Michael Shane O'neil
El Cajon,CA
Summary
Offering years of leadership experience overseeing functional teams. Exceptional communication skills, active listener, and conflict resolution. Strong technical aptitude and ability to analyze situations, diagnostics, and find effective solutions. Well-versed in equipment troubleshooting and repair, with a strong focus on safety, quality, and efficiency. Maintained detailed records of service tickets using case management. Procured and maintained price lists for various vendors and partnered suppliers to support cost-effective purchasing and expense control. Managed the work order process, including the generation and management of invoices. Trained sales staff to improve their skills in customer satisfaction and brand promotion. Possess deep knowledge of engineering and mechanical concepts. Very strong time management and organizational skills to increase output and maximize resources. Trained onboarding hires and continued cross training current staff to a more efficient cross functional team. Committed to promoting a safe working environment by reducing risks, enforcing workplace safety training and compliance. Developed and deployed maintenance control plans to direct execution of planned preventative maintenance activities. OSHA-ANSI Safety regulations and compliance. Assessed staff work performance, provided ongoing feedback, completed formal employee performance reviews, and developed and executed corrective action plans. Team goal setting utilizing the SMART goal model, key driver of accountability, org growth and success. Aligned efforts with business strategic objectives. Managed inventory of materials, parts, finished product, repair and maintenance portion for branch’s P&L
Overview
31
31
years of professional experience
1
1
Certification
Work History
Service Manager
United Rentals
01.2001 - 04.2024
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Negotiated with vendors to secure best prices for parts and supplies.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Shop Foreman
United Rentals
03.2018 - 01.2019
- Used hand and power tools, equipment, and instruments accurately.
- Oversaw maintenance and repair of shop equipment.
- Trained and coached employees to improve performance and skills.
- Verified safe and proper operation of wide range of power tools, equipment and instruments.
- Directed daily operations of team of 12 technicians and shop professionals.
- Conducted thorough inspections of completed work, ensuring all projects met or exceeded company and client expectations before final delivery.
- Increased shop efficiency by implementing streamlined processes and organizing work areas.
- Managed materials inside shop and at job locations.
- Coordinated with other departments to ensure timely completion of projects and smooth communication between teams.
- Maintained open lines of communication with upper management regarding shop updates, challenges faced, and potential opportunities for growth or improvement.
- Reduced machine downtime by performing regular maintenance checks and addressing issues promptly.
- Addressed customer concerns in a timely manner, upholding the company''s reputation for excellent customer service.
- Supervised all aspects of project completion from initial planning stages through final execution, meeting or exceeding client expectations consistently.
- Ensured high-quality workmanship by closely monitoring team performance and providing constructive feedback.
- Safeguarded workplace safety through strict adherence to safety protocols and conducting regular training sessions for staff.
- Developed custom solutions for unique customer requirements, resulting in increased client satisfaction levels.
- Collaborated with vendors when procuring materials or equipment necessary for successful project completion within budget constraints while adhering to quality standards.
2nd Class Petty Officer
US Coast Guard
04.1993 - 10.2000
- Maintained strict security protocols while handling classified information, mitigating the risk of unauthorized access or disclosure.
- Increased operational readiness by conducting thorough training exercises and performance evaluations for junior personnel.
- Upheld the highest standards of professionalism while serving as a representative of the United States Navy both domestically and abroad.
- Spearheaded safety initiatives, resulting in a significant reduction of workplace accidents and injuries.
Education
High School Diploma -
El Capitan High School
Lakeside, CASkills
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Critical Thinking
- Reliable and Responsible
- Positive Attitude
- Employee Training and Development
- Conflict Resolution
- Goal-Oriented
- Workflow Management
- Team Collaboration and Leadership
- Quality Assurance
- Workplace Safety
Accomplishments
2023 United Rentals lead start- 1 week branch level leadership training
2020 United Rentals P&L training- training on all aspects of P&L
2019 United Rentals service leader 2- 1 week Service Manager training
Certification
2023 United Rentals lead start- 1 week branch level leadership training
2020 United Rentals P&L training- training on all aspects of P&L
2019 United Rentals service leader 2- 1 week Service Manager training
2018 United Rentals Service leader 1- 1 week shop foreman training
JLG, Genie, Skyjack, Komatsu, Cummins, CAT Engine, Diesel laptop, Case, Skytrak, Bomag
John Deere, Atlas Copco
Additional Information
References
Lisa Alderete lalderete@geneseesci.com #619.647.6665
Director of Customer Success
Genesee Scientific
Albert Arrington #619.206.9878
Branch Manager
United Rentals
Timeline
Shop Foreman
United Rentals
03.2018 - 01.2019
Service Manager
United Rentals
01.2001 - 04.2024
2nd Class Petty Officer
US Coast Guard
04.1993 - 10.2000
High School Diploma -
El Capitan High School
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