Michael Quintana
Bellevue,WA
Summary
Professional with a strong background in client engagement and compliance, transitioning into the legal field. Proven expertise in Microsoft Office Suite, CRM systems, and document management, complemented by effective communication and issue resolution skills. Recognized for analytical thinking and attention to detail, aligning well with roles in legal operations and investigations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Platoon Leader
U.S. Army
, United States
05.2025 - Current
- Coordinated logistics for troop deployment, resupply, maintenance, and redeployment as required.
- Conducted field training exercises to enhance operational readiness of infantry units.
- Analyzed intelligence reports on enemy forces to formulate effective response plans.
Barista
Starbucks
Moscow, ID
06.2024 - Current
- Maintained accurate records of sales transactions using point-of-sale systems.
- Organized workstations to enhance efficiency during peak hours.
- Ensured proper maintenance of equipment according to manufacturer's instructions.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Signal Support Systems Specialist
US Army
, United States
10.2021 - 05.2025
- Established communication systems to facilitate effective battlefield communication.
- Troubleshot and repaired various communications systems, including radios and satellite equipment.
- Diagnosed malfunctions and executed repairs or replacements of faulty components.
- Applied comprehensive knowledge of communication security (COMSEC) policies and procedures.
Insurance Agent
State Farm
Dayton, WA
06.2021 - 12.2023
- Cultivated rapport with diverse clients, achieving exceptional retention rates.
- Generated annual growth exceeding 100 households.
- Analyzed client needs to deliver tailored insurance solutions.
- Processed inquiries and provided accurate policy quotes.
- Assisted clients in navigating insurance claims efficiently.
- Conducted follow-ups to ensure client satisfaction with policies.
- Maintained client records, including intake forms and progress notes.
Team Lead
Walmart
College Place, WA
03.2020 - 06.2021
- Led team to consistently remain at the top of the market.
- Maintained high efficiency in a fast-paced online service.
- Build, manage, and develop a team comprised of 30 personnel, provide coaching and mentorship, conduct performance evaluations, and establish inclusive work cultures.
Education
Bachelor of Science - Finance
WSU Carson College of Business
Pullman, WA05.2025
Associates Degree - Liberal Arts DTA
Walla Walla Community College
Walla Walla, WA06.2022
Skills
- Microsoft Office Suite
- Customer Relationship Management (CRM)
- Data Entry & Case Management
- Document Review & File Management
Certification
Insurance Licenses, Washington OIC, 09/01/21, Washington, Oregon, Idaho, Property, Casualty, Life, Health
References
References available upon request.
Timeline
Platoon Leader
U.S. Army
05.2025 - Current
Barista
Starbucks
06.2024 - Current
Signal Support Systems Specialist
US Army
10.2021 - 05.2025
Insurance Agent
State Farm
06.2021 - 12.2023
Team Lead
Walmart
03.2020 - 06.2021
Bachelor of Science - Finance
WSU Carson College of Business
Associates Degree - Liberal Arts DTA
Walla Walla Community College
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