Michael O. Mosby

• Report to the CEO and lead cross-functional teams across Operations, Finance, People, Communications, and
  Facilities.
• Maximize operational efficiency and organizational performance through scalable systems and effective
  leadership.
• Partner closely with the board and executive leadership to navigate through a successful CEO change.

Tides Advocacy is a Pro-Black organization who identifies, connects, and fuels movements for social justice and the health of our democracy. Founded in 1997, Tides Advocacy leverages our extensive network and design solutions to make advocacy accessible to social change innovators in all sectors.

• Formulating high-level organizational strategy to collaborate with board and leadership on organizational model and structure to deliver impact
• Conducting research on relevant topics to inform strategic decisions made by the board and leadership team
• Monitoring performance metrics of various strategic initiatives and identifying areas of opportunities to produce impact
• Building strong relationships with key internal and external parties to support strategic communications and advocacy
• Leading inter-departmental workflow and operations, managing client relationships and projects
• Analyzing internal processes and recommending and implementing procedural or policy changes to improve operations

• Reporting to CEO and Co-Founder
• Partnering closely with the CEO and Co-Founder on special projects focused on creating the best techno-coaching organization in the industry
• Analyzing organizational health data to measure performance against key client and coach requirements and identify areas for driving client satisfaction and net promoter scores
• Leading the Annual Coach Performance Review Process to ensure the highest level of coaching expertise in the industry
• Advocating for the organization at marketing and business development engagements

Tides is one of the largest nonprofits in the San Francisco Bay Area with over $1B under management. Tides accelerates the pace of social change, working with innovative partners to solve society’s toughest problems. Tides clients include Google, Wikimedia, Pledge 1%, and National Farm to School Network.

• Reported to CEO
• Led and managed the Operations, HR, Grants Management, and Business Process functions.
• Served as strategic advisor and functional expert on critical strategic and operational matters.
• Accomplished leader, skilled at maximizing employees skills and knowledge, to achieve highest performance goals.
• Revamped internal procedures into clearly defined structure, resulting in higher quality services and cost reductions.
• Led organizational development changes, enabling organization to better respond and adapt to industry and market changes.
• Led employees to develop high-performing diverse teams and deliver on ambitious goals and objectives.
• Reviewed, analyzed and interpreted financial statements.
• Increased customer satisfaction and streamlined business processes and procedures.
• Monitored outcome measures, program outcomes, and performance improvement.
• Developed highly effective working relationships with other departments by being positive and constructive leader.
• Established new workflow and employee training processes to improve operational efficiency.

• Reported to CEO
• Mapped key processes to use in process reviews.
• Evaluated new processes and solutions, tracked metrics and created trend models.
• Analyzed forecasts, schedules and business processes to evaluate current working conditions and processes.
• Identified areas with sub-optimal performance and collaborated with senior leadership to develop and implement solutions.
• Evaluated internal control systems, established practices and standard operating procedures against nonprofit regulations and identified deficiencies.
• Addressed and resolved technical concerns to comply with internal standards and regulatory requirements.
• Directed cross-functional teams focused on service delivery integration with technological strategies in order to enhance partner experience.
• Led and managed a team of Lean Six Sigma Black Belts, Yellow Belts, and Financial Analysts.

• Reported to CFO
• Executed improvement initiatives to elevate Tides customer experience through building, fostering, and maturing customer listening plans.
• Improved Tides' overall business performance through comprehensive process management and targeted process improvement.
• Built a culture of continuous improvement through deploying process improvement models and strategies at all levels of the organization.
• Planned, led, and executed process improvement initiatives.
• Analyzed corporate, system, and process data for understanding and effective decision making.
• Interfaced with senior leadership as the Subject Matter Expert for process thinking.

• Collaborated with various departments to identify operational challenges and plan corrective actions.
• Determined performance goals and offered tactics for achieving milestones.
• Created business process flows to identify opportunities for improvement.
• Generated and implemented business strategies to increase revenue while executing operational base development.
• Implemented best practices to strengthen internal systems and spearhead proactive change.
• Crafted and monitored internal control systems.
• Identified and addressed process deficiencies, avoiding costly pitfalls and keeping operations scalable for future expansion.

• Reported to Deputy Director of Operations
• Managed a team of Black Belts to support the strategic direction and goals of the Laboratory through the development of Strategic Gap Analyses (SGAs) to identify core Laboratory processes and measure their performance against customer requirements.
• Established Process Management Systems (PMSs) to monitor key process performance. Initiate Process Improvement Projects (PIPs) to close process performance gaps.
• Trained, mentored, and certified Lean Six Sigma Black Belts, Green Belts, Yellow Belts and Champions.
• Advised all levels of leadership in process creation, process performance, and process improvement.
• Delivered management fee, cost savings, cost benefits, and efficiencies to support the health of the Laboratory.
• Prepared and presented findings/proposals to senior leadership with recommendations, including cost benefit analysis, risk mitigation, and action plans. Use Lean Six Sigma and advanced project management methodology to drive change management