Michael P Cousins Jr.
West New York,New Jersey
Summary
Reliable employee seeking manager position. Offering excellent communication and good judgment. Offers strong interpersonal and task prioritization skills. Reliable employee seeking Management position. Offering excellent communication and good judgment.
Detail-oriented manager with 20 plus years of operating experience. Expert in customer service industry protocols with proven history of leading teams with excellent guidance and employee leadership. Trained in hospitality and committed to punctuality. High-performing Store Manager familiar with managing range of personalities to effectively build consensus and achieve operational targets.
Overview
31
31
years of professional experience
Work History
Senior Store Manager
Mattress Firm
02.2017 - Current
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates on product knowledge by using wide variety of training tools..
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Managed inventory control, cash control and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Managed inventory control, cash control, and store opening and closing procedures.
- Exceeded sales targets consistently through proactive promotion of products/services while maintaining exceptional levels of customer service.
Restaurant General Manager
The Park Steakhouse
05.2014 - 01.2017
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Orchestrated positive customer experiences by overseeing every area of [Type] operations.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Reviewed pricing and ordered liquor and wine, kitchen appliances and supplies.
- Correctly calculated inventory and ordered appropriate supplies
Beverage Manger
Flemings Prime Steakhouse & Wine Bar
02.2008 - 02.2014
- Began as Service Manger where I was responsible for scheduling of all FOH staff Responsible for continuing FOH staff training with weekly meetings concentrating on maintaining excellent standards of service and expanding wait staffs knowledge of Food and wine Currently Wine Manager duties include updating, maintaining and collaborating on extensive wine list including ordering, pricing, and inventorying.
- Coordinates and hosts Wine Tastings and Dinners.
- Interacting with staff and guests to provide exceptional dining experiences.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Developed and maintained positive working relationships with others to reach business goals.
- Conducted monthly inventories of raw materials and components on work floor.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Directed staff and managed annual capital budget.
- Onboarded new employees with training and new hire documentation.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Approved regular payroll submissions for employees.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Recorded inventory sales into organization's weekly income report.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Accomplished multiple tasks within established timeframes.
- Designed beverage menus.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
General Manager
The Office Beer Bar & Grill
09.2003 - 06.2007
- Began with this company in fall of 2003 as assistant Manager was promoted to General Manager in January of 2005.
- During my tenure have been an intricate part of helping to build sales in several of the restaurants owned by this franchise.
- Responsible for scheduling for restaurant Maintained exceptional food and liquor costs Responsible for training and promoting key employees to management through hands on teaching and development, and assisted in training of newly hired managers.
Assistant General Manager
Gators Southern Seafood
06.2000 - 07.2003
- Responsible for hiring, training and supervising a staff of over 75 employees Maintained and tracked weekly and monthly inventory counts for food, liquor and general supplies.
- Coordinated scheduling for wait staff and bartenders Expedited food and oversaw food runners during busy shifts Ensured a high quality of customer satisfaction by working with guests and staff to resolve problems Managed daily restaurant operations.
General Manager
Coles Street Café
05.1998 - 05.2000
- Marketed and organized special events and promotions to the neighborhood clientele.
- Responsible for all aspects of inventory, including cost control and orders, as well as additional book-keeping duties.
- Managed all aspects of staffing, including hiring, training and motivation.
- Assisted with bartending duties throughout the weekly schedule.
Certified Trainer/Dining Room Supervisor
Uno's Chicago Bar and Grill
07.1993 - 04.1997
- Worked in conjunction with management to oversee training and development of all new employees.
- Helped to initiate new programs that increased staff safety, efficiency, and lowered liquor and food costs.
Education
Associates - History
New Jersey City University
Jersey City, NJ1994
High School Diploma -
Hudson Catholic
Jersey City, NJ1990
Skills
- Committed team player
- Thrives in fast-paced environment
- Bar terminology
- Cash handling expert
- Courteous, professional demeanor
- Store Management
- Training and Development
- Team Leadership
- Goals and Performance
- Relationship building and management
- Team leadership and coaching
- Staff training and development
- Merchandising
- Operations
- Customer Response
- Team Building
- Opening and closing procedures
- Accurate money handling
- Training and mentoring
- POS systems
- Store displays
- Hourly shift management
- Customer Relations
- Bank deposit procedures
- Personnel development
- Product and service sales
Timeline
Senior Store Manager
Mattress Firm
02.2017 - Current
Restaurant General Manager
The Park Steakhouse
05.2014 - 01.2017
Beverage Manger
Flemings Prime Steakhouse & Wine Bar
02.2008 - 02.2014
General Manager
The Office Beer Bar & Grill
09.2003 - 06.2007
Assistant General Manager
Gators Southern Seafood
06.2000 - 07.2003
General Manager
Coles Street Café
05.1998 - 05.2000
Certified Trainer/Dining Room Supervisor
Uno's Chicago Bar and Grill
07.1993 - 04.1997
Associates - History
New Jersey City University
High School Diploma -
Hudson Catholic
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