Michael T. Williams
Las Vegas,NV
Summary
Collaborative leader and mentor. Documented strengths in building and maintaining relationships with diverse range of stakeholders in a dynamic, fast-paced environment.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Director of IT Education/Lecturer
University of New York in Prague
05.2017 - 06.2024
- Design and development of newly offered IT curriculum
- Supervised a team of 8 faculty members
- Reviewed course materials and conducted annual reviews on learning material
- Participated in faculty/student selection and recruitment
- Served as the spokesperson for the IT program
- Collaborated on program accreditation documents to ensure the departments mission is in alignment with the goals of the institution
- Successfully completed various projects while ensuring adherence to UNYP/ESU policies and procedures
- Participated in editing website content for the IT curriculum
Adjunct Instructor/ IT Management Program
Bryant & Stratton College - Online
01.2015 - 08.2021
- Courses taught for MIS included computer hardware/ software and networking
- Mentored struggling students with targeted one-on-one assistance, leading to improved academic performance
- Participated in professional development 4 to 5 times a year
Faculty Coach
Bryant & Stratton College - Online
01.2018 - 01.2019
- Supervised 18 adjunct faculty members
- Enhanced team performance by developing and implementing effective coaching strategies
- Conducted formal classroom observations of assigned faculty and recommended opportunities for improvement
- Team member of course creation and design for A+ and Network+ courses
ATTAIN Lab Coordinator
SUNY UCAWD, University at Buffalo/EOC
05.2010 - 08.2015
- Program management/ curriculum development: focus MTA | MCSA | MS Office
- Lectured and prepared students for Microsoft certification courses such as: Microsoft Office, Microsoft Technology Associate IT Pro, Database & Developers track, and how to use cloud technology (consumer)
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education
- Developed and sustained relationships with surrounding community members and local organizations
- Created and developed lesson plans to meet students' academic needs
- Utilized and combined traditional classroom and online course instruction
- Participated and contributed to recruiting strategies for the MTA certification program
- Developed learning material for virtual learning sessions, and lead for Train the Trainer MTA networking fundamentals curriculum
- Maintained an 85 to 90% certification pass rate
- Certiport Testing Center Proctor
Cisco Academy Instructor
WSWHE BOCES
11.2007 - 01.2009
- Instructed and trained students on CompTIA A+ and Cisco’s CCNA certifications
- Conducted regular assessments of student progress, effectively identifying areas for improvement and adjusting instructional strategies accordingly
- Improved student retention rates by implementing engaging and interactive teaching methods with the use of real world scenarios to ensure students understanding of documentation and process of troubleshooting
- Collaborated with stakeholders for the integration of technology in classrooms
- Increased enrollment by 75%, maintained a 75 to 80% certification pass rate
IT Consultant
Southwest Resource Business Center/ Jubilee Homes
01.2004 - 11.2007
- Provided network service support, administered and maintained Microsoft NT server environment, which included creation of user accounts, group policies, system/ software upgrades via server push-downs, maintained data backups
- Installation and configuration of PC workstation components and software
- Trained clients on Microsoft Office applications
Shift Supervisor
Starbucks Coffee
05.2005 - 05.2006
- Responsibilities included cash management, building teams, coaching, mentoring, delegating task, and monitoring store activity
- Secondary duties included partner training and providing legendary customer service from jovial behavior and coffee tasting/ food sampling
Technology Trainer
JATC (IBEW Local 26)
09.2001 - 12.2002
- Developed networking fundamentals curriculum for telecommunication students on how to configure routers/switches and Microsoft server with the use of various tools such as: the process of troubleshooting, documentation, IPv4 configuration, routers/switches, console/CLI, toner and punch-down tool
Software Support Specialist/Desktop Support Technician
Teksystems
11.1999 - 09.2001
- Company Overview: Client: AT&T
- Provided tier 1 and 2 support, which included troubleshooting laptops, printers, productivity software, software/update push downs to end user’s workstations
- Installation and configuration of PC workstation components and software
- Documented and updated issues with the use of helpdesk ticket platform and maintained assets for department
- Client: AT&T
Software Support Specialist/Desktop Support Technician
Teksystems
11.1999 - 09.2001
- Company Overview: Client: Center for Disease Control
- Provided tier 2 support, which included setup of workstations and telephony for new users including Microsoft profiles and user accounts
- Performed network upgrades and created VM’s with Citrix
- Responsible for asset management and promptly documented trouble tickets with the use of ticketing system for all reports of end-user issues
- Imaged computers (Norton Ghost) and diagnosed hardware/software issues for various computer brands
- Selected Contributions: Completed 98% trouble tickets weekly
- Client: Center for Disease Control
Education
MBA - Strategic Analysis
SUNY Empire State University School of Business, Management and Leadership
Saratoga Springs, NY06.2010
B.S. - Information Management & Technology
Syracuse University School of Information Studies
Syracuse, NY05.1999
Skills
- Mentoring and advising
- Strategic Planning
- Verbal and written communication
- Project Management
- Creativity and Innovation
- Talent Development
- Issues Resolution
- Hiring and Retention
Certification
- Microsoft 365
- SalesForce
- Organizational Communication
- Business Ethics
- Time Management
Timeline
Faculty Coach
Bryant & Stratton College - Online
01.2018 - 01.2019
Director of IT Education/Lecturer
University of New York in Prague
05.2017 - 06.2024
Adjunct Instructor/ IT Management Program
Bryant & Stratton College - Online
01.2015 - 08.2021
ATTAIN Lab Coordinator
SUNY UCAWD, University at Buffalo/EOC
05.2010 - 08.2015
Cisco Academy Instructor
WSWHE BOCES
11.2007 - 01.2009
Shift Supervisor
Starbucks Coffee
05.2005 - 05.2006
IT Consultant
Southwest Resource Business Center/ Jubilee Homes
01.2004 - 11.2007
Technology Trainer
JATC (IBEW Local 26)
09.2001 - 12.2002
Software Support Specialist/Desktop Support Technician
Teksystems
11.1999 - 09.2001
Software Support Specialist/Desktop Support Technician
Teksystems
11.1999 - 09.2001
B.S. - Information Management & Technology
Syracuse University School of Information Studies
- Microsoft 365
- SalesForce
- Organizational Communication
- Business Ethics
- Time Management
MBA - Strategic Analysis
SUNY Empire State University School of Business, Management and Leadership
Similar Profiles
Anna OravcovaAnna Oravcova
Program Coordinator at SUNY Empire State UniversityProgram Coordinator at SUNY Empire State University
Benedetta GottiBenedetta Gotti
Research Assistant (Internship) at National Institute for Research on Socioeconomic Impacts of Diseases and Systemic Risks (SYRI), Charles University, PragueResearch Assistant (Internship) at National Institute for Research on Socioeconomic Impacts of Diseases and Systemic Risks (SYRI), Charles University, Prague
Dominika HrabalovaDominika Hrabalova
Study Abroad Coordinator at Prague University of Economics and BusinessStudy Abroad Coordinator at Prague University of Economics and Business