pool and stay updated on industry trends.
Talent Acquisition Specialist
Food Safety Net Services
12.2016 - 05.2017
- Temporary Assignment through Apple One.
- Conducted full-cycle recruiting for STEM positions nationwide, collaborating with hiring managers to develop tailored recruitment plans.
- Facilitated transparent hiring processes, negotiating final terms and extending employment offers to candidates while ensuring adherence to salary schedules and employment conditions.
- Implemented new Pre-Screening questionnaires focusing on job-specific requirements, resulting in an 80% increase in interviews accepted by hiring managers.
- Delivered insightful evaluations and reports on interviewed candidates, providing valuable metrics and recommendations to support data-driven hiring decisions.
Recruitment Operations Manager
Amazon
08.2016 - 12.2016
- Contract Assignment thru CareerBuilder RPO.
- Orchestrated and executed 50+ nationwide recruitment events, resulting in the hiring of 1000+ qualified candidates.
- Directed targeted Amazon Recruitment Campaigns, focusing on fulfillment roles across multiple states.
- Managed a team of 5 event coordinators, ensuring smooth execution of recruitment events and operations.
- Implemented streamlined recruitment processes, reducing time-to-hire by 20% and improving overall candidate quality by 15%.
- Oversaw the End-to-End Recruitment Lifecycle, ensuring seamless operation from strategy development to on-the-ground support during hiring events.
- Established strong relationships with external vendors and event venues to ensure seamless coordination.
- Championed Talent Development, enhancing recruitment campaign effectiveness and community engagement.
- Spearheaded recruitment enhancements, increasing hire rates and candidate satisfaction during events.
Talent Acquisition and Operations Manager
Magnum Staffing Services Inc.
05.2014 - 09.2016
- Sourced applicants for diverse positions in high-volume clerical and industrial sectors, employing database analysis and innovative sourcing methods.
- Coordinated networking and community job fair events to attract top talent and enhance candidate pipeline.
- Led recruitment efforts resulting in 100+ candidates weekly, conducting 20+ in-person interviews, and scheduling 30+ monthly.
- Developed and implemented talent attraction and retention strategies in a competitive market environment.
- Enhanced employee satisfaction through innovative retention strategies, reducing turnover rates.
- Analyzed recruitment metrics to provide data-driven insights, optimizing recruitment process efficiency.
- Managed HR responsibilities, including payroll, worker compensation, and unemployment claims, ensuring compliance and safety standards.
- Implemented policies and practices to improve recruitment efficiency and candidate quality.
Human Resources Manager
U.S. Army
07.2006 - 09.2014
- Supervised, coached, and mentored a team of eight HR professionals, ensuring their well-being and professional development.
- Provided administrative support for a workforce of +300 employees in Honduras and +1050 employees in South Korea, overseeing operational efficiency.
- Managed HRIS systems and processed transactions, ensuring accurate record-keeping and compliance.
- Achieved 100% compliance in quarterly HR audits, demonstrating meticulous attention to detail.
- Led the implementation of new HR tracking software, improving accuracy and reducing paperwork errors.
- Maintained 100% accuracy in deployable status reports, updating employee statuses in HR systems.
- Developed and implemented HR policies to ensure compliance with regulations and company standards.
- Implemented employer branding initiatives to attract top talent and position the company as an employer of choice in the local market.
- Implemented comprehensive leave of absence policies and procedures, ensuring compliance with US Army regulations while supporting employees during personal and medical leave periods.
- Fostered positive employee relations through proactive communication channels and conflict resolution strategies, resulting in decreased employee grievances and increased organizational morale.
- Spearheaded performance management initiatives, including developing performance appraisal systems and employee development programs, improving overall employee performance and productivity.
Human Resources Specialist / HR Generalist
U.S. Army
07.2002 - 06.2006
- Coordinated personnel administrative and benefits support for 1050+ employees across domestic and international locations, ensuring accuracy and compliance
- Managed unit status reports and deployable status reports, maintaining 100%-unit readiness and accuracy rate
- Oversaw administrative office support, including record management and supply tracking for classified and unclassified military records
- Implemented New Member's Orientation and Welcome Program, enhancing onboarding experience for new employees
- Facilitated monthly promotion ceremonies, boosting morale and quality for junior enlisted personnel
- Processed requests for personal time off, relocations, and transfers for +800 employees, ensuring accountability and schedule adherence
- Managed payroll activities for +1000 employees, including investigations, separations, retirement packages, and awards processing
- Conducted training sessions on HR policies and procedures to ensure compliance and understanding among personnel.
Education
Bachelor's Degree - Human Resources Management
Kaplan University
05.2015
Associate's degree - General Studies
University of Puerto Rico
05.2002
Skills
- Talent Acquisition
- Recruitment Strategy
- Candidate Engagement
- Applicant Tracking Systems
- Human Resources Management
- Talent Management
- Recruiting and branding marketing
- HR / TA Operations
- Data Analysis
- Client Relationship Management
- Early Talent Recruiting
- Community Engagement
- Military Recruiting
Timeline
Sr. Talent Acquisition Business Partner
Southeast Connections LLC
09.2023 - Current
Sr. Talent Acquisition - Strategic Business Partner
Spectrum Enterprises
11.2022 - 09.2023
Talent Strategy and Acquisition Manager
Service King Collision Center
10.2021 - 10.2022
Field TA Business Partner - Southeast Market
Service King Collision Center
04.2018 - 10.2021
Field TA Business Partner - Central Market
Service King Collision Repair
05.2017 - 04.2018
Talent Acquisition Specialist
Food Safety Net Services
12.2016 - 05.2017
Recruitment Operations Manager
Amazon
08.2016 - 12.2016
Talent Acquisition and Operations Manager
Magnum Staffing Services Inc.
05.2014 - 09.2016
Human Resources Manager
U.S. Army
07.2006 - 09.2014
Human Resources Specialist / HR Generalist
U.S. Army
07.2002 - 06.2006
Bachelor's Degree - Human Resources Management
Kaplan University
Associate's degree - General Studies
University of Puerto Rico