Michael T. Servantes
Fresno,CA
Summary
Warehouse Manager: DISTRIBUTION & PRODUCTION Leading Distribution and Production Teams to Improved Performance while Maintaining the Highest Quality and Safety Standards.
Qualification Summary: Well organized, accomplished, flexible, and thrives under pressure. Outstanding ability to control inventory, operate and maintain material handling equipment, and consistently exceed warehouse operation efficiency goals. Resourceful Warehouse Manager with 12 years of experience directing warehouse operations along with, Talented in recruiting, hiring, training and scheduling employees to sustain production needs. Professional and clear communicator successful in managing efficiency while boosting morale through constructive employee feedback and staff reviews.
Overview
20
20
years of professional experience
Work History
Warehouse Manager
John Bean Technology, JBT
02.2024 - Current
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Communicated regularly with cross-functional teams to improve coordination between departments.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Fostered culture of continuous improvement by encouraging feedback and suggestions from all team members.
- Improved efficiency and accuracy in order picking and packing processes, using technology to guide and verify worker activities.
- Collaborated with manufacturing and supply chain management.
- Sustainability with forklifts moving from LP to Eclectic lifts worked with supplies to find the best deal for company.
AM Manager
Biolife Plasma Services
02.2022 - 02.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Maximized performance by monitoring daily activities and mentoring team members.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved marketing to attract new customers and promote business.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Warehouse Supervisor
Lyons Magnus LLC
01.2015 - 02.2022
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Supervised 6 warehouse operations plants, including shipping and receiving, distribution, and workplace safety.
- Operated warehouse material handling equipment, including Standup, Sit down, Electrical lifts.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Managed day-to-day operations of warehouse, including freight and parcel shipments, returns and transfers.
- Managed resource allocation and scheduling of all employees.
- Performed troubleshooting to resolve issues with equipment, devices and products.
- Tracked production and quality control systems to proactively identify deficiencies.
- Revised and developed procedures to reduce risk and achieve compliance.
- Supported production workers in meeting goals without compromising safety and compliance.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Promoted diligence and culture of safety for drivers and warehouse operations.
- Oversaw inventory control levels and verified storage and organization processes were upheld correctly.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Created and enforced detailed organization processes to increase quality service standards.
- Completed daily operations on time and maintained high standards of accuracy.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization and improve process efficiency.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
Warehouse supervisor
MERCURY MARINE, Brunswick Corporation
01.2010 - 01.2014
- Directed team of warehouse personnel towards meeting safety, productivity, quality, inventory control, and housekeeping goals.
- Placed emphasis on developing Standard Operating Procedures to reach regulatory compliance objectives.
- Reengineered packaging and picking process, generating 30% labor reduction while simultaneously meeting quality levels and shipping deadlines.
- Isolated problems with picking/packing lines and retrained individuals to improve accuracy, leading to commendations from corporate HQ for 19 weeks of continuous improvement and best defect percentage (0%) in company history.
- Led team to earn 99% approval rating for meeting on-time shipping objectives.
- Earned recognition for efforts in providing customers with decreased shipping defects and improved fill-rate.
Supervisor
Fresno House Movers
01.2005 - 01.2006
- Responsible for overall organization as well as researching and finding new development homes .
Education
Bachelor of Arts - business management
University of Arkansas Monticello
Monticello, AR05-2010
Associate of Arts - Business Management
Fresno City College
Fresno, CA06-2008
High School Diploma -
Hoover High School
Fresno, CA05-2006
Skills
- Operations Management
- Logistics Management
- Order Picking Efficiency
- Quality Control Inspections
- Proficient in [software]
- Effective Team Collaboration
- Lean principles
- 5S efficient
- Safety Management
- Budget management
- Inventory management
- Contract negotiation
- Operational Oversight
- Critical thinking
- Hiring and training
- Efficient Material Management
- Regulatory Compliance Expertise
- Efficient Loading
- Personnel Oversight
Accomplishments
- Supervised team of 100+ staff members day and night shifts.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 3 in the development of Starbucks Storage and compliance.
Personal Information
Title: Warehouse Operations Supervisor
Software
WMS
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Warehouse Manager
John Bean Technology, JBT
02.2024 - Current
AM Manager
Biolife Plasma Services
02.2022 - 02.2024
Warehouse Supervisor
Lyons Magnus LLC
01.2015 - 02.2022
Warehouse supervisor
MERCURY MARINE, Brunswick Corporation
01.2010 - 01.2014
Supervisor
Fresno House Movers
01.2005 - 01.2006
Bachelor of Arts - business management
University of Arkansas Monticello
Associate of Arts - Business Management
Fresno City College
High School Diploma -
Hoover High School
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