Michael Reid Hill
Wilson
Summary
Results-driven professional recognized for driving successful golf tournaments and enhancing member experiences. Strong background in conflict resolution and budget management, ensuring quality service and seamless operations throughout all aspects of club management.
Overview
40
40
years of professional experience
Work History
PGA Head Golf Professional
Wilson Country Club
Wilson, NC
03.1998 - 10.2024
- Cultivated strong relationships within the local community, fostering goodwill and raising awareness about the club's offerings.
- Facilitated smooth transitions during the club's major golf course renovation projects, minimizing disruption to members' enjoyment of facilities. Coordinated starting times for members at numerous area courses during a 6-month shutdown.
- Managed relationships with key vendors effectively to secure optimal pricing on products and services used throughout the club.
- Managed budgets effectively, optimizing resource allocation to minimize costs without sacrificing quality or member satisfaction.
- Enhanced member experience through personalized instruction and tailored golf programs.
- Developed and managed successful golf tournaments, ensuring a positive atmosphere for participants.
- Increased membership retention rates with exceptional customer service and consistent communication efforts.
- Collaborated with other department heads to ensure seamless integration of services across all aspects of the club experience.
- Taught approximately 175 lessons annually
- Introduced a large number of new golfers to the game
- Taught and coached players of all levels of golfers(NC High School 3A individual champion, 2 NC High School Girls 3A All State, numerous college players.
- Mentored young golf professionals who went on to become PGA head golf professionals.
PGA Head Golf Professional
Pine Brook Country Club
Winston-Salem, NC
03.1992 - 02.1998
- Coordinated with vendors to ensure timely delivery of supplies and equipment for events.
- Analyzed customer feedback to refine offerings and improve overall satisfaction levels.
- Oversaw inventory management, reducing costs through efficient stock control practices.
- Cultivated relationships with local businesses, increasing community engagement and sponsorship opportunities.
- Cultivated strong relationships within the local community, fostering goodwill and raising awareness about the club's offerings.
- Promoted a welcoming environment to attract new members, resulting in steady club growth.
- Provided professional development opportunities for staff, enhancing their skills and knowledge within the golf industry.
- Coached golf to all levels from beginners to the highly skilled (2 Junior Rolex All-Americans, 8 College Players, 1 NCAA All-American)
- Began Sports camp with 38 juniors
PGA Head Golf Professional
Carolina Lakes Golf Course
Sanford, NC
08.1984 - 02.1992
- Led team in daily operations, ensuring exceptional member and guest experiences.
- Developed and implemented training programs for staff, enhancing service quality and team performance.
- Managed tournament scheduling, optimizing course availability and participation rates.
- Coordinated with vendors to ensure the timely delivery of supplies and equipment for events.
- Doubled club revenue through hotel marketing and increased the level of service
- Established the first golf team at Western Harnett High School
- Developed the club's first junior-level and ladies' golf programs
- Earned recognition from Golf Shop Operations Magazine as 1 of the top 100 Golf Shops in America (1986)
Education
Bachelor of Science - Mathematics
Atlantic Christian College (Now Barton College)
Wilson, NC05-1981
Skills
- Golf instruction expertise
- Team building and leadership
- Networking and relationship building
- Conflict resolution techniques
- Golf cart fleet management
- PGA rules enforcement
- Handicap system administration
- Merchandising and inventory control
- Junior golf initiatives
- Player development programs
- Membership engagement strategies
- Club management proficiency
- Tournament operations management
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Staff training and development
Accomplishments
- Earned Class A-1 Member status in the PGA of America in 1986
- Carolinas Section PGA Golf Professional Of the Year 2000
- 3 Top Ten finishes in the North Carolina Open Championship
- 3 Top Ten finishes in the CPGA Section Championship
- Qualified for and competed in the 1991 PGA Tour MCI Heritage Classic
- 22 Wins in CPGA Section Pro-Ams
- CPGA Section Board of Directors 1991-1992, 2001-2002
- CPGA Section Tournament Committee 1991-1992, 2002-2005
- 2004 Inductee into the Barton College Athletic Hall of Fame
- 2015 CPGA Section Bill Strausbaugh Award for Mentoring young Golf Professionals
Timeline
PGA Head Golf Professional
Wilson Country Club
03.1998 - 10.2024
PGA Head Golf Professional
Pine Brook Country Club
03.1992 - 02.1998
PGA Head Golf Professional
Carolina Lakes Golf Course
08.1984 - 02.1992
Bachelor of Science - Mathematics
Atlantic Christian College (Now Barton College)