Michael (Mike) Barthol
Oakland,Tennessee
Summary
Dependable and experienced retail professional with a background in store management and customer service. Known for being approachable, detail-oriented, and team minded. Looking for a part-time role to stay active while contributing proven retail skills.
Overview
42
42
years of professional experience
Work History
Team Leader
Bargain Hunt
03.2021 - 02.2025
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Assisted in recruitment to build team of top performers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Store Manager
Big Lots
03.2010 - 03.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Store Manager
Fred's Discount Store
08.1983 - 03.2010
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Rotated merchandise and displays to feature new products and promotions.
Education
Bachelor of Arts - Business Administration
Rhodes College
Memphis, TNSkills
- Problem-solving
- Team supervision
- Team motivation
- Team building
- Work Planning and Prioritization
- People management
- Staff education and training
- Coaching and mentoring
- Employee evaluation
Timeline
Team Leader
Bargain Hunt
03.2021 - 02.2025
Store Manager
Big Lots
03.2010 - 03.2021
Store Manager
Fred's Discount Store
08.1983 - 03.2010
Bachelor of Arts - Business Administration
Rhodes College