Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Palmer

St. George,Utah

Summary

Performance-driven Fire Alarm Technician determined to provide excellent service and assistance to customers. Enthusiastic worker promoting excellent attendance record and known for effectively demonstrating alarm and closed-circuit TV systems. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.

Overview

18
18
years of professional experience

Work History

Sales Manager /Fire Alarm Installation and Service Technician

Safe Haven ADT
10.2023 - Current
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led and successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Installed and integrated home automation and security
  • Met with clients, delivering presentations, and educating on product and service features and offerings.

Commercial Insurance Department Manager

Advance Insurance And Benefits
10.2017 - 10.2023
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.

Estimator and Project Manager

Service Master By Restoration Xperts
01.2016 - 10.2017
  • Improved client satisfaction by consistently delivering high-quality restoration services within established deadlines.
  • Mentored new employees, providing guidance on best practices for efficient project execution.
  • Implemented innovative solutions to overcome challenges faced during restoration projects, ultimately saving time and costs.
  • Developed comprehensive safety protocols, minimizing workplace accidents and incidents during restoration projects.
  • Ensured adherence to local building codes and regulations throughout the entirety of each restoration project.
  • Contributed to business growth by actively seeking out new clients through networking events and industry conferences.
  • Collaborated with other supervisors to share knowledge and implement best practices across all teams.
  • Coordinated with various subcontractors for seamless integration of their work into the overall project scope.
  • Assisted in the development of company policies and procedures related to restoration work, contributing to overall operational improvements.
  • Conducted regular site inspections to monitor progress and address any potential issues promptly.

Purchasing Manager

Power Image
12.2014 - 01.2016
  • Sourced vendors, built relationships, and negotiated prices.
  • Purchased new products and oversaw inventory stocking and availability.
  • Achieved cost savings by negotiating contracts and pricing with suppliers.
  • Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
  • Performed monthly reconciliation of open purchasing orders.
  • Coordinated paperwork, updated spreadsheets, and maintained permanent records.
  • Optimized inventory levels by implementing demand forecasting techniques and just-in-time purchasing strategies.

Senior Insurance Agent

L.A. Bowen Insurance
04.2006 - 07.2014
  • Stayed current on industry trends and regulatory changes to provide informed advice to clients and colleagues alike.
  • Managed a diverse portfolio of clients, consistently meeting or exceeding sales targets.
  • Reviewed policy applications for accuracy and completeness before submission, minimizing delays in processing time.
  • Assisted clients in navigating complicated claim situations, ultimately leading to satisfactory settlements.
  • Cultivated long-lasting professional relationships with both clients and carriers through regular communication and followups.
  • Streamlined internal communication channels between sales, underwriting, claims management teams for improved efficiency across all departments.
  • Conducted comprehensive risk assessments, recommending appropriate coverage levels to mitigate potential losses.
  • Trained junior agents on industry best practices to improve overall team performance and productivity.
  • Maintained up-to-date knowledge of competitor offerings, enabling effective positioning of our products against theirs in client presentations.
  • Identified cross-selling opportunities within existing client base, maximizing revenue potential.

Education

High School Diploma -

Timpanogos High School
Orem, UT
05.2000

Associate of Science - Business Management

Dixie State University
Saint George, UT
01.2000

Skills

  • Familiar with commercial and private insurance carriers
  • Understanding of insurance business
  • Effective managerial techniques
  • Insurance documentation processing
  • Residential and commercial projects
  • Managerial experience
  • Staff Management
  • Motivational Skills
  • Verbal and written communication
  • Sales expertise
  • Positive and upbeat
  • Goal Setting
  • Lead Generation
  • Decisive
  • Business Planning

Timeline

Sales Manager /Fire Alarm Installation and Service Technician

Safe Haven ADT
10.2023 - Current

Commercial Insurance Department Manager

Advance Insurance And Benefits
10.2017 - 10.2023

Estimator and Project Manager

Service Master By Restoration Xperts
01.2016 - 10.2017

Purchasing Manager

Power Image
12.2014 - 01.2016

Senior Insurance Agent

L.A. Bowen Insurance
04.2006 - 07.2014

High School Diploma -

Timpanogos High School

Associate of Science - Business Management

Dixie State University

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Michael Palmer