Summary
Overview
Work History
Education
Skills
Timeline
Generic

MICHAEL SAGUN

Summary

Experienced Lead Tow Truck Operator adept at working quickly and safely to complete voluntary and involuntary tows. Certified in towing for running and non-running Tesla vehicles. Superior record of towing cars, vans and trucks of all sizes using different hauling vehicles. Good customer service, communication and prioritization skills. Excellent history of maintaining efficient schedules and operating with zero incidents. Knowledgeable about roadside assistance procedures and experienced in working with law enforcement professionals. Seeking a full time position to enhance further knowledge in Tesla company manufacturing and operations of Tesla vehicles.

Overview

17
17
years of professional experience

Work History

Tow Truck Driver

BARCELOS TOWING SERVICE
02.2019 - Current
  • Secured vehicle or motorcycle to tow truck and checked all attachments for safe operation.
  • Answered roadside assistance calls for local or long distance tows and other vehicle support.
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained telephone and radio contact with supervisor to receive delivery instructions.
  • Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Specialized with vehicle lockouts, roll overs, fuel delivery, and tire changes.
  • Specialized in properly towing Tesla vehicles running or non-running including jump start/wake up servicing.

Tow Truck Driver

Bracco's Towing & Transport
03.2015 - 02.2019
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Answered roadside assistance calls for tows and other vehicle support.
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Delivered exceptional tow truck service across region and liaised with local authorities.
  • Maintained telephone and radio contact with supervisor to receive delivery instructions.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Inspected load security and checked for damages.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Specialized in high risk safety vehicle accidents resulting in ditches or off road turn outs.

Pick Up and Delivery Driver Handler

HOPE SERVICES
01.2007 - 01.2015
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured donated household items to prevent damage during transport.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Read maps, followed oral, and written instructions and used GPS technology to avoid time pick up delays.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Followed proper lifting techniques of heavy house hold items to avoid work injuries.

Education

Certificate - Tow Service: Running To Non-running Tesla Vehicles

Triple AAA
San Jose, CA
2015

Certificate - Auto/Truck/Motorcycle Flatbed Towing With Lockouts

Triple AAA
San Jose, CA
2015

Skills

  • Manage Vehicle Loads
  • Weight Limits
  • Emergency Roadside Repairs
  • Adaptability and Flexibility
  • Safety Management
  • Lockout Remedies
  • Follow Safety Procedures
  • Flatbed Truck Expertise
  • GPS Mapping
  • Maintain Regulatory Compliance
  • Flatbed Trailers
  • Vehicle Lockdown
  • AAA Expertise
  • Hydraulic and Manual Lifts
  • Roadside Assistance

Timeline

Tow Truck Driver

BARCELOS TOWING SERVICE
02.2019 - Current

Tow Truck Driver

Bracco's Towing & Transport
03.2015 - 02.2019

Pick Up and Delivery Driver Handler

HOPE SERVICES
01.2007 - 01.2015

Certificate - Tow Service: Running To Non-running Tesla Vehicles

Triple AAA

Certificate - Auto/Truck/Motorcycle Flatbed Towing With Lockouts

Triple AAA

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MICHAEL SAGUN