Michael Sims
Hot Springs,AR
Summary
Knowledgeable employee experienced in fulfilling animal health requirements. Skilled handler with absolute comfort controlling and calming animals. History of delivering exceptional care to animals in various settings. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
12
12
years of professional experience
Work History
Animal Care Specialist
Active Duty Army
02.2019 - Current
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Administered medications to animals in treatment and documented changes in condition.
- Kept animals clean and free of contaminants to promote optimal health.
- Documented observations of animal behavior and physical condition to track health and progress.
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Monitored animals for behavioral problems and signs of health issues.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
- Reset procedure rooms between appointments and disinfected equipment.
Sales Associate
Kays Jewelers
10.2017 - 02.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
ER Registrar
CHI St. Vincent
09.2017 - 02.2019
- Processed insurance approval forms for scheduled procedures and office visits.
- Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
- Utilized audits and controls to accurately manage cash.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Registered and verified patient records before triage with most up-to-date information.
- Processed medical insurance claims and payments.
- Conducted patient intake interviews, recording and documenting relevant information.
Manager
Hog Wild Events
04.2012 - 02.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Instore Retail/Merchandise Associate
PLMarketing
10.2015 - 04.2018
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Delivery Driver
Papa John's
11.2016 - 01.2018
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Education
No Degree - Biology
National Park College
Hot Springs, ARNo Degree - Interdisciplinary Studies
University of Arkansas, Fayetteville
Fayetteville, AR05.2024
High School Diploma -
Cutter-Morning Star High School
Hot Springs, AR05.2013
Skills
- Medication Administration
- Test Sample Collection
- Pet Handling
- Vaccine Administration
- Surgery Preparation
- Animal Care
- Animal Examinations
- Critical Thinking
- Decision-Making
- Marketing
- Strategic Planning
- Operations Management
- Insurance Verification
- Medical Billing
- Medical Coding
- Data Entry
- Electronic Recordkeeping
- Medical Terminology
- Product Sales
- Client Account Management
- Sales Development
Timeline
Animal Care Specialist
Active Duty Army
02.2019 - Current
Sales Associate
Kays Jewelers
10.2017 - 02.2019
ER Registrar
CHI St. Vincent
09.2017 - 02.2019
Delivery Driver
Papa John's
11.2016 - 01.2018
Instore Retail/Merchandise Associate
PLMarketing
10.2015 - 04.2018
Manager
Hog Wild Events
04.2012 - 02.2019
No Degree - Biology
National Park College
No Degree - Interdisciplinary Studies
University of Arkansas, Fayetteville
High School Diploma -
Cutter-Morning Star High School
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