Michael P Falk
White Lake
Summary
Results-driven telecommunications specialist with a proven track record in system optimization and project management. Expertise in enhancing service delivery through effective problem-solving and collaboration.
Overview
31
31
years of professional experience
Work History
Senior Specialist
HCL Technologies
Santa Clara
03.2023 - Current
- Delivered comprehensive telecommunications support to Detroit Medical Center, ensuring reliable communication across departments.
- Maintained Cisco and Avaya phone platforms, enhancing system reliability and user satisfaction.
- Directed project execution for enhancing hospital systems through SIP phones and cloud solutions, improving overall operational efficiency.
- Provided 26 years of dedicated service at Detroit Medical Center
Networking Advisor
NTT Data
San Antonio
03.2017 - 03.2023
- Provided comprehensive telecommunications support for Detroit Medical Center's main campus and ambulatory sites.
- Streamlined telecom operations, improving service delivery across all facilities.
- Oversaw maintenance of Centrex, Cisco, Siemens, and Nortel phone systems, ensuring reliable communication.
- Coordinated installation and maintenance of telecom systems for optimal performance.
- Resolved telecom-related issues promptly to minimize downtime and improve user experience.
Lead Voice Engineer
CareTech Solutions Inc.
Troy
01.2000 - 03.2017
- Designed and implemented voice communication systems for client projects, enhancing overall communication capabilities.
- Managed troubleshooting and resolution of voice network issues, ensuring minimal disruption to services.
- Collaborated with cross-functional teams to enhance service delivery.
- Provided training and support to staff on voice technologies.
- Evaluated and recommended new voice solutions for operational efficiency.
- Developed documentation for system configurations and processes.
- Assisted clients in integrating voice solutions with existing systems.
- Installed and configured VoIP systems, including gateways, PBXs, switches, and routers, optimizing network performance.
- Performed troubleshooting activities for voice networks
- Tested voice quality of calls with various codecs to ensure high-quality service standards.
- Worked overtime to respond to emergencies and fix unsafe conditions.
Field Engineer/ Project Manager
LVC Technologies
Waterford
05.1997 - 01.2000
- Implemented cabling installation, improving connectivity infrastructure reliability
- Contributed to major projects, including MGM Casino in Detroit, Motor City Casino, and Comerica Park, improving project delivery timelines
- Developed data and voice platforms to enhance service delivery efficiency.
- Executed service requests for various companies, achieving on-time fulfillment
Telecommunications Technician
RCB Industries
Clawson
04.1995 - 05.1997
- Installed cables for voice and data networks to support reliable connectivity.
- Managed daily operations of network and phone systems, ensuring uninterrupted communication services.
- Installed and configured telecommunications equipment for various client sites.
- Conducted routine maintenance on network systems to ensure optimal performance.
- Collaborated with teams to troubleshoot and resolve technical issues efficiently.
Education
Associate of Arts -
Oakland Community College
Royal Oak, MI05-2006
Skills
- Cloud implementation
- Network troubleshooting
- Voice system configuration
- Telecommunications support
- Project management
- Cross-functional collaboration
- Technical troubleshooting
- Problem solving
Timeline
Senior Specialist
HCL Technologies
03.2023 - Current
Networking Advisor
NTT Data
03.2017 - 03.2023
Lead Voice Engineer
CareTech Solutions Inc.
01.2000 - 03.2017
Field Engineer/ Project Manager
LVC Technologies
05.1997 - 01.2000
Telecommunications Technician
RCB Industries
04.1995 - 05.1997
Associate of Arts -
Oakland Community College