Michael T. Kryzanski
Coweta
Summary
Experienced food service specialist adept in cost management, staff training, and order efficiency. Strong leadership skills and customer service expertise enhance client satisfaction and drive sales.
Overview
13
13
years of professional experience
Work History
Food & Beverage Service Specialist
Roosters Sports Bar & Grill
2023.05 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new staff on menu offerings and service protocols.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Processed transactions accurately using POS systems, ensuring efficient billing procedures.
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time.
- Responded to customer requests for products, services, and company information.
- Prepared and served a variety of beverages in high-volume settings.
- Maintained cleanliness and organization of bar area to ensure compliance with health standards.
- Engaged with customers to create memorable experiences and foster repeat business.
- Collaborated with kitchen staff to coordinate timely food and drink service during peak hours.
Server & Trainer
Texas Roadhouse Restaurant
2022.04 - 2023.06
- Provided exceptional customer service in fast-paced dining environment.
- Assisted guests with menu selections and accommodated dietary restrictions.
- Maintained cleanliness and organization of dining area throughout shifts.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Trained new servers on restaurant procedures and customer service standards.
- Processed payments efficiently, managing cash register and credit transactions accurately.
- Handled customer complaints promptly, enhancing overall guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Food Service Worker
Tailgate Tavern & Grill
2016.05 - 2022.04
- Provided exceptional customer service during high-volume shifts, enhancing guest satisfaction and repeat business.
- Operated kitchen equipment efficiently, ensuring adherence to safety and sanitation standards.
- Collaborated with team members to streamline food preparation processes, reducing wait times for customers.
- Trained new staff on operational procedures and best practices for food handling and safety compliance.
- Led initiatives for maintaining cleanliness in dining areas, contributing to a welcoming environment for patrons.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Learned other teammates' work tasks to train as backup.
- Set up and broke down food service lines quickly to maintain service flow.
Equipment Technician
Lifetime Fitness Center
2014.01 - 2016.06
- Conducted routine maintenance and repairs on fitness equipment to ensure optimal performance.
- Diagnosed equipment malfunctions utilizing advanced troubleshooting techniques and tools.
- Implemented preventive maintenance schedules to enhance equipment longevity and safety.
Stock Manager
Footlocker, Footlocker
2013.01 - 2014.01
- Managed inventory levels to ensure product availability and minimize stockouts.
- Coordinated stock replenishment processes to optimize supply chain efficiency.
- Implemented inventory tracking systems to enhance accuracy in stock management.
Skills
- Customer Service
- Team Leadership
- Inventory Management
- Food Safety Protocols
- Cost Control
- Order Accuracy
- Menu Development
- Time Management
Timeline
Food & Beverage Service Specialist
Roosters Sports Bar & Grill
2023.05 - Current
Server & Trainer
Texas Roadhouse Restaurant
2022.04 - 2023.06
Food Service Worker
Tailgate Tavern & Grill
2016.05 - 2022.04
Equipment Technician
Lifetime Fitness Center
2014.01 - 2016.06
Stock Manager
Footlocker, Footlocker
2013.01 - 2014.01