Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Michael "Ryan" Gorman

Durango,CO

Summary

SUMMARY

Experienced professional seeking a challenging role with opportunities for growth, where I can utilize my skills and expertise to contribute to a team or company. Quality focused store manager with a customer-focused approach and expertise in retail operations, sales, and team leadership. Proven ability to implement profitable strategies and achieve performance goals. Skilled at prioritizing tasks and effectively managing a team of store associates and assistant managers. Experienced real estate agent skilled in providing top-notch service and honest advice, enabling clients to make sound financial decisions. Proficient in contract negotiation, management, and prospecting. Experienced laborer with a diverse background in sod farming, hardware store operations, snow plowing, maintenance, construction, tire labor and delivery driving. Demonstrated commitment to hard work and efficiency. Skilled in multitasking and problem-solving.

Overview

25
25
years of professional experience
1
1
Certification

Work History

UPS Driver

UPS
Durango , CO
10.2024 - 04.2025
  • Determined optimal routes based on GPS application information and knowledge of local routes.
  • Reported delays and accidents to stations using telephones or two-way radios.
  • Loaded and unloaded vehicles at distribution center and delivery address.
  • Improved project completion time, multi-tasking operations on heavy equipment and trucks.
  • Inspected vehicles' condition, supplies and equipment before and after trips
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Kept accurate logs of all deliveries and trips.
  • Reported mechanical problems encountered with vehicles to dispatch.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.

Realtor

Colorado Property Group of RE/MAX Pinnacle
Durango , CO
04.2023 - 03.2024
  • Reviewed inspection reports prior to closing ensuring that all necessary repairs were completed.
  • Maintained accurate records of client interactions and transactions.
  • Maintained accurate records of all transactions from start to finish using specialized software programs.
  • Negotiated contracts between buyers and sellers to reach agreement on price and terms of sales.
  • Attended industry events such as conferences or seminars related to real estate topics.
  • Conducted open houses and showings of properties to prospective buyers.
  • Generated leads through networking activities, cold calling prospects, referrals.
  • Answered inquiries from potential buyers regarding features of property listings.
  • Developed marketing plans to promote properties for sale, including listing ads in newspapers and websites.
  • Advised clients on market trends and local real estate conditions, helping them make informed decisions.
  • Prepared documents such as purchase agreements, deeds, leases and other legal documents related to real estate transactions.
  • Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process.
  • Developed relationships with vendors who could provide services related to the purchase or sale of real estate.
  • Provided guidance and support throughout the entire purchasing process from initial search through closing.
  • Assisted clients in obtaining financing options such as mortgages or loans.
  • Monitored changes in local markets that could affect the value of listed properties.
  • Organized open houses and other events to promote properties for sale.
  • Responded promptly to customer inquiries via phone or email regarding available properties.
  • Collaborated with colleagues to develop strategies for attracting new clients.
  • Maintained current knowledge of laws governing real estate transactions in order comply with regulations.
  • Generated list of properties to meet specific client needs.
  • Scheduled home viewings with potential buyers.
  • Maintained current and accurate CRM database of prospective customers.
  • Expanded new business with implementation of networking and marketing strategies and generation of sales collateral.
  • Facilitated new property listing to increase inventory.
  • Promoted sales through advertising, open houses and Multiple Listing Services.
  • Managed real estate transactions from initiation to closing.
  • Communicated with inspectors, lenders and pest control companies to maintain purchase agreement terms.
  • Conferred with escrow companies, lenders and home inspectors to expedite transactions and home buying process.
  • Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
  • Executed marketing efforts via cold calling, postcard mailings and door knocking,
  • Represented buyers and sellers in major real estate transactions.
  • Accompanied buyers during property inspections.
  • Promoted properties via advertisements, open houses and multiple listing services.
  • Researched and determined competitive market price.
  • Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
  • Showed residential properties and explained features, value and benefits of available homes.
  • Increased personal revenue by completing multiple home and property sales.
  • Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders.
  • Developed and presented purchase offers to sellers for consideration.
  • Created professional sales presentations to effectively communicate product quality and market comparisons.
  • Advised clients on market conditions, prices, mortgages, and legal requirements.
  • Advised clients on market conditions, pricing and legal requirements for property transactions.
  • Provided client guidance regarding market conditions, mortgage options, and legal requirements.

Store Manager

Discount Tire Company
Durango , CO
06.2000 - 06.2022
  • Established customer service standards and monitored staff compliance.
  • Ensured compliance with safety regulations and company policies.
  • Managed daily banking activities such as deposits and withdrawals.
  • Maintained accurate records of employee performance reviews.
  • Resolved customer complaints in a timely manner.
  • Updated POS system with new products and promotional offers.
  • Planned special promotions or discounts based on market trends.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Implemented efficient systems for tracking stock movement.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Created weekly work schedules for store personnel.
  • Performed regular price checks to ensure competitive pricing.
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Assessed operational efficiency of the store's departments.
  • Developed relationships with suppliers to negotiate better prices.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Updated and maintained store signage and displays.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Delegated work to staff, setting priorities and goals.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Education

High School Diploma -

Douglas County High School
Castle Rock, CO
06-1999

Biology - Biology

Western State College
Gunnison, CO

Skills

  • Emergency response
  • Vehicle maintenance and repair
  • Hazardous materials handling
  • Excellent communication
  • Database management
  • Revenue generation
  • Problem-solving aptitude
  • GPS and route planning
  • Business management
  • Analytical thinking
  • Navigational systems and GPS
  • Continuous improvement
  • Multitasking capacity
  • Activity logging
  • Interpersonal communication
  • Interpersonal skills
  • Driving safety
  • Equipment operation
  • Adaptability
  • Heavy lifting
  • Driving in adverse conditions
  • Inclement weather driving
  • Commercial driving experience
  • Maintenance and repair
  • Schedule management
  • Problem-solving
  • Passenger guidance
  • Professionalism
  • Mechanical troubleshooting
  • Operating log management
  • Equipment monitoring
  • Organizational skills
  • Order picking and processing
  • Passenger and cargo transport
  • Emergency procedures
  • Customer service
  • Safety compliance
  • Time management
  • Problem solving
  • Communication skills
  • Attention to detail
  • Conflict resolution
  • Team collaboration
  • Self motivation
  • Staff development
  • Problem-solving abilities
  • Inventory management
  • Goal setting
  • Critical thinking
  • Customer rapport
  • Physical stamina
  • Accident reporting

Affiliations

  • Husband
  • Father
  • Fly Fishing
  • Snowboarding

Accomplishments

  • Multiple sales awards ranging from $250,000 to $1,000,000 in a month with Discount Tire Company.
  • Two presidents club awards with Discount Tire Comany.

Certification

  • Drivers License
  • Real Estate License
  • Current Medical Examiners Certificate (CDOT Physical)

Timeline

UPS Driver

UPS
10.2024 - 04.2025

Realtor

Colorado Property Group of RE/MAX Pinnacle
04.2023 - 03.2024

Store Manager

Discount Tire Company
06.2000 - 06.2022

High School Diploma -

Douglas County High School

Biology - Biology

Western State College

Similar Profiles

CREATE PROFILE
Michael "Ryan" Gorman