Michael Sobers
1624 Churchill Rd, Harrisburg,PA
Summary
A reliable leader with extensive experience in emergency management and team collaboration, notably at the Dauphin County Department of Public Safety. Excelled in enhancing response times and interdepartmental communication, showcasing critical decision-making and interpersonal skills.
Driven Dispatcher/Telecommunicator with a strong background in 911 communications management, overseeing critical emergency response operations. Successfully improved call handling procedures and implemented training programs for new dispatchers, demonstrating leadership in high-stress environments and excellent problem-solving skills.
Experienced with emergency dispatch systems, ensuring rapid and accurate response to critical situations. Utilizes strong leadership to manage team of dispatchers, maintaining high levels of performance and morale. Track record of implementing process improvements and fostering a collaborative work environment.
Professional in emergency communications with a strong focus on team collaboration and achieving results. Adept at managing high-pressure situations and ensuring seamless communication flow. Known for flexibility in adapting to changing needs and providing reliable support. Skilled in crisis management, leadership, and efficient problem-solving.
Successful at keeping callers calm and gathering the required information to support police and other first responder actions. Reads maps, understands tracking information, and provides timely updates to field personnel.
Committed professional with a solid history of accomplishment in helping people handle emotionally charged, life-threatening, and dangerous situations. Knowledgeable about dispatch procedures and policies.
Dedicated 911 Dispatcher offering 34 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in Police, Fire and Ambulance call-taking and dispatching, with
Certifications in EMD, EPD, EFD, various APCO Certifications, and various National Academy Certifications.
Overview
38
38
years of professional experience
1
1
Certification
Work History
911 Communications Supervisor (Retired)
Dauphin County Department of Public Safety
03.1991 - 11.2024
- Supervised a Platoon of 12 or more individuals per shift, ensuring smooth day-to-day operations.
- Enhanced response times by streamlining call-taking procedures and prioritizing emergencies.
- Improved interdepartmental communication by collaborating with police, fire, and EMS departments on joint initiatives.
- Initiated and coordinated County disaster operations and resource allocation during large-scale events or disasters, ensuring efficient utilization of available assets.
- Maintained up-to-date knowledge of industry best practices by regularly attending conferences, workshops, and training sessions.
- Ensured timely resolution of technical issues by coordinating with IT support staff on hardware and software maintenance.
- Conducted ongoing quality assurance reviews to identify areas of improvement in call handling protocols.
- Boosted team morale through regular performance evaluations and constructive feedback sessions.
- Oversaw scheduling and staffing needs for a 24/7 operation, optimizing coverage during peak hours.
- Reviewed and resolved complaints received by the center.
- Provided support and resources to field outlets.
- Fostered an environment emphasizing teamwork, cooperation, and employee service delivery excellence.
- Developed and maintained policies and procedures to ensure compliance with regulatory standards.
- Assisted callers in emergencies with appropriate information and support.
- Relayed the latest information to first responders via electronic means, telephone calls, and radio responses.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Routed calls to police, fire, and ambulance services to meet individual call needs.
- Received public emergency and non-emergency calls and supervised response prioritization to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Interacted with general public, government and public agencies, and field providers.
Captain - Volunteer Firefighter (Lifetime Member)
Paxtang Fire Department
01.1987 - 01.2002
- Performed routine inspections of firefighting equipment by ensuring all tools and gear met safety standards.
- Participated in community outreach programs by educating residents on fire safety and prevention techniques.
- Responded to emergency calls by assessing fire situations and executing appropriate strategies.
- Trained new volunteers on firefighting protocols and equipment usage, enhancing overall team readiness.
- Enhanced teamwork among the crew by participating in regular training sessions, drills, and exercises.
- Collaborated closely with fellow firefighters to ensure smooth communication and coordination during emergencies.
- Assisted in reducing property damage during fires with strategic placement of ladders, hoses, and other firefighting equipment.
- Supported strong relationships between the fire department and neighboring agencies through collaborative efforts during multi-unit training simulations.
- Served as a role model to aspiring firefighters through mentorship, training support, and sharing of professional experiences.
- Expedited emergency response times by maintaining accurate knowledge of local streets, roads, and landmarks.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Trained new firefighters to comply with safety protocols and equipment usage.
- Assisted with regular maintenance of firefighting equipment.
- Inspected apparatus, equipment, grounds, and stations for proper order and condition.
- Operated hoses, pumps, ladders and other firefighting equipment.
- Laid and connected hoses, held nozzles and directed water streams as part of fire suppression activities at active scenes.
- Conducted fire drills and trained new recruits in use of firefighting equipment.
Education
High School Diploma -
Central Dauphin East
Harrisburg, PASkills
- 911 system information databases
- Emergency medical dispatch (EMD)
- Radio communications
- Geographic information systems/Computer-aided dispatching
- NCIC/CLEAN/JNET databases
- Public safety telecommunicator (PST)
- Radio frequency monitoring
- Dispatch coordination/protocols
- CPR and first aid
- Call center operations
- Police and fire procedures
- Emergency response procedures
- Basic life support
- Incident management
- Call management/call routing
- Critical Decision-making
- Teamwork and collaboration
- Problem-solving abilities
- Time management
- Prioritizing situations
- Attention to detail
- Call prioritization
- Listening skills
- Dependable and responsible
- Multitasking Abilities
- Reliability/Flexibility
- Excellent and Effective communication
- Critical thinking
- Organizational skills
- Team leadership
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Situational awareness
- Relationship building
- Providing clear directions
- Confidentiality understanding
- Task prioritization
- First aid knowledge
- Self-motivation
- Medical terminology
- Coaching and mentoring
- Interpersonal skills
- Safety protocols
- Analytical thinking
- Conflict resolution
- Professionalism
- Interpersonal communication
- Documentation and reporting
- Time management abilities
- Adaptability
- Criminal justice knowledge
- Data systems operation
- Technical understanding
- Telephone etiquette
- Emergency protocols/coordination
- Problem-solving aptitude
- Stress management
Certification
- CPR/AED Certification
- PA Driver's License
- Numerous APCO
- Numerous NAED
Timeline
911 Communications Supervisor (Retired)
Dauphin County Department of Public Safety
03.1991 - 11.2024
Captain - Volunteer Firefighter (Lifetime Member)
Paxtang Fire Department
01.1987 - 01.2002
- CPR/AED Certification
- PA Driver's License
- Numerous APCO
- Numerous NAED
High School Diploma -
Central Dauphin East
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