Overview
Work Availability
Quote
Skills
Summary
Work History
Work Preference
Certification
Generic
MICHAEL RICE

MICHAEL RICE

Consultant, Senior Program Manager
Greater Tampa Area,FL

Overview

3
3

Business Disciplines

27
27
years of professional experience
1
1

Million (average project value size)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin

Skills

  • Agile
  • IT Infrastructure Library
  • ITIL
  • Scrum
  • Oracle
  • SQL
  • Leadership
  • Software Development Life Cycle
  • Program Strategy
  • Documentum
  • Filenet
  • ERP
  • Conflict Resolution
  • SAP
  • Change Management
  • Deployment
  • Microsoft Sharepoint
  • Communication
  • RAID
  • Salesforce
  • Content Management
  • Data Center
  • SFDC
  • Enterprise Resource Planning
  • Predictive Analytics
  • Optimization
  • Analysis
  • Sales Campaigns
  • Presales
  • Project Management
  • Pricing
  • Team Building
  • Operations Management
  • Coaching
  • Budget Planning
  • Employee Resource Group
  • Services Delivery
  • Continuous Improvement
  • Operations
  • Contracts
  • Metrics
  • Governance
  • Budget
  • Collection
  • Financial Project Management
  • Program Management
  • Proposal Writing
  • Portfolio Management
  • SIX-Sigma
  • Finance
  • Strategic Planning
  • Goal Setting
  • Steering
  • Reporting
  • Documentation
  • Decommissioning
  • GenAI
  • Problem Solver
  • Teams
  • Database Management
  • Digital Marketing
  • Digital Campaign
  • Smartsheet
  • ServiceNow

Summary

Talented professional considered knowledgeable leader and dedicated problem solver. Brings 25+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Structured Lead Consultant with excellent troubleshooting, issue resolution and leadership skills. Dependable and driven with record seeing complex projects through to completion.

Work History

Senior Consultant, Program Manager

Dell EMC² Technology
Valrico, FL
02.2015 - 02.2023
  • Passionate about learning and committed to continual improvement.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Led a $50M consolidation of both company's legacy professional services organizations across seven business units into a unified sales process and platform serving 13K Sales Account users spanning 60 countries.
  • Sole EMC Services Program Leader retained by Dell Pre-Sale Services following acquisition to perform duties in support of Transitional Service Agreements for Professional Services
  • TSA/SLA owner for several workstreams aimed at integrating services solutioning operations, Northstar infrastructure plan, budget and capability analysis of existing infrastructure and decommissioning plans for redundant systems.
  • Developed and maintained various custom built GenAI SQL/Oracle data repositories and RAID logs for leadership and program reporting.
  • Worked with ITSM ServiceNow team members, internal customers, and external partners to design, develop, configure, test, document, and deploy new functionality and fix existing issues through Agile Sprint releases.
  • Escalation POC for performance issues, unresolvable incidents and service interruptions to Service-now technical support. Created and updated incident records in Service-now’s tracking system.
  • Understanding of ServiceNow functionality and how ITIL processes can be implemented in ServiceNow including, but not limited to Incident Management, Change Management, Problem Management, Asset Management, CMDB Management, Service Catalog, Knowledge Management, and Service Portal modules
  • Developed metric and reporting standards for each department to analyze end-user usage, document feedback (edit/errors/updates), current lifecycle state, classifications and expiration timelines.
  • Designed and built the operational strategies and vision for a global services sales and operations unit responsible for digital transformation into our largest accounts.
  • Led full-cycle project management-from initial merger talks through historic execution.
  • Built the first, three to five-year, software development life cycle (SDLC) business capability NorthStar roadmap. *Strategy consultation and development of automated, manual, and interim processes supporting the $2B Global Professional Services Deploy business.
  • Directed multi-functional development teams utilizing Agile development (Scrum) as well as waterfall methodologies for several in executing workstreams.
  • Applied techniques to analyze operational requirements and workflows that integrated in to Operational and Sales pricing strategies with Cost Plus, Fixed, T&M and promotional Concession contracts.
  • Led post-deployment support to act as a SFDC Product Owner to SAP developers to collect super user feedback and ensure system stability and on time delivery of departmental objectives through a self-designed "30-60-90:360 Plan for Implemented Software."
  • Often exceeded IT Program Business contributions with delivering on time and on budget.
  • Built high-performing teams, personally interviewing, hiring, training and coaching new members and appraising performance and resolving shortcomings.
  • Authored unique Governance process and policies for opportunity capture, services portfolio, bidding, contract execution, approvals and post-mortem improvement.

Senior Program Manager

EMC2 Corporation
Mclean , VA
04.2004 - 02.2015
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Interacted with customers and clients to identify business needs and requirements.
  • Managed Professional Services and Pre-Sales account and portfolio management across five organizations with added responsibility for new Global Solutioning Center organization based on data-driven/proactive predictive analytics.
  • Executed Lean Six Sigma project to improve content management policies and procedures to include accountability in improvement initiatives.
  • Active board member to EMCs Americas Content Leadership Council where I consulted and took on direct responsibilities to review divisional responsibilities and alignment to sales campaigns, services portfolio roadmap and content improvement workshops.
  • Responsible for managing TSAs for new acquisitions that offered professional services capability and/or services portfolio.
  • Drove development, field input, testing, and initial roll out of a Global PDM bid teams.
  • Contributing author to EPM2 PDM Playbook focused on project methodology defining and refining the PDM Role.
  • Led Enterprise Program Management for EMCs highest Program Risk Exposure scores and highest revenue earning customers including Veterans Administration, US Navy/Marine Corp, Dept of Energy, Dept of Defense, and NASA with complex solutions and average deal services revenue value of $1 million plus.
  • Developed and billed myself as Senior Program Delivery Consultant acting as both Program Manager and Post Delivery Customer Advisor and would communicate successes, gaps and follow-on opportunities between client and appropriate sales teams.
  • Collaborated with Presales and Delivery Management to drive the deal velocity, integrity and completeness of running area projects, programs and solutions.
  • Involved in cross-functional leadership teams, software divisions and and/or third-party vendors, to continually develop and redefine critical program elements.
  • Expanded operations globally and hired Global Services Quote Center leadership in 60 operating countries.
  • Setup of low-cost resource centers Draper UT, Cairo Egypt and Bangalore India which reduced operational costs by nearly 40%.
  • Managed a large global team of 87 employees in support of over 12,000 custom service bids annually.
  • Custodian of service rates, contracts, agreements and sensitive account plans for EMC customers.
  • Created and authored the billable Federal Delivery Operations Center (FDOC) publication to standardize/centralize the collection, archival, and delivery of project artifacts for internal and external project delivery of professional services.
  • Channel Partner support for Custom Service vendor bids.

Senior Project Manager

SMARTRONIX
Quantico, VA
02.1999 - 04.2004
  • Communicated project plans and progress to key stakeholders and project contributors.
  • Maintained schedules to meet key milestones at every project phase.
  • Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
  • Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
  • Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
  • Led Enterprise Network integrations (Project NMCI) and responsible for directing the deployment of 88 domain server farms globally including NOC, SOC, and S/M/L Server Farms.
  • Project Manager/Installer for on-prem delivery of Iraq's first military and governmental networks at both Camp Victory and Coalition Palace Authority.
  • Responsible for delivery of mid-to-large sized Federal projects focused on delivery of Data Center hardware and software storage platforms.
  • Maintained project team resources; identified and allocated resources as necessary as well as awareness of industry trends, business conditions and internal processes and to ensure program deliverables are met.
  • Managed global technical teams to provide rapid response support and guidance with all delivered Agile and Waterfall programs from planning/initiation through delivery; conduct regular reviews with finance and technology teams, and customers to ensure the program objectives and milestones are on track.
  • Recommended techniques and practices that ensured goal achievement and influenced and managed continuous improvement of delivery process, practices, and initiatives as well as identifies areas of risk/opportunities and influences and implements continuous improvements.
  • Successfully designed and executed initiatives that contributed to long-term operational excellence, ensured key projects had clear milestones, success measures and operational plans.

Work Preference

Work Type

Full Time

Work Location

RemoteHybridOn-Site

Important To Me

Career advancementHealthcare benefitsWork from home optionPersonal development programsCompany Culture

Certification

  • PgMP - Program Management Professional
  • Scrum Master
  • ITIL
  • Lean Six Sigma

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MICHAEL RICEConsultant, Senior Program Manager