Michael “Mike” Saunders
Orting,WA
Summary
Experienced customer service and team leader with a strong record of staying calm under pressure, solving problems, and coaching others. Known for clear communication, attention to detail, and dependable support in fast-paced environments.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Specialty Servicing
Bank of America
08.2019 - 09.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- On the Job trainer and skills development coach
- Frequently earned top performance ratings during monthly review
Group Leader
Mingus Mountain Academy
10.2017 - 07.2019
- Modeled positive interactions and de-escalated conflict using trauma-informed response techniques.
- Supervised student groups during daily routines, maintaining structure, safety, and clear behavioral expectations.
- Documented incidents, behaviors, and shift observations for accurate handoff communication.
- Mentored new group staff on daily procedures, crisis response, and student supervision standards.
- Delegated tasks strategically and monitored progress for timely completion.
Installation Technician
DIRECTV
01.2017 - 07.2017
- Installed DIRECTV satellite systems, receivers, and wiring for residential and commercial customers.
- Troubleshot signal, wiring, and equipment issues to restore service efficiently.
- Inspected rooftops, ladders, and work areas to maintain safe installation practices.
Day Support Staff
Mingus Mountain Academy
08.2015 - 09.2016
- Responded to behavioral incidents using approved de-escalation techniques and crisis intervention procedures.
- Documented student behaviors, observations, and shift handoffs with accuracy and consistency.
- Monitored daily routines, meal periods, and transitions to reinforce accountability and stability.
- Supervised resident's daily routines, maintaining safe, structured environment aligned with residential treatment expectations.
Assistant Store Manager
Family Dollar
06.2014 - 08.2015
- Supervised daily store operations, ensuring consistent customer service and policy compliance.
- Monitored cash handling, deposits, and POS accuracy to reduce discrepancies.
- Trained associates on register procedures, merchandising standards, and recovery expectations.
- Coordinated freight processing, stock replenishment, and backroom organization.
Range Master/Armorer
High Noon Indoor Shooting Parlour
01.2013 - 06.2014
- Supervised range safety protocols and enforced firearm handling standards for all shooters.
- Inspected lanes, targets, and backstops to maintain safe, reliable firing conditions.
- Instructed customers on range rules, firearm operation, and proper shooting etiquette.
- Monitored live-fire activity and corrected unsafe behavior with clear, direct guidance.
- Maintained firearms, range equipment, and protective gear for consistent performance.
Education
High School Diploma -
Littlerock High School
Littlerock, CASkills
- Customer service
- Problem resolution
- Problem-solving
- Attention to detail
- Calm under pressure
- Critical thinking
- Teamwork and collaboration
- Friendly, positive attitude
Certification
- Certified On the Job Trainer, Bank of America - 4+ years
- Wilderness First Aid Training - 2015
- Firearm Repair and Maintenance Technician - U.S. Marine Corps
- CPR - 2017
- NRA Range Safety Officer certification - 2014
Timeline
Specialty Servicing
Bank of America
08.2019 - 09.2026
Group Leader
Mingus Mountain Academy
10.2017 - 07.2019
Installation Technician
DIRECTV
01.2017 - 07.2017
Day Support Staff
Mingus Mountain Academy
08.2015 - 09.2016
Assistant Store Manager
Family Dollar
06.2014 - 08.2015
Range Master/Armorer
High Noon Indoor Shooting Parlour
01.2013 - 06.2014
High School Diploma -
Littlerock High School