Michael S. Howard
Bainbridge,GA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Assistant Dog Groomer
The Animal House Grooming and Boarding
Bainbridge, GA
03.2019 - Current
- Provided customer service to clients by answering phone calls and scheduling appointments.
- Greeted customers, answered questions, and provided advice on pet care.
- Performed basic grooming services such as bathing, brushing, trimming nails, cleaning ears and teeth.
- Assisted head groomer with more complicated tasks such as clipping or scissoring pets' coats.
- Cleaned up messes made by pets during grooming sessions using appropriate methods.
- Adhered to safety protocols while handling animals during grooming sessions.
- Followed company policies related to safety and animal care standards at all times.
- Maintained cleanliness and order of the grooming facility.
- Communicated with other staff members regarding any issues that may arise with customers or their pets.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Played with dogs and cats to maintain socialization and reduce stress.
- Maintained clean and orderly play yards, kennels and cages.
Receptionist
RiverChase Health and Rehabilitation Center
Quincy , FL
01.2018 - 06.2018
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Updated daily log book with information about visitors entering the premises.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Casier/Food Server
Boyd's Bar-Be-Que
Bainbridge, GA
06.2017 - 01.2018
- Greeted guests in a friendly and welcoming manner.
- Informed customers of daily specials and menu changes.
- Took orders from customers accurately and delivered to kitchen staff promptly.
- Brought food and beverages to the table in a timely manner.
- Checked on customers during their meal to ensure they were satisfied with their dining experience.
- Followed proper cash handling procedures when accepting payments from customers.
- Assisted other team members with side work tasks such as restocking condiments and refilling water glasses.
- Communicated effectively with kitchen staff regarding order details, special requests, allergies.
- Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
- Replenished supplies such as napkins, utensils, sauces. throughout shift as needed.
- Provided exceptional service to high volume of daily customers.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Education
High School Diploma -
Bainbridge High School
Bainbridge, GA05-2017
Skills
- Appointment Scheduling
- Customer Service
- Social Media Promotion
- Time management abilities
- Organizational Skills
- Relationship Building
- Critical Thinking
- Reliability
- Active Listening
- Problem-solving abilities
- Time Management
- Microsoft Office
- Multitasking
- Continuous Improvement
- Excellent Communication
Timeline
Assistant Dog Groomer
The Animal House Grooming and Boarding
03.2019 - Current
Receptionist
RiverChase Health and Rehabilitation Center
01.2018 - 06.2018
Casier/Food Server
Boyd's Bar-Be-Que
06.2017 - 01.2018
High School Diploma -
Bainbridge High School
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