Michael Travis Matthews
Batavia,OH
Summary
Aspiring massage therapist with a strong background in guest experience and customer service, dedicated to providing a therapeutic and rejuvenating experience in a professional spa environment. Passionate about creating a welcoming ambiance where clients feel valued and refreshed. Skilled in active listening, customized sessions, and maintaining sanitation and hygiene standards to enhance wellness and relaxation. My goal is to refine my massage therapy skills, build lasting client relationships, and foster strong professional connections within a respected establishment like Hand & Stone Massage and Facial Spa. I am eager to contribute to a team-based care approach that prioritizes service excellence, professionalism, and client satisfaction.
Overview
2
2
years of professional experience
1
1
Certificate
Work History
Server
Waffle House
Cincinnati, OH
10.2024 - 12.2024
- Provided fast-paced, high-quality customer service, ensuring guests had a positive dining experience.
- Developed strong hospitality and client interaction skills, making guests feel welcome and valued.
- Practiced active listening and empathy, ensuring guest needs were met efficiently.
- Maintained cleanliness and organization in a high-traffic environment, reinforcing attention to hygiene and sanitation.
- Balanced time management and multitasking, handling multiple tables while providing excellent service.
- Worked closely with team members to maintain a smooth, collaborative work environment.
Crew Member
Taco Bell
Cincinnati, OH
07.2024 - 09.2024
- Delivered high-quality service by assisting guests, taking orders, and handling transactions efficiently.
- Developed strong oral communication skills by engaging with customers, and ensuring satisfaction.
- Maintained cleanliness and organization, adhering to company health and safety standards.
- Managed time effectively to keep up with high-volume customer demand.
- Collaborated with coworkers to ensure efficient service and a positive team atmosphere.
Server
Red Lobster
Cincinnati, OH
08.2022 - 05.2024
- Provided exceptional customer service, ensuring a welcoming and enjoyable experience for guests.
- Used active listening and empathy to anticipate client needs, ensuring satisfaction.
- Maintained a clean, organized, and professional dining environment, reinforcing hygiene and hospitality skills.
- Effectively managed time in a fast-paced environment, balancing multiple tables and guest requests.
- Worked collaboratively with team members to maintain smooth service flow and address challenges.
Education
Associate of Science - Music Production
Los Angeles Recording School
Los Angeles, CA03.2022
Skills
- Guest Experience
- Wellness & Relaxation
- Sanitation & Hygiene Standards
- Therapeutic Approach
- Customized Sessions
- Service Excellence
- Treatment Protocols
- Spa Environment & Ambience
- Time Management
- Client Retention & Satisfaction
Certification
- Life and Health Insurance License – State of Ohio (originally attained in 2022, renewed in 2024)
Timeline
Server
Waffle House
10.2024 - 12.2024
Crew Member
Taco Bell
07.2024 - 09.2024
Server
Red Lobster
08.2022 - 05.2024
Associate of Science - Music Production
Los Angeles Recording School
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