Michael R Mungia

Plans and directs the day-to-day operations of the store. Develop strategies to improve customer service, drive store sales, increase profitability, create store policies and marketing programs that will increase sales and grow the existing customer base. Maintain high store standards and conditions and foster a positive environment.

Ensure customer needs are met, complaints are resolved and service is quick and efficient. Ensure all products and displays are merchandised effectively to maximize sales and profitability. Forecast staffing needs and develop a recruiting strategy to provide optimal staffing in all areas.

FedEx Station in Sunnyvale is a hub that receives, processes and delivers packages to customers in Sunnyvale, Santa Clara, Mountain View, Los Altos, Cupertino, Campbell, Saratoga and the north western part of San Jose. The FedEx Station is Sunnyvale also handles all customer services calls & emails regarding packages in the service areas listed above.

Accomplishments Include:

Worked to provide accurate information and assistance to customers, which includes responding to inquiries, problem-resolution and selling of company services. Worked with the station management to improve efficiency and the customer experience. Handled administrative support functions necessary for efficient station operations, which included responding to customer phone/email inquiries.

Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits. Evaluated costs against expected market price points and set structures to achieve profit targets. Established territory boundaries and distribution routes to maximize service quality. Generated financial and operational reports to assist management with business strategy.

Accomplishments Include:

Successfully oversaw 5 stores in the Livermore-Manteca area.

Reduced cost, improve margins and improved DSD sell-through.

Hired on as a consultant to turn around a franchisees stores and was successful.

Dollar General in Greenfield opened in October of 2017. The store is projected to do close to 2million dollars in sales this year. The store employs 13 employees, which include 1 Store Manager, 2 Assistant Store Managers and 4 Lead Sales Associate.

Accomplishments Include:
I am responsible for the managing of all employees and the effective planning and implementation of all store processes, including ordering, receiving, stocking, presentation, selling, staffing and support. I was hired on less than 3weeks before the store opened up and was responsible for not only learning my job and responsibilities, but to recruit talent, hire and train a team before the Grand Opening. I furthermore addressed customer inquiries and resolved customer complaints. I reconcile all invoices on a monthly biases as well as numerous other office responsibilities. I maintain a clean, well-organized store; and facilitate a safe and secure working and shopping environment.

Walmart Store #2458 is a 59 million dollar Super Center located in the heart of the Salinas Valley. Walmart Store #2458 caters to a large hispanic population with a medium household income of 43,000. The store employs over 160 associates which includes (15 Department Managers and 16 supervisory positions).

Accomplishments Include: Directly overseeing 45 regular cashiers and up to 30 additional seasonal associates on the front end. Overseeing Customer Service Center, including online pickups, store maintenance department, cart pushers, personnel, and our stores cash office. Works with our cash office on a daily basis to reconcile and close out the prior business day. Research any overages/shortages and take appropriate action when needed, which may include partnering up with Loss Prevention. Review transaction reports on a daily basis and work with my customer service managers to cashier errors, which may involve teaching and training. Work with our personnel department to hire, train and develop associates. Ensure we are in compliance with company policy and state law. Oversaw scheduling for over 100 associates, and ensure we are scheduling to plan. Adjusted schedules as needed to meet business needs. Oversaw vacation request, call outs, and availability forms.
Worked hard to meet daily, weekly and monthly financials. This included ensuring we were meeting forecasted sales, staying at or below labor costs, and markdowns.

Reduced costs and improved sellthrough of food and beverages by 15%. Improved efficiency by reducing unnecessary expenses including reducing inventory levels and labor expenses.

Maya Cinemas Salinas 14 was built in 2005 and services an average of eight thousand guests on a weekly bases. It is one of the largest revenue generating theaters in Monterey County. Employs over 45 regular employees and an additional 10-15 seasonal employees. Annual gross revenue averages four million dollars.

Accomplishments Include:

Oversee all aspects of human resource management including: Recruitment, Interviewing, hiring, training, bi-annual reviews (employee evaluations/raise requests), disciplinary action (including termination), and the weekly employee/manager schedules.

The City of Greenfield, located in south Monterey County, is a large agricultural rural community with a population of 18,000 and a FY13-14 budget of 20.3 million dollar budget. The City of Greenfield is a full service city with employees in the Police, Public Works, Finance, Community Development and Administration. Reported directly to the City Manager, and responsible for coordinating every phase of budget preparation.

Accomplishments Included:

Analyzed, researched, gathered and interpreted information on a wide variety of management matters including departmental budgets, programs proposals, contract services and future staffing; Provided recommendations regarding policies, procedures, organization operations, programs and other management-related areas to reduce the cost of city operations and promote efficiency.

Held a instrumental role is creating the FY14-15 budget. Designed and developed the budget presentation using sophisticated excel worksheets that delineated historic, current and projected expenditures, revenues, thirty city divisions, within twelve accounting cost centers.

Developing a cost allocation financial model that projected FY 13-14 employee expenses across twelve cost, allowing the City to precisely reconcile employee expenditures to reduce cost and promote future efficiencies, Employee cost was easily calculated to clearly show the cost of all Union benefits and related employee expense; including the financial impact of employee health care, pension pay, vacation payout, and special incentive pay.

Prepared and presented written and oral reports on recommendations data, impacts, options, strategies and conclusions that were based on analysis. Developed, prepared, modified and monitored items/areas such as budgets, grants, research projects, and contracts; Obtained data/information from internal and external departments and agencies in regard to areas being analyzed such as funding sources, interdepartmental activities, and programs.

West Hills College District Student Stores consists of three separate campus stores (Lemoore, Coalinga, & Firebaugh). The college stores provide consistent services across each of the three campuses. The stores primary function is to supply students, with course materials to be successful in the college. It is also a liaison to support athletic programs with equipment and uniforms that the college purchases through various vendors. Annual combined sales are two million dollars, with a majority of revenue being produced through the Lemoore campus store.

Accomplishments Included:

Managed, planned, organized, oversaw all stores financial functions, including budget development and administration. Oversaw financial store records, reporting, revenue collection, accounting, payroll, and customer services. Provided analytical sales documents to the Regional Sales Manager and West Hills College President.

Responsible for managing all functions of a college bookstore including budgets and financial goals, service levels, policy administration, employment, supervision and development of store staff, maintenance of sales and inventory records and related matters. Coordinated sales promotions, special events, book signings, and directed employees preparing merchandise displays, store layout, and advertising copy.

Oversaw and approved the ordering of books and merchandise. Ensures compliance with company policies and procedures. Interfaced with students, faculty, staff, and school administrators ensuring good campus relations, and resolves complaints in a timely and satisfactory manner.

Determined budget estimates for the year. Analyzed store financial to determined store and department performance and developed a strategy to improve sales, performance and appropriate adjustments. Summarized data into management reports on a monthly bias. Directed daily cash handling and balancing the stores finances. Created weekly schedules for 20 employees, based on sales trends and historic labor expenditures.

Accomplishments Included:

Supervised and coordinated activities of 8 workers engaged in the movement of shipments from shipping and receiving platform to storage and between departmental areas. Drafted staffing needs and schedules for my department. Insured breaks and lunches were being taken on time. Maintained and enforced a safe and clean working environment at all times. Trained, developed and counseled employees to develop a high performing team. Oversaw incoming and outgoing shipping activities to ensure accuracy, completeness, and condition of shipments. Determined space requirements and position of shipment in boxcars and trucks and lays out position of shipment. Prepared bills of lading. Inspected material handling equipment for defects and notified maintenance personnel or contacted outside service facility for repair.