Michael May

Exhibited high energy and professionalism when dealing with clients and staff.

• Handled customer inquiries and suggestions courteously and professionally.
• Maintained up-to-date knowledge of product and service changes.
• Sought ways to improve processes and services provided.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Cross-trained and backed up other customer service managers.
• Trained staff on operating procedures and company services.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Trained new personnel regarding company operations, policies and services.
• Processed customer service orders promptly to increase customer satisfaction.
• Educated customers about billing, payment processing and support policies and procedures.
• Met customer call guidelines for service levels, handle time and productivity.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Responded proactively and positively to rapid change.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.

• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
• Conducted regular patrols of key areas to spot and control security concerns.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Conducted training sessions for new security personnel to facilitate compliance with security protocols.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Updated shift logs and produced daily reports to document security activities and specific incidents.
• Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
• Investigated suspicious activities and persons to maintain security of premises.
• Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Issued access cards to authorized personnel to monitor access points.
• Checked and verified photo identification prior to granting facility access.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
• Responded quickly to emergency situations to assess and deflect issues.
• Reported suspicious activities and persons to law enforcement.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Examined doors, windows and gates to verify security.
• Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
• Monitored CCTV cameras and alarm systems for security breaches.
• Screened individuals and prevented passage of prohibited articles into restricted areas.
• Regulated vehicle and pedestrian traffic onto building grounds.

• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Reached out to customers after completed sales to suggest additional service or product purchases.
• Trained staff on operating procedures and company services.
• Promoted available products and services to customers during service, account management, and order calls.
• Help customer create their own personalized cards online. (wedding, birthdays. holidays)

• Upheld high standards of professionalism and discretion when working with high-value clients.
• Loaded and secured items in trucks to avoid damage to parcels during delivery.
• Minimized liability by consistently following road rules when driving.
• Drove safely in various weather and road conditions to avoid accidents.
• Delivered goods and products to customer on time and in excellent condition.
• Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
• Cleaned vehicle regularly to maintain professional appearance.
• Resolved problems, improved operations and provided exceptional service.
• Cultivated interpersonal skills by building positive relationships with others.
• Organized and detail-oriented with strong work ethic.