Michael Spohn
General Manager
Monaca,PA
Skills
- Cost Reduction
- Performance Analysis
- Capital Spending
- Project scope
- Administrative Management
- Business Administration
- Staff Training and Development
- Employee Relations
- Effective leader
- Needs Assessment
- Deadline-oriented
- Employee Scheduling
- Budget Development
- Skilled negotiator
- Operations Management
- Business Management
- Data review
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Accomplishments
I took an average Honda store from being in the middle of the pack to becoming a TOP 5 store in monthly retail sales. Our average gross profit was raised to over $3000 per unit with new and pre-owned vehicles. I set a company record in 2023 for net profits of 3.1 million dollars by following my methods of sales techniques learned when I got into car sales in 1995.
Work History
General Manager
Moon Township Honda
03.2021 - 12.2024
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
- Directed daily operations to enhance customer satisfaction and streamline service processes.
- Implemented strategic marketing initiatives to increase dealership visibility and attract new clientele.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Negotiated vendor contracts to secure favorable terms, enhancing operational efficiency and reducing supply costs.
- Analyzed market trends to inform inventory decisions, optimizing stock levels for customer demand response.
- Established performance metrics to evaluate employee productivity and service quality, driving continuous improvement efforts.
General Manager
Moon Township Mazda Hyundai
08.2014 - 03.2021
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Effectively handled the General Manager position for a Multi line franchise out of a single store.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Trained new employees on proper protocols and customer service standards.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
Sales Manager
Moon Township Mazda Hyundai
12.2007 - 08.2014
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Implemented systems and procedures to increase sales.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Led sales team to exceed quarterly targets through strategic planning and relationship building.
- Developed training programs for new sales staff, enhancing product knowledge and customer engagement skills.
Education
High School Diploma -
06.1987
Certification
Licensed in the State of Pennsylvania to be able to sell vehicles since 1995.
References
References available upon request.
Overview
17
17
years of professional experience
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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