MICHAEL COOPER
Charlotte,NC
Summary
Customer service professional skilled in problem-solving and critical thinking. Enhances customer satisfaction through effective communication and organization. Manages billing inquiries and fosters teamwork for timely resolutions. Committed to delivering exceptional service and maintaining high standards.
Overview
6
6
years of professional experience
Work History
Deli/Produce Clerk
PUBLIX SUPERMARKET
Charlotte, USA
05.2024 - Current
- Engaged with customers, answered questions, offered recommendations, and provided samples to enhance customer experience.
- Slicing meats and cheeses, making sandwiches, preparing salads, and packaging prepared foods.
- Weighing, pricing, and packaging deli items, ensuring proper rotation and freshness.
- Maintained cleanliness, organization, and stock of counter, equipment, and display cases to ensure optimal presentation.
- Adhering to food safety standards and regulations, including proper storage and handling procedures.
- Monitored stock levels and replenished supplies to support availability and assist with ordering.
Customer Service Representative
CHARTER COMMUNICATIONS
Charlotte, USA
04.2022 - 05.2024
- Serve as the primary point of contact for customers regarding billing inquiries, including but not limited to billing discrepancies, payment arrangements, and account updates.
- Actively listen and empathize with customers to understand their concerns and resolve any issues effectively.
- Identify root causes of billing discrepancies and implement resolutions to enhance customer satisfaction.
- Understand Charter Communications billing processes and policies to clearly communicate solutions to customers.
- Document customer interactions and billing inquiries for accurate reference and effective tracking.
Warehouse Associate
AMAZON PRIME PRODUCTS
Charlotte, USA
08.2020 - 04.2022
- Use systems to scan, process, and count inventory.
- Packed and labeled merchandise for efficient loading and shipment to customers.
- Pack materials and items in designated crates and boxes and properly sealed and labeled crates.
- Examined packages and goods for damage, notifying vendors to ensure timely replacements.
- Identify and communicate barriers to completing assigned tasks.
- Rotated between various duties to support team operations.
Education
Some College (No Degree) - Education
Marshall University
Huntington, WVSkills
- Customer Service
- Customer engagement
- Inbound and Outbound Calling
- Call Center Operations
- Inventory Management
- Attention to detail
- Organization
- Time management
- Adaptability
- Problem solving
- Critical thinking
- Teamwork
Timeline
Deli/Produce Clerk
PUBLIX SUPERMARKET
05.2024 - Current
Customer Service Representative
CHARTER COMMUNICATIONS
04.2022 - 05.2024
Warehouse Associate
AMAZON PRIME PRODUCTS
08.2020 - 04.2022
Some College (No Degree) - Education
Marshall University