Michael R. Karabin
Milton,Fl
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
9
9
years of professional experience
Work History
Store Manager
Tuffy Auto Service
05.2015 - 02.2019
Assistant Store Manager
AutoZone
02.2019 - 02.2020
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Assisted customers in selecting proper parts and products
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Trained new employees on proper protocols and customer service standards.
Store Manager
Tuffy Auto Service
03.2020 - 07.2023
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Completed point of sale opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed inventory control, cash control, and store opening and closing procedures.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Closing Manager
Advance Auto Parts
09.2023 - Current
- Reconciled register sales and receipts and determined if register tape matched total sales in system.
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
Education
High School Diploma -
Pace High School
Pace Fl05.2016
Skills
- Sales Expertise
- Goals and Performance
- Automotive Expertise
- Microsoft Windows
- Customer Service
- Time Management
- Inventory Management
- Team Leadership
Accomplishments
- Eagle Scout Rank, Boy Scouts of America
- Customer Service Accommodations
- Sales Accommodations
Timeline
Closing Manager
Advance Auto Parts
09.2023 - Current
Store Manager
Tuffy Auto Service
03.2020 - 07.2023
Assistant Store Manager
AutoZone
02.2019 - 02.2020
Store Manager
Tuffy Auto Service
05.2015 - 02.2019
High School Diploma -
Pace High School
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