Michael P Foley
Marshfield,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Operations Manager
Block By Block
Boston, MA
03.2023 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Developed key performance indicators to measure effectiveness of operational processes.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Presented performance and productivity reports to supervisors.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Maintenance Manager
Seoane Landscape Design. Inc
Abington, MA
03.2017 - 03.2023
- Managed the maintenance staff and their daily activities.
- Ensured compliance with safety regulations and standards.
- Conducted regular training sessions for maintenance personnel on safety protocols and best practices.
- Assigned duties to workers according to their skillsets.
- Delegated daily tasks to employees to manage resources and meet deadlines.
- Managed team of employees, daily progress reports and overall project planning.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Business Owner
Foley Brothers Landscaping
Duxbury, MA
04.2004 - 02.2017
- Developed business plans and strategies to grow small business.
- Managed staff recruitment, hiring, training, and development.
- Oversaw daily operations of small business including customer service and financial management.
- Advised employees on best practices regarding safety protocols and procedures.
- Reviewed sales reports and adjusted sales activities or expenses to better meet budgets.
- Maintained accurate and complete records of all business transactions and interactions.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Education
Bachelor of Arts - History
University of Massachusetts Amherst
Amherst, MA05-2000
High School Diploma -
Duxbury High School
Duxbury, MA06-1992
Skills
- Team Leadership
- Analytical Problem Solving
- Sales Experience
- Customer Relationship Management (CRM)
- Skilled in Microsoft Office Applications
- Workplace Motivation Techniques
- Business Intelligence
- Effective Time Management
- Process Performance Monitoring
- Dedicated Professionalism
Timeline
Operations Manager
Block By Block
03.2023 - Current
Maintenance Manager
Seoane Landscape Design. Inc
03.2017 - 03.2023
Business Owner
Foley Brothers Landscaping
04.2004 - 02.2017
Bachelor of Arts - History
University of Massachusetts Amherst
High School Diploma -
Duxbury High School
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