Summary
Overview
Work History
Education
Skills
Affiliations
Music, Singing, Theater and Performing Arts
Timeline
Manager
Michael R Travis

Michael R Travis

Laurel,MS

Summary

Law Enforcement Expertise: Adept in applying and enforcing local, state, and federal laws to maintain public order and safety. Proficient in handling emergency situations, conducting investigations, and ensuring adherence to legal procedures.

Crisis Management: Demonstrated ability to remain calm and make critical decisions under high-pressure circumstances. Skilled in assessing threats, implementing effective response strategies, and coordinating multi-agency efforts during emergencies.

Community Engagement: Strong commitment to fostering positive relationships between law enforcement agencies and the communities served. Proficient in implementing community policing initiatives, organizing neighborhood watch programs, and collaborating with community leaders to address local concerns.

Effective Communication: Excellent verbal and written communication skills, enabling clear and concise dissemination of information to diverse audiences. Demonstrated ability to defuse tense situations, provide instructions, and establish rapport with individuals from various cultural backgrounds.

Leadership and Teamwork: Proven track record of leading and motivating teams of law enforcement personnel to achieve organizational goals. Skilled in providing guidance, training, and mentorship to enhance team performance and maintain high standards of professionalism.

Analytical and Problem-Solving Abilities: Strong analytical skills combined with a keen eye for detail. Proficient in conducting thorough investigations, gathering evidence, and applying logical reasoning to solve complex cases.

Technological Proficiency: Comfortable leveraging modern law enforcement technologies, such as computer-aided dispatch (CAD) systems, surveillance equipment, forensic tools, and database management systems. Continuously updating skills to adapt to evolving technology trends.

Overview

25
25
years of professional experience

Work History

Patrol Officer

Laurel Police Department
03.2023 - Current
  • Patrolled designated areas in patrol vehicles and on foot to identify security and safety issues.
  • Talked regularly with citizens to establish rapport and become familiar with the area.
  • Investigated incidents and crimes, collected evidence, and recorded witness statements.
  • Monitored crowded public areas and events to mitigate risk and promote safety.
  • Completed 5 weeks of Pre-Police Academy
  • Graduated 11-week Police Academy at South Regional Public Safety Institute.

Branch Manger

USA Mortgage
01.2018 - Current
  • Compiled database of loan applicants' credit histories, corporate financial statements, and other financial information
  • Originated, processed, closed, and administered customer loan proposals
  • Recommended loan approvals and denials based on customer loan application reviews
  • Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act, and Community Reinvestment Act
  • Reviewed and edited loan agreements to promote efficiency and accuracy
  • Successful closer with a 75% conversion ratio
  • Assisted senior-level credit officers with complex loan applications
  • Audited financial services clients, including banks and asset management companies

Licensed Insurance Agent

Independent Agent
06.2011 - Current
  • Developed and maintained long-term relationships with policyholders and small business entities
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments
  • Spent ample time with each customer, verbally reviewing and explaining documents to ensure client comprehension
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations
  • 50% conversion average of mortgage clients to insurance sales

Branch Manager

New Penn Financial
06.2015 - 01.2018
  • Responsible for recruiting and managing branch office
  • Built relationships within local community thru active membership and speaking engagements of local Economic Development Association, civic, realtor and attorney organizations
  • Attended all loan closings
  • Increased lead generation
  • Processed and submitted mortgage loans
  • 75% customer retention
  • Maintained friendly and professional customer interactions
  • Uncovered and resolved strategic and tactical issues impacting sales management and business operations
  • Created marketing materials
  • Submitted loan applications to loan underwriter for verification and recommendation

Mortgage Loan Originator

Regions Mortgage Outside Sales Originator
06.2014 - 05.2015
  • Immediately responsible for four Regions Branches
  • Managed 80% of Regions Mortgage portfolio within Jones County
  • Built relationships within local community thru active membership and speaking engagements of local Economic Development Association, civic, realtor and attorney organizations
  • Attend all Loan Closings
  • Increased customer retention

Mortgage Loan Officer

Regions Call Center
06.2013 - 06.2014
  • Regions Mortgage Corporate Customer Retention Center, Loan Originator
  • Answering all mortgage-related for multiple states across Regions Footprint
  • Inbound/Outbound call list marketing Regions Mortgage products
  • Worked with underwriters to fix application problems and resolve issues
  • Reviewed loan files and updated to match current standards
  • Recommended loan approvals and denials based on customer loan application reviews
  • Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act
  • Originated, reviewed, processed, closed and administered customer loan proposals
  • Developed and maintained relationships with local real estate agents
  • Resolved problems, improved operations and provided exceptional client support

Manager, Trainer - Insurance Agent

Lexicon Senior Healthcare Services
06.2011 - 05.2013
  • Met with seniors in their homes to determine their healthcare needs and recommend products to meet those needs
  • Trained and managed new sales reps nationwide
  • Daily interaction with management
  • Responsible for submitting daily reports to upper management regarding personal and agency production
  • Host online training webinars daily
  • Established database and manage clients
  • Top 20% sales producer
  • Evaluated leads obtained through direct referrals, lead databases and cold calling
  • Approached potential clients by using direct marketing techniques, including mailings and phone contacts
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals

Originator and Branch Manager

Gateway Mortgage Group, LLC, DBA American Mortgage Company, Inc
01.1998 - 06.2011
  • Initially employed as loan originator and purchased business from owner in 2008
  • Opened additional branch (Laurel, MS) in 2001 and doubled previous profit margin over next 5 years
  • Maintained payroll, taxes, and state licensing requirements
  • Managed and supervised multiple branch locations, originators and processors on daily basis
  • Initiated and maintained customer relations with existing and potential clients
  • Initiated, processed and closed mortgage loans
  • Interfaced daily with clients, peers, various bank and lender representatives, appraisers, real estate agents, title companies, and closing attorneys
  • Skilled in Conventional, USDA/RD, FHA, VA and Hard Money lending
  • Utilized and executed various marketing methods using newspaper, radio, drip marketing, and referrals

Education

Law Enforcement

Southern Regional Public Safety Institute
University Of Southern Mississippi
06.2023

Mortgage, Ethics, Laws.

Mortgage Continued Education
Online
2022

Health And Life

Insurance Continued Education
Online
06.2023

Vocal Performance

University of North Texas
Denton Tx

Music Performance

University of Mary Hardin
Belton, TX

Skills

  • Strong customer rapport/client retention
  • Strong account analysis skills
  • Verbal/written/electronic communication skills
  • Financial/Risk analysis and management
  • Versed in local, state and national banking compliance/regulations
  • Problem-solving skills
  • Training and Team Building
  • Operations/Data Management
  • Business Administration/Development

Affiliations

  • EDA of Laurel, attending and occasionally performing new business ribbon cuttings.
  • Affiliated Member of Laurel and Hattiesburg Realtor Association. Volunteering time and providing first-time homebuyers education courses.
  • The leadership of Jones County, Class of 2002, Team Vision. Created, developed, produced and distributed a tourism DVD focused on Jones County and all it has to offer.
  • Encore Performing Arts. Service includes performing, assisting backstage, building sets, fundraising, promotion, and other volunteer efforts.
  • First Baptist Church of Laurel, Member since 2006. Member of the choir, co-teacher of boys youth Wednesday night Bible class, member of the Nominating Committee, intermittently sings on the radio-aired Sunday School broadcast and has assisted in facilitating focused bible study groups.

Music, Singing, Theater and Performing Arts

I am currently deeply involved with First Baptist Church of Laurel Mississippi as a member of the Choir as well as a smaller praise team singing group.

Outside of Church a work with a Local Theater group, Encore Performing Arts. were I help introduce children and adults to Stage acting.

Timeline

Patrol Officer

Laurel Police Department
03.2023 - Current

Branch Manger

USA Mortgage
01.2018 - Current

Branch Manager

New Penn Financial
06.2015 - 01.2018

Mortgage Loan Originator

Regions Mortgage Outside Sales Originator
06.2014 - 05.2015

Mortgage Loan Officer

Regions Call Center
06.2013 - 06.2014

Licensed Insurance Agent

Independent Agent
06.2011 - Current

Manager, Trainer - Insurance Agent

Lexicon Senior Healthcare Services
06.2011 - 05.2013

Originator and Branch Manager

Gateway Mortgage Group, LLC, DBA American Mortgage Company, Inc
01.1998 - 06.2011

Law Enforcement

Southern Regional Public Safety Institute

Mortgage, Ethics, Laws.

Mortgage Continued Education

Health And Life

Insurance Continued Education

Vocal Performance

University of North Texas

Music Performance

University of Mary Hardin
Michael R Travis