Michael Mohtasham
Dallas,TX
Summary
Professional with 16 years of experience in data management, which includes working with major pharmaceutical and biotech corporations. Proven expertise in management, data analysis, and client services. Demonstrated ability to thrive in remote work environments, delivering results through effective teamwork and communication.
Overview
16
16
years of professional experience
Work History
Delivery Lead/Sr Mgr Kimberly Clark and McDonald's
Epsilon
Dallas, TX
07.2021 - Current
- Manage operations and new development for McDonald’s and Kimberly Clark’s loyalty platforms including batch and real-time ingestion
- Developed and maintained operational processes for efficient workflow management.
- Support analyst team providing guidance on data gathering and defect troubleshooting
- Coordinated project timelines and deliverables to ensure timely completion of initiatives.
- Oversaw vendor relationships to enhance service delivery and cost-effectiveness.
- Create monthly reports including SLA and contractual governance
Marketing Operations Mgr/Alliance data card services
Epsilon
01.2019 - 07.2021
- Managed a team of BSA’s who supported retail loyalty programs including bonus configuration, redemption, and email marketing
- Oversee maintenance and security projects to ensure that the environment is within compliance
Account Mgr/Genentech
Epsilon
01.2015 - 01.2019
- Provide client support for multiple pharma brands and assist with implementation of HCP and Patient relationship marketing campaigns.
- Work with client team to gather requirements and assist BSA/Dev teams with design and execution.
- Managed 4 different pharmaceutical brands including existing brands and launching new drug programs.
Sr Business Analyst/Sanofi Aventis and Amgen Teams
Epsilon
01.2010 - 01.2015
- Provide all aspects of support for multiple brands in the pharmaceutical vertical including requirement documentation, campaign design, testing, and execution in Unica for mail, email, and phone campaigns.
- Create reports using Business Objects and schedule automated delivery to client.
Education
BACHELOR OF Business - Information Systems
University of Houston
01.2000
Skills
- Operations & Project Mgmt
- Data analysis
- Reporting
- CRM Campaigns
- Vendor Management
- Data Compliance
- SQL
- Problem solving
- Cross-functional collaboration
Timeline
Delivery Lead/Sr Mgr Kimberly Clark and McDonald's
Epsilon
07.2021 - Current
Marketing Operations Mgr/Alliance data card services
Epsilon
01.2019 - 07.2021
Account Mgr/Genentech
Epsilon
01.2015 - 01.2019
Sr Business Analyst/Sanofi Aventis and Amgen Teams
Epsilon
01.2010 - 01.2015
BACHELOR OF Business - Information Systems
University of Houston