Michael S. Mattox
Senior Information Technology Site Leader
Clearwater,Florida
Summary
To apply education, experience in Information Technology, customer service and management skills in an environment that will expand experience in the field. Hardworking Site Supervisor knowledgeable about Technology / Aerospace operations. Versed in project, team and inventory management. Streamlines workflow and optimizes processes for maximum productivity. Experienced leader proficient in managing technology operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams. Reliable employee seeking a Technology position. Offering excellent communication and good judgment.
Overview
15
15
years of professional experience
Work History
Information Technology Site Leader
Honeywell Aerospace Global Headquarters
Clearwater, FL
05.2022 - Current
- Maintained records and logs of work performed and materials and equipment used.
- Verified completed projects met approved time, quality and cost estimates.
- Created weekly and monthly reports and presentations for management team.
- Communicated daily with vendors to keep project fully operational.
- Supervised contractor work processes and adherence to project schedule.
- Delegated assignments based on plans, project needs and knowledge of individual team members.
- Interviewed, hired and trained new workers.
- Scheduled vendor and service companies for various types of operations.
- Oversaw employee attendance record, handled payroll and ordered new materials for sites.
- Resolved issues between employees and customers using company policies.
Client Field Technical Services Site Leadership Sr. Associate
Dell, Honeywell, Clearwater
, Florida
09.2016 - 05.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Communicated professionally with colleagues, freelancers and clients.
- Managed timely and effective replacement of damaged or missing products.
- Trained staff on operating procedures and company services.
Pharmacy Manager/Desktop Manager
Prime Rx. Pharmacy, Florida
09.2011 - 09.2016
- Manager for company’s three locations and support 25 plus workstations; manage Active directory; provide remote support for two satellite locations; manage private IP Infrastructure; Familiar with Micro Merchant Electronic Medical records Software
- And Pyxis med stations.
- Supervised team of 4 pharmacy technicians.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Developed policies and procedures for effective pharmacy management.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
Geek Squad Computer Counter Ops Supervisor
Best Buy
St. Petersburg, Florida
07.2007 - 05.2011
- Responsible for customer satisfaction which include but not limited to phone based computer and network troubleshooting
- I was required to make employee schedules to keep us at or under budget while maintaining solid staffing during peak hours
- I was also responsible for team development and education for troubleshooting latest and greatest in electronics
- During my adventure at Best Buy I was awarded several awards but the one that stands out the most was the Chairman Brad Anderson Legacy award.
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Education
Bachelor of Science - Business Management, Information Technology
DeVry University
05.2018
Bachelor of Science Degree - Information Systems and Cyber Security
ITT Technical Institute
12.2016
Associate of Science Degree - Network Systems Administration
ITT Technical Institute
03.2015
Skills
- Corrective Actions
- Windows OS
- Customer Service
- Proficient in Microsoft Office
- Ticket management Systems Remedy & ServiceNow
- Cyber Security
- Cloud Computing
- Networking
- IT Service Management
- Remote Desktop Support
- Communication
- Organization
- Fluent with Multiline Telephones
- TCP/IP Protocols
- Leadership
- Entry level programming
- IT Troubleshooting
- Time Management
- Creativity
- Curiosity
- Procedure Planning
- Site Surveys
- Security Awareness
- Maintaining Clean Work Areas
- Work Site Preparation
- Site Visits
- Special Projects
- Group Sessions
- Customer Experience
- Production Optimization
- Leadership
- Project Specifications
- Video Conferencing
- Technical Documentation
- Best Practices and Standards
- Company Safety Policies
- Student Engagement
- Site Visits
- Special Projects
- Group Sessions
- Customer Experience
- Production Optimization
- Ability to Be a Leader
- Project Specifications
- Video Conferencing
- Technical Documentation
- Best Practices and Standards
- Company Safety Policies
- Student Engagement
- Site Visits
- Special Projects
- Group Sessions
- Customer Experience
- Production Optimization
- Ability to Be a Leader
- Project Specifications
- Video Conferencing
- Technical Documentation
- Best Practices and Standards
- Company Safety Policies
- Student Engagement
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 648 staff members.
- Resolved product issue through consumer testing.
- Participated in various incentive programs and contests designed to support achievement of production goals.
Affiliations
National Society of technology and success
National Society of Success and Leadership
Timeline
Information Technology Site Leader
Honeywell Aerospace Global Headquarters
05.2022 - Current
Client Field Technical Services Site Leadership Sr. Associate
Dell, Honeywell, Clearwater
09.2016 - 05.2022
Pharmacy Manager/Desktop Manager
Prime Rx. Pharmacy, Florida
09.2011 - 09.2016
Geek Squad Computer Counter Ops Supervisor
Best Buy
07.2007 - 05.2011
Bachelor of Science - Business Management, Information Technology
DeVry University
Bachelor of Science Degree - Information Systems and Cyber Security
ITT Technical Institute
Associate of Science Degree - Network Systems Administration
ITT Technical Institute
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