Michael Steven Miller
Louisville,KY
Summary
Highly motivated professional with more than 15 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
16
16
years of professional experience
Work History
Owner
NurseStaffing-KY
Louisville, KY
10.2012 - Current
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Created marketing campaigns to attract new customers.
- Negotiated contracts with vendors and suppliers.
- Oversaw budgeting and financial management.
- Analyzed industry trends to develop competitive strategies.
- Maintained relationships with existing clients by providing superior customer service.
- Researched potential partners in order to expand services offered.
- Collaborated with other owners on joint ventures and shared resources.
- Reviewed legal documents related to business operations.
- Ensured compliance with local, state, and federal regulations.
- Developed policies and procedures for the organization.
- Provided direction and guidance to employees.
- Monitored performance of personnel against goals set forth by the company.
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Developed and implemented successful sales strategies to meet business goals.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Managed sales presentations to promote product and brand benefits.
- Developed and implemented recruitment strategies to attract qualified candidates.
- Identified, screened and interviewed potential employees.
- Conducted background checks and reference checks of prospective employees.
- Created job postings, tracked applicants and maintained applicant database.
- Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Developed compensation packages that are competitive yet cost effective for the organization.
- Coordinated various benefits programs such as medical insurance, retirement plans and vacation policies.
- Evaluated current HR processes and recommended changes when necessary to improve efficiency.
- Ensured compliance with federal, state and local employment laws.
- Implemented organizational change initiatives effectively while minimizing disruption in operations.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Recruited new employees and built relationships, driving visibility.
- Provided HR consultation services to leadership and department heads.
- Managed full-cycle human resource operational activities to maximize HR employee performance.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
- Identified operational weaknesses to improve or innovate people, programs and processes.
- Used data and analytics to improve company processes for recruitment, selection and onboarding.
- Cultivated community relations with referral agencies to maintain strong applicant flow.
- Assisted in employee recruitment, hiring and interview processes.
Recruiter
Trustaff
Louisville, KY
01.2012 - 10.2012
- Sourced and screened potential candidates for open positions.
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
- Developed job descriptions and postings to attract qualified applicants.
- Negotiated salaries and other employment terms with successful applicants.
- Organized recruitment activities such as career fairs, campus visits.
- Created reports on key recruitment metrics such as time-to-fill and cost-per-hire.
- Ensured compliance with applicable laws and regulations regarding recruitment activities.
- Coordinated background checks on successful candidates prior to offer acceptance.
- Assisted in onboarding of new hires by providing orientation materials and training sessions.
- Advertised and promoted open positions using social media and digital marketing procedures.
- Created and maintained positive relationships with hiring managers and HR business partners.
- Hired employees and processed hiring-related paperwork.
- Scheduled or conducted new employee orientations.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
- Interpreted and explained human resources policies, procedures or regulations.
Recruitment Coordinator
Delta Direct Staffing
Louisville, KY
01.2010 - 01.2012
- Managed recruitment process for new hires, ensuring all necessary paperwork was completed accurately and on time.
- Developed job postings to ensure they were accurate and attractive to potential candidates.
- Coordinated with hiring managers to determine staffing needs, create job descriptions, and identify ideal candidate criteria.
- Conducted reference checks for prospective employees.
- Provided support during onboarding processes by completing background checks and drug screenings for new hires.
- Researched industry trends related to recruitment best practices.
- Responded promptly to inquiries from prospective applicants regarding open positions.
- Attended industry events to network with potential candidates.
Continuing Education Coordinator
Hosparus Health
Louisville, KY
01.2009 - 01.2011
- Developed and implemented continuing education programs for adult learners.
- Created marketing materials to promote continuing education courses.
- Organized and managed educational resources, including books, journals, and online databases.
- Provided technical support to faculty members in creating course materials.
- Managed budget allocations for departmental activities related to continuing education initiatives.
- Designed surveys to evaluate the effectiveness of continuing education courses offered by the institution.
- Coordinated special events such as conferences, seminars, or webinars related to professional development topics.
- Developed strategies to improve operational procedures and reduce costs.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Provided technical support to staff members regarding software applications and hardware systems.
- Conducted regular training sessions for staff members on new software programs or processes.
- Maintained calendars of upcoming events, meetings and deadlines.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Researched and prepared reports required by management or governmental agencies.
- Analyzed financial activities of department to share budgetary input with managers.
Donor Relations Assistant
United States Marine Corps
Lousiville, KY
01.2008 - 01.2010
- Assisted in planning, organizing, and executing donor events.
- Developed relationships with donors to ensure their satisfaction with the organization.
- Maintained accurate records of donations and donor contact information.
- Communicated regularly with donors to inform them of upcoming events and activities.
- Prepared thank you letters for major donor upon receipt of a donation.
- Compiled data for annual fundraising campaigns including goal setting, tracking progress, and reporting results.
- Analyzed existing donor relations processes and identified opportunities for improvement.
- Participated in meetings with senior leadership to discuss fundraising strategies and tactics.
- Provided administrative support such as scheduling appointments, taking minutes at meetings, preparing documents.
- Performed outreach efforts to cultivate relationships with current and prospective donors.
- Facilitated communication between internal teams and external stakeholders.
- Maintained fundraising database to produce accurate monthly reports for board of directors.
- Cultivated strong relationships with board members, donors, prospects and philanthropic community to keep institution's financial needs in forefront.
- Planned, mobilized and managed development programs that attracted record-setting donations for non-profit institutions, allowing unprecedented expansion of services.
- Worked with volunteers to guide fundraising activities, managed finances and strategized with board members to innovate opportunities to attract new donors.
Education
Some College (No Degree) - Music Education
University of Louisville
Louisville, KYSkills
- KPI Management
- Regulatory Compliance
- Marketing tactics
- Labor Relations
- Administrative Oversight
- Business Management
- Budget Administration
- Sales oversight
- Business Planning
- Verbal and written communication
- Sales Leadership
- Business Development
- Contract Management
- Consulting
- Strategic Planning
- Relationship Building
- Profit and loss analysis
- Human Resource Management
- Human Resources
- Hiring and staffing
- Sales management
- Business Administration
- Operations Management
- Client Service
- Staff hiring
Affiliations
- VOICES of Kentuckiana, Board Director and Member - Current
- Louisville Gay Men's Chorus, Founding Member and Board Chair 2014-2019
- Kentucky Opera Chorus Member 2000-Current
Timeline
Owner
NurseStaffing-KY
10.2012 - Current
Recruiter
Trustaff
01.2012 - 10.2012
Recruitment Coordinator
Delta Direct Staffing
01.2010 - 01.2012
Continuing Education Coordinator
Hosparus Health
01.2009 - 01.2011
Donor Relations Assistant
United States Marine Corps
01.2008 - 01.2010
Some College (No Degree) - Music Education
University of Louisville
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