Michael R. Jamison
Ludlow,MA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
17
17
years of professional experience
Work History
Assistant Store Manager
Stop & Shop
12.2022 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Produce Manager, Certified forklift operator
Restaurant Depot
02.2021 - 08.2022
- Oversees and manages the operation of the produce department monitoring the quality of goods and service
- Responsible for department staff training in polices, procedures, and customer service
- Negotiates prices and provides product return policies to suppliers
- Maintains inventory level of items by placing purchase orders ensuring there is ample supply of produce
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Coached and mentored new team members.
Parts Manager, Parts Associate
CarMax Auto Superstores
02.2018 - 02.2021
- Reduced expense spending by securing low-cost inventory for customers to drive increased sales and improve customer loyalty.
- Trained and mentored junior employees on regulations, best practices and performance strategies.
- Researched vehicles and parts via physical catalogs and electronic means.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Business Office Associate
CarMax Auto Superstores
07.2017 - 02.2018
- Verified titles on incoming and outgoing vehicles
- Responsible for registration of outgoing vehicles
- Worked effectively and coordinated with insurance companies on vehicle coverages
- Verified accuracy of all completed paperwork sent to CarMax Corporate HQ
Sales Consultant
CarMax Auto Superstores
06.2016 - 07.2017
- Responsible for sales and customer satisfaction – delivered high quality service and built relationships with customers
- Achieved top sales consultant numerous months
- Rated Top 10 percent in voice of customer and buy rate scores
- Utilized solution based selling techniques with service plans and car accessories to obtain sales
- Facilitated financing and registration
Assistant Night Crew Manager
Big Y
02.2007 - 06.2016
- Created nightly shift task lists to assign duties to each employee.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
Education
High School Diploma -
Springfield High School Of Science And Technology
Springfield, MA06.
Skills
- SKILLS & ACHIEVEMENTS
- Excellent customer service skills
- Great problem-solving skills
- Exceptional managerial skills
- Able to adapt in fast-paced environment
- Achieved Top Sales consultant for numerous months
- Verbal and Written Communication
- Good Depth Perception
- Storage and Stacking
- Time Management
- Customer Experience
- Lift Equipment Operation
Timeline
Assistant Store Manager
Stop & Shop
12.2022 - Current
Produce Manager, Certified forklift operator
Restaurant Depot
02.2021 - 08.2022
Parts Manager, Parts Associate
CarMax Auto Superstores
02.2018 - 02.2021
Business Office Associate
CarMax Auto Superstores
07.2017 - 02.2018
Sales Consultant
CarMax Auto Superstores
06.2016 - 07.2017
Assistant Night Crew Manager
Big Y
02.2007 - 06.2016
High School Diploma -
Springfield High School Of Science And Technology