MICHAEL MERIDA DIAZ
Silver Spring,MD
Summary
Bilingual management professional with over ten years of experience in customer service. Proven expertise in team leadership, customer issue resolution, and data management for customer accounts. Achieved significant sales growth and enhanced customer satisfaction through effective communication and relationship-building. Committed to continuous learning and adapting to diverse workplace environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Maximus
El Paso, TX
06.2024 - 07.2025
- Resolved customer complaints using problem-solving skills and communication techniques.
- Documented customer interactions in the company database accurately.
- Assisted clients in understanding benefits and responsibilities under Medicaid guidelines.
- Maintained an up-to-date understanding of federal and state laws governing Medicaid services.
Key Manager
Outback Steakhouse
El Paso, TX
07.2019 - 06.2024
- Resolved customer complaints promptly and professionally.
- Oversaw inventory management and ordering processes for supplies.
- Managed daily operations of the store, ensuring smooth and efficient functioning.
- Fostered relationships with new and existing customers through excellent customer service skills.
- Performed daily opening and closing duties including counting money in the till, reconciling sales reports and preparing bank deposits.
Bartender
Buffalo Wild Wings
Hicksville, NY
06.2014 - 06.2019
- Engaged with guests to provide excellent customer service.
- Collaborated with kitchen staff for timely service delivery.
- Handled cash transactions and processed payments accurately.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Education
HIGH SCHOOL DIPLOMA -
Westbury High School
Old Westbury06.2014
Skills
- Customer Service
- Staff Development
- Problem Solving
- Money Handling
- Communication
- Leadership
- Sales
- Marketing
- Data Entry
References
- Griselda Sanchez, Outback Steakhouse, griselda.sanchez1515@gmail.com, (915) 777-0233
- Alexia Lopez,, Maximus, alexialopez4470@gmail.com, (915) 352-7383
Volunteer Experience
Pet Care Volunteer, Humane Society, El Paso, TX, Assisted in training and socializing animals to prepare them for adoption, Maintained a clean and safe environment for all animals under my supervision
Certification
- Pet Grooming
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Customer Care Representative
Maximus
06.2024 - 07.2025
Key Manager
Outback Steakhouse
07.2019 - 06.2024
Bartender
Buffalo Wild Wings
06.2014 - 06.2019
HIGH SCHOOL DIPLOMA -
Westbury High School
Similar Profiles
Nicole JuradoNicole Jurado
Bilingual Customer Service Representative at MaximusBilingual Customer Service Representative at Maximus
Keona RichardsonKeona Richardson
Human Resources Manager at MaximusHuman Resources Manager at Maximus
Lamondre HowardLamondre Howard
Customer Service Representive at MaximusCustomer Service Representive at Maximus
Jillian BethellJillian Bethell
Quality Analyst at MaximusQuality Analyst at Maximus
Alvin BeltranAlvin Beltran
Personal Banker at PNC BankPersonal Banker at PNC Bank