Michael Berry

Responsible for identification and design of manner in which application onboarding into the LogRhythm SIEM tool is to occur during both project and then BAU windows. Project was to allow individual app support teams to being self-enabled for all data collection, configuration of logging, alerting to eliminate the need for a team of specific technical sme’s and managers.

Key Responsibilities:

• Design & creation of project wiki site & documentation – ensure agreements across various nationalities, included all logging within Enterprise including all Open-sys, CTM, Splunk
• Created DB of queries used against all operating systems to best standardize and optimize required data capture
• Support of Core Project team to gain agreement on process flows & documentation of those agreed processes
• Engagement of high volume of globally located application teams to support questions on project, requirement & process
• Creation/implementation of model for Change/Incident Management/Ticket creation, support and resolution to allow application team members to self-implement required audit logged data to adhere to corporate security standards
• Assist Project Manager & Core Team members to capture information and documentation as the project matures to ensure details are always current and within agreed standards

• Responsible for the support of Financial applications (Wealthscape & Streetscape) used internally and by external clients
• First point contact for online issues requiring immediate decision-making action-based skills to prevent customer impact
• Key Responsibilities:
• Production & Non-Prod environment support – identified/drove issue resolution
• Environment buildouts, code installs and system upgrades within Production and Non-Prod environments
• Reworked all CTM batch processing supported within Business Unit to exercise standard tool within corporation
• Change coordination responsibilities to avoid conflicts between Business Units, Incident and Problem resolution
• Reviewed, approved, denied 1200+ Changes a week when within that role
• On-shore Splunk Administrator
• Responsible for infrastructure, user access, onboarding new and existing apps related to elimination of required server access for support teams, trouble-shooting reports, defining/configuring agreed upon alerting based on application teams inputs.

• Responsible for the implementation, configuration, test and management of batch payroll processes, schedules and related tools. As teams based in Tunisia, France, India, Ireland and the US, worked to ensure effective communication protocols defined and adhered to. Managed Projects as defined within in the development of the application to ensure all streams met dates and the expected criteria to allow support as defined and funded to succeed
• Riffed when practice was shutdown

Key Achievements:

• Staffed new organization with18 team members to implement and support clients that engage new payroll offering. Team worked within Scrum teams, supporting specific projects under development
• Defined, created and supported all processing models using $Universe and CTM. Implemented EU servers for CTM
• Defined Cross-Stream Work-Shops to integrate all related teams to identify End-to-End testing needs
• Identified requirements needed to pull all delivered code into manageable model for the new mid-market payroll offering
• Defined structure for payroll configuration and environment usage including manner in which engagement for issue handling and resolution relating to application issues encountered was defined and implemented.

Large Market Payroll (2010–2011)

Large Market Payroll, Fidelity Payroll and Health & Welfare (2009-2010)

Voyager (client Fidelity) Payroll – Infrastructure/Production Support (2007-2009)

Responsible for Production Support 7x24 in addition to processing needs in QA space. Worked to ensure shutdown of Payroll business did not impact brand by identifying all required skill-sets and knowledge transferred amongst entire team.

Key Achievements:

· Reduced incidents due to processing failures by 65%.

· Reduced Work Items to Batch team by 50% by implementation of structure requirements to allow automation to work in tandem with existing operational model for Operations, File Processing and Transaction Processing groups

· Restructured Release Schedule requirements to allow install windows to minimally impact processing schedules. Implemented structured processing flow that allowed segregation between client’s cross businesses to allow processing to continue post install window in a client-based model rather than entire database.

• Responsible for Production Support 7x24 in addition to processing needs in QA space
• Worked to ensure shutdown of Payroll business did not impact brand by identifying all required skill-sets and knowledge transferred amongst entire team
• Key Achievements:
• Reduced incidents due to processing failures by 65%
• Reduced Work Items to Batch team by 50% by implementation of structure requirements to allow automation to work in tandem with existing operational model for Operations, File Processing and Transaction Processing groups
• Restructured Release Schedule requirements to allow install windows to minimally impact processing schedules
• Implemented structured processing flow that allowed segregation between client’s cross businesses to allow processing to continue post install window in a client-based model rather than entire database.

• Supported multiple aspects of project in effort to assist in any manner that would benefit project
• During different periods led Infrastructure, Change/Release and Production Support teams in 7x24 roles as requested by senior management
• Key Achievements:
• Defined CTM Batch model across multiple OS’s to adhere to corporate standards to minimize manual interaction
• Supported all desktop tools within project
• Automated desktop tools install based on corporate requirements
• Executed code installs on MVS and Open Sys in effort to gain understanding of application and knowledge to support project and assist in development of utilities to support application
• Trained Release team how code installs worked
• Worked with development team to define, execute and enhance Code Install model to allow automation of code migration
• This allowed the Code Release to fit within the standard technical window
• Trained QA teams on multiple processing models, scheduled and manual
• Supported all systems Infrastructure within Project
• Executed Performance testing of Payroll engine needed for potential clients.

• Production Support of conversions of existing 40+ Health & Welfare clients from legacy application to the Oracle application
• Over the course of 3+ years, worked with the conversion teams to ensure clean cutover resulting in minimal impact clients
• Key Achievements:
• Lead technical team member
• Responsible for training and support of all team members of required tasks in supporting the 35+ client conversion teams including client support, definition of processing model and code installs
• Responsible for definition setup batch scheduling tool functionality for business including all processing cycles, DR, failover and Database processing
• Defined, modeled and created CTM processing used for all processing needs including conversion of existing clients from Benesoft to OAB on Unix platforms
• Member of joint venture of between Fidelity and Oracle Development teams, assisted in online performance validation of backend application relating to required processing throughput.

• Within Scheduling team, supported Fund Accounting, Pricing, NavGen and Trading
• Point person working with BMC, (vendor of CTM) to build CTM application to work on VMS platform to allow Fund Accounting to process within CTM
• Created/managed standard conversion model for Open System migrations to CTM
• Created Unix CTM model for use at Corporate Enterprise level
• Production Support, 2nd tier, for 1+ year supporting major financial applications
• Documented/Managed project plan for Operational piece of Data Center moves

• Responsible for TRAC (Toxic Reduction and Control) system support
• End user assistance, system upgrades
• Utilized HP Open View for monitoring and alerting all supporting assets
• Worked on fiber buildout for treatment plant.