Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tammy Rocha

Woodland,CA

Summary

Results-oriented professional with many years of supporting post-closing department for loan files and quality control for assigned closing. Conducted annual loan review and analysis of maturing loans for renewal or restructure. Maintained successful funnels and productive business relationships. Top-performing Closing Specialist with in-depth knowledge of closing loans. Accommodating and logical individual skillful in creating customized loan plans for each client. Commended for effectively handling complex documentation and exceeding close rates month after month. Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life. Compassionate Case Manager with substantial background in social work and providing support to vulnerable populations. Skills include crisis management, care coordination, and advocacy for clients' rights and needs. Demonstrated ability to establish trust with clients while effectively managing high caseloads. Notable impact on improving client well-being through personalized care plans and resource allocation. Compassionate Case Manager known for high productivity and efficiency in task completion. Possess specialized skills in needs assessment, care plan development, and client advocacy. Excel at communication, problem-solving, and time management to effectively support clients in achieving wellness goals. Focused Social Services Director proudly offering many years of experience hiring, mentoring, and training talented staff members. Flexible professional knowledgeable in laws related to welfare and crisis intervention. Skilled and smart leader remains calm in stressful environments. Conscientious Social Services Director promoting extensive career meeting with community members to understand local needs. Smart employee with expertise overseeing programs and managing budgets. Ready for new position that involves successfully handling various tasks in fast-paced settings. Polished individual boasting background writing grant proposals and conducting extensive research. Bilingual Social Services Director considered multitasking leader with terrific interpersonal and communication skills. Compassionate professional in social and community service management, known for high productivity and efficiency in task completion. Possess specialized skills in program development, stakeholder engagement, and resource allocation. Excel in communication, empathy, and leadership, ensuring successful project outcomes and positive community impact. Committed social and community service manager with proven experience in developing and implementing programs that serve diverse communities. Skilled in team leadership, strategic planning, and stakeholder engagement, ensuring projects meet both community needs and organizational goals. Successfully increased community participation and support through effective outreach, collaboration, and innovative solutions to complex social issues. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills. A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

13
13
years of professional experience

Work History

Closing Supervisor /Restaurant Server

Elite Devco / BLACK BEAR RESTRANT
Woodland , CA
12.2019 - Current
  • Reviewed daily reports to ensure accuracy and compliance with company standards.
  • Evaluated attorney-prepared documents and construction loan paperwork for completeness.
  • Verified guest identification to confirm minimum legal age for alcohol purchase and consumption.
  • Trained staff on closing procedures and best practices for service excellence.
  • Implemented safety protocols to maintain a secure working environment after hours.
  • Reviewed daily reports for accuracy and compliance with company standards.
  • Assisted in developing training materials for new employees on closing tasks.
  • Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
  • Conducted audit of loan documentation for verification of loan funding.
  • Communicated with customers, lending personnel and title companies to coordinate closing activities.
  • Analyzed financial data to make informed decisions on cost savings initiatives.
  • Engaged bank approved appraisers and environmental firms to foster external relationships.
  • Managed validation of documentation to regulate underwriting and closing requirements.
  • Reviewed attorney prepared documents and construction loan documents.
  • Processed search requests for credit analysts.
  • Modified loan structure with lender's final approval.
  • Identified opportunities for cost savings through improved processes or supply chain optimization strategies.
  • Worked with credit analysts and loan origination team to prepare settlement documentation packages.
  • Resolved customer complaints in a professional manner while maintaining the highest level of customer service.
  • Analyzed sales reports from previous shifts to determine product trends or areas that need improvement.
  • Assembled credit file for review by post-closing review team.
  • Conducted regular performance reviews and provided feedback to motivate team members to reach their goals.
  • Inspected equipment regularly for maintenance issues; reported any issues immediately for repair.
  • Supervised and coordinated activities of closing staff to ensure smooth shift operation.
  • Established strong relationships with vendors to ensure timely delivery of products for sale.
  • Developed and implemented procedures for daily operations, including opening and closing duties, cash handling, customer service and inventory control.
  • Assisted with stocking shelves, organizing merchandise displays and preparing promotional materials.
  • Implemented operational policies in order to achieve maximum efficiency throughout the store.
  • Maintained loan closing pipeline and coordinated funding with county partners.
  • Provided training on proper cash handling techniques to new employees as needed.
  • Created weekly work schedules in accordance with budget constraints, labor law regulations and employee availability.
  • Evaluated employee performance during each shift; addressed disciplinary issues promptly when necessary.
  • Monitored all areas of the store to identify potential theft or security risks.
  • Developed recordkeeping and document tracking system using system.
  • Maintained a safe working environment by enforcing safety regulations and procedures.
  • Managed daily paperwork such as time sheets, invoices or purchase orders in an organized fashion.
  • Maintained accurate records of all transactions, deposits and other data required by management.
  • Performed basic accounting functions such as balancing accounts receivable and payable ledgers or calculating payroll taxes.
  • Recruited, hired and trained new staff members as necessary.
  • Communicated regularly with customers regarding promotions, discounts or upcoming events.
  • Ensured compliance with safety standards and local health codes within the store environment.
  • Supervised daily operations by establishing procedures and monitoring team performance.
  • Guided team to consistently achieve daily, weekly and monthly production goals.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Maximized team morale and minimized turnover by recognizing performance and reinforcing positive choices.
  • Hired, trained and guided closers to improve productivity and sales.
  • Led team meetings and one-on-one coaching sessions to continuously advance performance.
  • Built and maintained productive relationships with employees.
  • Delegated work to staff, setting priorities and goals.
  • Managed team of front desk agents, supervising personnel in issue resolution.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Input and confirmed reservations for guests.
  • Oversaw recruiting, interviews and new employee hiring.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Verified customer credit to establish payment method for accommodations.
  • Issued room keys and escort instructions to bellhops.
  • Offered guests beverages and refreshments upon check-in.
  • Transmitted and received messages using telephones or telephone switchboards.
  • Gave clear directions to local museums, restaurants and places of interest to patrons.
  • Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Provided excellent customer service in a fast-paced dining environment.
  • Assisted with menu recommendations to enhance guest experience.
  • Managed food and beverage orders accurately and efficiently.
  • Collaborated with kitchen staff to ensure timely meal preparation.
  • Maintained cleanliness and organization of dining area and service stations.
  • Trained new servers on restaurant protocols and service standards.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Processed payments using point-of-sale system for seamless transactions.
  • Managed multiple tasks simultaneously while providing excellent customer service.
  • Maintained positive relationships with co-workers and customers alike through friendly communication.
  • Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
  • Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
  • Greeted and seated customers promptly, courteously, and professionally.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
  • Provided exceptional service to high volume of daily customers.
  • Checked back with guests periodically to ensure satisfaction with food and service.
  • Calculated charges, issued table checks, and collected payments from customers.
  • Processed payments from customers using cash registers or POS systems.
  • Followed up on guest requests in a timely manner.
  • Assisted other servers as needed during peak hours or special events.
  • Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
  • Stocked server areas with supplies before, during and after shifts.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Responded to customer inquiries about menu items or services offered by the restaurant.
  • Monitored inventory levels of all products used in restaurants operations.
  • Complied with safety procedures when handling food items or cleaning materials.
  • Recorded orders accurately into the Point of Sale system.
  • Demonstrated knowledge of alcoholic beverage offerings when making drink suggestions to patrons.
  • Conducted daily side work duties such as polishing glassware and restocking condiments.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Ensured compliance with health and safety regulations.
  • Accurately tallied checks at the end of each shift.
  • Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Trained new employees on restaurant procedures and plating techniques.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Set up tables in between patrons to reduce wait times.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Filled condiments and napkin containers during slack periods.
  • Stocked service areas with supplies during slow periods.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Informed customers of daily specials and signature menu items.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.

Warehouse Worker

Thrift Town
Sacramento, CA
04.2016 - 04.2017
  • Operated forklifts to transport materials within the warehouse.
  • Loaded and unloaded shipments to maintain workflow efficiency.
  • Assisted in training new employees on warehouse procedures and safety protocols.
  • Monitored stock levels to facilitate timely reordering of supplies.
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Used pallet jacks to move items to and from warehouse locations.
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
  • Staged and sorted multiple types of products for loading.
  • Operated scanners, computers, and other equipment to track orders.
  • Preserved safe work environment by maintaining clean workstations and pallet area.
  • Assembled orders according to customer requests.
  • Received and tracked incoming inventory shipments.
  • Ensured safety protocols were followed at all times while operating machinery.
  • Inspected damaged goods prior to disposal or return to vendor.
  • Maintained stock levels in accordance with company policies.
  • Performed cycle counts to maintain accurate inventory records.
  • Investigated any reported problems regarding shipping errors or damages.
  • Identified discrepancies between physical count and computer data.
  • Collaborated closely with other departments on special projects as needed.
  • Provided assistance in loading and unloading containers from ships and trains.
  • Processed returns of defective merchandise as required.
  • Monitored temperature and humidity levels in warehouse.
  • Verified accuracy of incoming shipments against purchase orders.
  • Maintained accurate inventory records using computerized tracking systems.
  • Packed boxes and stock using organizational guidelines.
  • Counted number of boxes or units in loading docks to confirm proper completion of work orders.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Tagged and wrote identifying information on containers, boxes and cargo.
  • Used scanners to track parcel information, condition or receipt.
  • Protected items by wrapping in cling film, padded moving blankets and tape.
  • Reviewed work orders before starting work to determine necessary materials and meet deadlines.
  • Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
  • Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
  • Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
  • Used digital database to keep records of units and stock moved.
  • Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
  • Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
  • Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.

Closing Manager

Perrys restrant
Woodland, CA
01.2013 - 10.2016
  • Coordinated inventory management and stock replenishment for efficient operations.
  • Trained team members on safety protocols and operational standards.
  • Implemented cleaning schedules to ensure a hygienic restaurant environment.
  • Developed closing checklists to streamline end-of-day processes for staff.
  • Facilitated communication between departments to enhance workflow during closing hours.
  • Maintained accurate records of all closed files according to company policy.
  • Monitored daily operations within the department to ensure compliance with regulations.
  • Guided team to consistently achieve daily, weekly and monthly production goals.
  • Maximized team morale and minimized turnover by recognizing performance and reinforcing positive choices.
  • Hired, trained and guided closers to improve productivity and sales.
  • Maintained consistent daily operations by establishing procedures and monitoring team performance.
  • Supervised daily operations by establishing procedures and monitoring team performance.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Managed staff members responsible for processing loan applications and issuing titles.
  • Performed quality control checks on completed files prior to submission for review by underwriters or attorneys.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Formed and sustained strategic relationships with clients.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.

Education

Associate of Arts - Acounting

Blair College
Colorado Springs, CO
02-1983

High School Diploma -

Healdsburg Hogh School
Healdsburg, CA
09-1978

Skills

  • Safety protocols
  • Regulatory compliance
  • Team leadership
  • Training and development
  • Relationship building
  • Multidisciplinary team collaboration
  • Cultural history
  • Data collection
  • Service coordination
  • Child development
  • Social media awareness
  • Interviewing techniques
  • Parenting education
  • Professional boundaries
  • Analytical thinking
  • Policy development
  • Policy implementation
  • Problem-solving aptitude
  • Team building
  • Community outreach
  • Social services
  • Active listening
  • Staff oversight
  • Staff training
  • Resource development
  • Optimize staff performance
  • Data analysis
  • Public policy
  • Direct operations
  • Diversity & Inclusion
  • Set organizational policies
  • Service planning
  • Goal setting
  • Adaptability and flexibility
  • Contract management
  • Professionalism
  • Reliability
  • Program development
  • Risk management
  • Strategic partnerships
  • Excellent communication
  • Performance metrics
  • Multitasking
  • Task prioritization
  • Analytical skills
  • Interpersonal skills
  • CPR/AED
  • Public assistance programs
  • Non-profit management
  • Public relations

Timeline

Closing Supervisor /Restaurant Server

Elite Devco / BLACK BEAR RESTRANT
12.2019 - Current

Warehouse Worker

Thrift Town
04.2016 - 04.2017

Closing Manager

Perrys restrant
01.2013 - 10.2016

Associate of Arts - Acounting

Blair College

High School Diploma -

Healdsburg Hogh School

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