Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Additional Information
Work Availability
Quote
Websites
Interests
Hobbies
Software
Timeline
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MICHAEL S. MILLER, JR

MICHAEL S. MILLER, JR

Dallas,TX

Summary

GAME DEVELOPER: Creative Game Developer with an eye for engaging, interactive experiences. A dedicated professional with more than 10 years of freelance experience implementing various gameplay mechanics for multiple titles.


MERCHANDISER: Detail-focused retail merchandising professional with experience in leveraging strong organizational and communication skills to maximize profits and customer satisfaction. Skilled at creating product displays and managing inventory for optimum product placement and sales.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Food Runner Trainer

Andretti Indoor Karting & Games
02.2024 - Current
  • Personally trained 3 new hires to meet and exceed expectations for the role.
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant, typically 4-6 hours a day.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Reduced wait times by efficiently transporting 2-3 completed orders from the kitchen to the appropriate tables.
  • Collaborated with the kitchen staff to ensure the accuracy of orders, minimizing order errors and complaints.
  • Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.

Retail Merchandiser

Buffalo Rock Company
06.2022 - 02.2024
  • Established strong relationships with retail locations, securing advantageous pricing and delivery terms for the company, servicing as many as 3-8 locations on a given route.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability on a weekly basis.
  • Created interior displays to promote products in alignment with corporate sales objectives every 1-2 weeks.
  • Organized and maintained displays to achieve clean and appealing product layouts.

Retail Merchandiser

Pepsi Bottling Company
03.2018 - 03.2022
  • Established strong relationships with retail locations, securing advantageous pricing and delivery terms for the company, servicing as many as 3-8 locations on a given route.
    Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability on a weekly basis.
    Created interior displays to promote products in alignment with corporate sales objectives every 1-2 weeks.
    Organized and maintained displays to achieve clean and appealing product layouts.

Repair Specialist

Safelite Auto Glass
04.2017 - 03.2018
  • Increased customer satisfaction by providing timely and efficient repairs on windshields, often completing repairs within 30-45 minutes.
  • Upheld high-quality standards for all completed repairs, resulting in increased customer trust and repeat business.
  • Provided expert consultations to clients concerning windshield repair, recommending appropriate repair solutions based on device condition and budget constraints.

Cashier Supervisor

Sam’s Club
01.2016 - 12.2016
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Quickly and accurately counted drawers at the start and end of each shift, handling $2000+ a day.
  • Fostered a culture of open communication within the team, allowing for swift identification of issues requiring attention or intervention.
  • Shifted personnel resources based on current customer levels to consistently balance demand against operational requirements.
  • Trained cashiers on organizational policies, cash handling, and customer service to maintain a highly skilled team.

Customer Care Representative

Suddenlink Communications
08.2014 - 10.2015
  • Logged call information and solutions provided into an internal database.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing, and support policies and procedures.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions, resolving issues typically in under 8 minutes on average.

Field Service Professional

Vivint
05.2013 - 03.2014
  • Install new and service existing home security systems, as many as 2-4 installations a day.
  • Offer full range of security and home management options to protect customer’s homes.
  • Track equipment usage and vehicle mileage.
  • Frequently upgraded customer packages, increasing additional sales by $200 or more.

Education

High School Diploma -

Ben Eielson High School
Eielson AFB, AK
05.1999

Skills

  • Gaming Design
  • Gaming Development
  • Prototype Development
  • Goal Setting and Prioritization
  • Mentoring and training
  • Retail Merchandising
  • Interdepartmental communication
  • Dependable and reliable
  • Data Entry
  • Staff Training
  • Customer Relationships
  • Product Merchandising
  • Teamwork and Collaboration
  • Quick Learner
  • Strong Work Ethic

Accomplishments

  • Four completed game development titles as an indie game developer (Xion Developers Group)
  • Promoted to Trainer within 4 months as a Food Runner (Andretti Indoor Kart & Games)
  • Employee of the Month following 90-day new employee probation period (Andretti Indoor Kart & Games)
  • Improved working conditions by recommending new organization standards within the kitchen environment (Andretti Indoor Kart & Games)
  • Frequently made a team leader or supervisor in a multiple of past jobs and recognized for outstanding leadership and interpersonal skills

Affiliations

  • Christian Game Developers Community (CGDC)

Certification

Certified Game Producer, ELVTR - 7/16/2021

Additional Information

  • Creator of Xion Development Group (XDG) a conceptual game development studio focused Christian ideals

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

"Aslan safe? Of course, He isn't safe. He's not a tame lion, you know? ... But He's good. He's the KING, I tell ya!"
CS Lewis (The Chronicles of Narnia)

Interests

Video Game Design

Live Streaming

Bowling

Roller Skating

Biblical Studies & Apologetics

Child Development

Male & Female Interpersonal Relationships

Business Development

Hobbies

Video games and game development fascinate me to no end. Much like someone who gets lost in a good story, video games have entire worlds and characters and adventures that you can explore and the choices are yours...not the author's.

As a game developer, I love the thrill of seeing my ideas come to life and then sharing those ideas with other people that they may enjoy the experiences as well.

Roller skating is pure release for me. I love being able to coast on eight wheels with minimal effort. Simple steps yet they take me so far. And then when a really good song comes on the speakers, I have to go fast. I absolutely love skating fast and relying upon my skill and reflexes to maneuver around others.

Bowling is a great pastime for me as I get to calmly plan for my next turn at the lane. I enjoy the thoughtful patience required to put all the necessary steps and hand orientation into motion to get the ball down the lane precisely as needed. It's not a game of speed but of detailed mental and physical coordination.

Biblical studies, children, and relationships are all intertwined as I fully believe in the creative nature of God and how He designed human beings to grow and relate with one another. It is fascinating to unpack the various aspects of how people - particularly children - learn to see the world and also the dynamics of men and women complimenting each other while being so different. It is awe-inspiring to my heart and mind. And to think that God did all for our benefit and His joy.

Software

Construct 3

Unreal Engine 5

Streamlabs OBS

Timeline

Food Runner Trainer

Andretti Indoor Karting & Games
02.2024 - Current

Retail Merchandiser

Buffalo Rock Company
06.2022 - 02.2024

Retail Merchandiser

Pepsi Bottling Company
03.2018 - 03.2022

Repair Specialist

Safelite Auto Glass
04.2017 - 03.2018

Cashier Supervisor

Sam’s Club
01.2016 - 12.2016

Customer Care Representative

Suddenlink Communications
08.2014 - 10.2015

Field Service Professional

Vivint
05.2013 - 03.2014

High School Diploma -

Ben Eielson High School
MICHAEL S. MILLER, JR