Michael Shane Worten
Lake Butler,Florida
Summary
Senior Account Manager with UFP Industries, skilled in cultivating customer relationships and driving revenue growth. Proven track record in account management and strategic planning, enhancing client satisfaction and retention. Adept at negotiating contracts and implementing initiatives that optimize profitability while fostering trust and loyalty among clients.
Overview
33
33
years of professional experience
Work History
Senior Account Manager
UFP Industries
01.2015 - Current
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Managed project timelines and deliverables, ensuring alignment with client expectations.
- Analyzed market trends and competitor strategies to inform account planning initiatives.
- Implemented strategic account reviews, identifying opportunities for growth and improvement.
- Negotiated contracts and pricing agreements, optimizing profitability while maintaining client trust.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Built diverse and consistent sales portfolio.
- Maintained current knowledge of evolving changes in marketplace.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
Account Manager
Great Southern Wood Preserving Inc.
01.2011 - 01.2015
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Coordinated cross-functional teams to ensure timely delivery of products and services to clients.
- Analyzed market trends and customer feedback to inform strategic account planning initiatives.
- Executed contract negotiations, securing favorable terms for both clients and the company.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Set and achieved company defined sales goals.
- Developed, maintained and utilized diverse client base.
Dispatch Supervisor
Davis Express
02.2010 - 01.2011
- Supervised daily dispatch operations, ensuring timely delivery and adherence to safety standards.
- Coordinated communication between drivers and warehouse staff to optimize load assignments and routes.
- Developed training programs for new dispatchers, enhancing team efficiency and performance consistency.
- Implemented process improvements that reduced delays in freight handling and increased overall productivity.
- Supervised team of 7 employees and provided training focused on maximizing overall performance.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Directed dispatching, routing, and tracking of 120 fleet vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Tracked and monitored vehicle performance and maintenance.
- Received new orders, prepared documentation, and assigned personnel.
Estimator
CDM Contracting
01.2009 - 01.2010
- Analyzed project specifications and prepared accurate cost estimates for construction projects.
- Collaborated with project managers to assess material requirements and labor costs.
- Reviewed design documents and identified potential cost-saving opportunities during project planning.
- Developed comprehensive bid proposals, ensuring alignment with client expectations and industry standards.
- Implemented process improvements that enhanced efficiency in estimate preparation and review cycles.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Prepared material orders to complete projects on time and within budget.
- Presented comprehensive bid proposals to clients, showcasing a clear understanding of their requirements and expectations.
- Analyzed designs and performed accurate cost analysis.
- Increased project accuracy by diligently reviewing specifications, drawings, and other documentation.
Turnkey Supervisor/ Sales
Universal Forest Products
03.2006 - 01.2009
- Oversaw daily operations, ensuring adherence to safety protocols and quality standards.
- Collaborated with project managers to evaluate design changes and their impact on project budgets.
- Analyzed blueprints and specifications to extract material requirements and labor costs effectively.
- Collaborated effectively with project teams to ensure smooth transitions from estimating to construction phases.
- Ensured compliance with all relevant building codes and regulations while preparing cost estimates.
- Analyzed buildings to prepare estimates for Single and Multifamily work.
- Determined budgets for prospective projects to plan for future expenditures and utilize resources wisely.
- Streamlined workflows, enhancing productivity and operational efficiency across the department.
- Implemented process improvements that reduced turnaround times and increased output consistency.
- Developed comprehensive cost estimates for large-scale construction projects, ensuring accuracy and compliance with specifications.
- Went to sales as the housing market declined.
- Designed roof and floor trusses
- Sold multifamily and single family roof, floor and lumber packages along with doors, windows and trim.
Store Manager
84 Lumber
08.2002 - 02.2006
- Directed daily operations, ensuring optimal store performance and customer satisfaction.
- Developed and implemented training programs for staff, enhancing service quality and efficiency.
- Analyzed sales data to identify trends, leading to targeted merchandising strategies.
- Managed inventory levels, optimizing stock turnover and reducing shrinkage.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Would take the "trouble" stores that were loosing money and turn them around through inventory, personnel and sales changes.
Lumber Grader
Gilman Building Products
08.1992 - 08.2002
- Evaluated lumber quality using grading standards to ensure compliance with industry specifications.
- Operated grading machinery and tools to enhance workflow efficiency and product accuracy.
- Trained new employees on grading techniques and safety protocols, fostering a culture of learning.
- Inspected finished products for defects, ensuring high-quality output and adherence to customer requirements.
- Was Supervisors backup when on vacation or off work.
Education
Associate of Science - Business Administration And Management
Lake City Community College
Lake City, FL05-1992
High School Diploma -
Johnstown Christian School
Lake Butler FL05-1990
Skills
- Customer relations
- Goals and performance
- Revenue generation
- Cold calling
- Account growth
- Revenue growth
- Goal oriented
- Account management
- Customer relationships
Accomplishments
Senior Account Manager
CEO Club member
Timeline
Senior Account Manager
UFP Industries
01.2015 - Current
Account Manager
Great Southern Wood Preserving Inc.
01.2011 - 01.2015
Dispatch Supervisor
Davis Express
02.2010 - 01.2011
Estimator
CDM Contracting
01.2009 - 01.2010
Turnkey Supervisor/ Sales
Universal Forest Products
03.2006 - 01.2009
Store Manager
84 Lumber
08.2002 - 02.2006
Lumber Grader
Gilman Building Products
08.1992 - 08.2002
Associate of Science - Business Administration And Management
Lake City Community College
High School Diploma -
Johnstown Christian School
Similar Profiles
Joelie HaveyJoelie Havey
Sales Trainee at UFP IndustriesSales Trainee at UFP Industries
Jessica MaldonadoJessica Maldonado
Office Administrator at UFP IndustriesOffice Administrator at UFP Industries
John W ManryJohn W Manry
Forklift Operator at UFP IndustriesForklift Operator at UFP Industries
Christen PearceChristen Pearce
Registered Nurse at Concierge Home CareRegistered Nurse at Concierge Home Care
Lana SappLana Sapp
CNA at Hopper ConsultingCNA at Hopper Consulting