MICHAEL PARTRIDGE
Champaign,IL
Summary
Operations Manager and team leader with proven ability to inspire a shared vision and empower and motivate teams. Develops professional rapport, effectively leads teams, and positively influences diverse groups, applying sound business judgment and influencing skills to meet and exceed goals. Maintains basic working knowledge of all operations with the ability to drill down to identify problems and take corrective actions.
Overview
37
37
years of professional experience
Work History
Operations Manager
FedEx
10.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Operations Manager
FedEx Express
05.2016 - 09.2021
- Supervise 45 employees on a nightly basis to ensure all packages are sorted and placed on the correct truck routes or airplanes
- Recruit, hire and train new employees on a regular basis
- Mentor, coach and train new team members
- Identify inefficiencies and make recommendations for process improvements
- Report writing and investigations of all accidents, injuries and customer complaints and inquiries
- 600 Hours of corporate training including management, public relations, customer service, safety and security at various locations throughout the country such as Memphis, Indianapolis, Chicago and St.Louis
- Safety and security trained for the entire property and all employees and customers on site
- Discipline and terminate any employee violating company policy when needed after consulting personnel
- Optimized business performance with consistent data tracking and analysis of ongoing operations
Operations Manager
FedEx Express
04.2004 - 05.2016
- Supervise 40 employees
- Make sure all employees adhere to all company policies and procedures
- Investigate all violations of company policies including vehicle accidents, customer complaints, and falsification issues
- Interview and hire all employees using company guidelines
- Discipline and terminate any employee violating company policy when needed after consulting personnel
- Safety and security trained for the entire property and all employees and customers on site
- 600 Hours of corporate training including management, public relations, customer service, safety and security at various locations throughout the country such as Memphis, Indianapolis, Chicago and St.Louis
- Report writing and investigations of all accidents, injuries and customer complaints and inquiries
Security Officer
University Of Illinois
08.2013 - 04.2014
- Investigated calls and complaints involving fire, theft, accident and hazard reports
- Inspected parking lot to verify that vehicles were properly parked and displayed parking permits
- Continuously monitored security cameras and fire, building and alarm systems
- Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions
- Reported all incidents, accidents and medical emergencies to law enforcement
- Responded quickly to medical emergencies, bomb threats and fire alarms
- Answered alarms and investigated disturbances
- Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates
- Checked passes and credentials of persons seeking to enter the property
Courier
FedEx Express
01.2001 - 04.2004
- Provide exceptional customer service
- Deliver and pickup packages on an assigned route in a timely matter
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
Correctional Officer
Illinois Dept of Corrections
04.1991 - 01.2001
- Security, custody and control of inmates and the institution
- Armory officer responsible for all weapons, communications, restraints and video monitoring
- Outer perimeter officer responsible for patrolling the outer property area of the prison to ensure nobody exited or tried to enter without authorization
- Gallery officer responsible for the well being of all inmates assigned to the living unit
- Acting Sergeant in cellhouse units
- Wrote daily reports that included recommendations for further treatment strategies and diagnostic efforts
- Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities
- Assisted in restraining violent and unruly inmates
- Maintained records and logs of man hours, materials and equipment used
- Conducted internal security checks and distributed meals
- Continually monitored dormitories for inappropriate activity
- Supervised the meal distribution and observed inmates during meals
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings
- Signed in all visitors and completed appropriate visitation log forms
- Informed inmates and visitors of rules, safety and security procedures and responsibilities
- Maintained daily logs of shift activity
- Employed de-escalation techniques, verbal commands and used physical and mechanical restraints to address unruly inmates
- Attended regular trainings and maintained appropriate certifications
Security Officer
JMB Properties
04.1990 - 08.1990
- First Officer hired by the Oakbrook Mall Security Dept
- Provided security for a 150 store outdoor mall by patrolling on foot, vehicle and by video surveillance
- Risk Management Safety for all customers and tenants
- Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions
- Reported all incidents, accidents and medical emergencies to law enforcement
- Inspected parking lot to verify that vehicles were properly parked and displayed parking permits
- Worked with local and federal law enforcement professionals to investigate and resolve security problems
Services Specialist
US Air Force
09.1987 - 03.1990
- Military hotel front desk clerk
- Set up all lodging and communications when deployed
- Mortuary Affairs officer
- Trained new team members, sharing best practices and ensuring consistent service standards across the department.
Laborer
RC Plumbing Co
09.1987 - 03.1990
- Helped plumbers install plumbing in new construction
- Built and disassembled scaffolds, bracing and barricades
- Cleaned all construction areas to avoid hazards
- Completed indoor and outdoor residential and commercial construction projects
- Arranged and stored materials, machines, tools and equipment
- Transported materials, tools and machines to installation sites
Education
Business Administration - Management skills and policy and procedure
FedEx Express Business Institute
Corrections -
State Of Illinois Department of Corrections Training Academy
General -
Triton College
Skills
- Conflict resolution
- First aid and CPR certified
- Customer Service
- File and record maintenance
- Weekly Payroll
- Occupational hazards and safety precautions
- Management
- Excellent problem solver
- Process improvements
- Performance evaluations
- Employee training and development
- Networking and collaboration
- Time management
- Manage operations
Accomplishments
- FedEx Station of The Year for 5 years in a row: 2011-2015
- Above average scores on the yearly FedEx Employee Survey Feedback.
- Manager of the Quarter Q4 FY19.
- USAF Airman of the Quarter 1989.
Affiliations
Fraternal Order of Police IDOC Lodge # 263, 1996-2001
Timeline
Operations Manager
FedEx
10.2021 - Current
Operations Manager
FedEx Express
05.2016 - 09.2021
Security Officer
University Of Illinois
08.2013 - 04.2014
Operations Manager
FedEx Express
04.2004 - 05.2016
Courier
FedEx Express
01.2001 - 04.2004
Correctional Officer
Illinois Dept of Corrections
04.1991 - 01.2001
Security Officer
JMB Properties
04.1990 - 08.1990
Services Specialist
US Air Force
09.1987 - 03.1990
Laborer
RC Plumbing Co
09.1987 - 03.1990
Business Administration - Management skills and policy and procedure
FedEx Express Business Institute
Corrections -
State Of Illinois Department of Corrections Training Academy
General -
Triton College
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